Vonage
Case Studies
Revamping Debt Busters' Operations with Vonage and Salesforce Integration
Overview
Revamping Debt Busters' Operations with Vonage and Salesforce IntegrationVonage |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Consumer Goods Telecommunications | |
Inventory Management Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The implementation of Vonage Contact Center for Salesforce transformed Debt Busters' operations, driving sales and productivity. The solution's dynamic call routing feature improved customer satisfaction as clients were able to reach the right person at the right time. The company was able to provide a more personalized and efficient service, enhancing the value they offered to their clients. Additionally, the reporting suite provided by Vonage allowed managers to assess calls per month, average length of calls, and abandonment rates, enabling them to provide coaching and support to their advisors. The solution not only streamlined Debt Busters' operations but also facilitated unprecedented growth. | |
Quantitative Benefit
Customer numbers increased by 83% in less than a year after implementing Vonage Contact Center for Salesforce. | |
Response rates from referrals increased by 500% due to the local call identification feature for outbound calls. | |
Three minutes were saved on average wrap time due to the integration with Salesforce, reducing wait times for the next caller. | |