Vonage
Case Studies
Ebury's Sales Acceleration with Vonage's Cloud-Based Communication Solutions
Overview
Ebury's Sales Acceleration with Vonage's Cloud-Based Communication SolutionsVonage |
Infrastructure as a Service (IaaS) - Cloud Databases Platform as a Service (PaaS) - Application Development Platforms | |
Buildings Telecommunications | |
Quality Assurance Sales & Marketing | |
Leasing Finance Automation Time Sensitive Networking | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The adoption of Vonage's solutions has led to several operational benefits for Ebury. The company now has a state-of-the-art cloud-based sales process that provides better information for decision-making with real-time dashboards to improve conversion rates and increase sales. The automatic call logging feature saves valuable time for the sales team, allowing them to prepare for the next call and improve success rates. The easy-to-access call recording feature has been vital in improving the performance of individual salespeople. The use of flexible caller line identification (CLID) has improved connection rates with prospects, and the implementation of gamification techniques has driven sales performance. The Vonage platform has also transformed the way Ebury handles inbound calls from its customers, improving customer experience. | |
Quantitative Benefit
One global solution across 31 offices in 20 countries | |
Agile, flexible communications tools powering 200,000+ call minutes per month | |
Significant increase in the answer rate due to the use of local numbers when calling prospects | |