Vonage
Case Studies
Axio Financial Enhances Sales Efficiency with Vonage's Cloud-Based Services
Overview
Axio Financial Enhances Sales Efficiency with Vonage's Cloud-Based ServicesVonage |
Infrastructure as a Service (IaaS) - Cloud Databases Platform as a Service (PaaS) - Application Development Platforms | |
Cement Telecommunications | |
Product Research & Development Sales & Marketing | |
Construction Management Infrastructure Inspection | |
System Integration | |
Operational Impact
The integration of Vonage's solutions into Axio's operations led to significant improvements in salesperson efficiency. The Vonage Contact Center dialer integration with Salesforce allowed Axio’s salespeople to create, filter, and automatically load their own dial lists, based on both the statistics calculated daily in the Axio Financial data infrastructure and on the preferred criteria of the salespeople. This eliminated the manual dialing process and ensured that customized business rules relating to how often people are called for different circumstances were followed. The Vonage intelligent voicemail click-to-drop and then dial-the-next-number feature maximized the efficiency of a salesperson’s time. With the Vonage Business Communications mobile app, an Axio salesperson was able to work from anywhere with integrated communications functionality, enhancing productivity and flexibility. | |
Quantitative Benefit
500% year-over-year talk time uplift for 2018 | |
Outbound dialing attempts increased by 30% in the same period | |