Vonage Case Studies Auka Empowers Financial Institutions with Vonage's Mobile Payment Technology

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	Auka Empowers Financial Institutions with Vonage's Mobile Payment Technology Vonage

Auka Empowers Financial Institutions with Vonage's Mobile Payment Technology

Vonage

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Robots - Wheeled Robots
Applicable Industries	Finance & Insurance Retail
Applicable Functions	Quality Assurance
Use Cases	Leasing Finance Automation Retail Store Automation
Services	System Integration
Challenge	Auka, a leading Norwegian fintech provider, was faced with the challenge of staying ahead of disruptive technology in the highly competitive fintech sector. The company needed to provide bank-grade systems and services that financial institutions could trust. The challenge was to ensure secure user authentication and drive deeper customer engagement while scaling its user notifications and verification processes. Auka also needed to ensure that the process of downloading its app was smooth and secure for its users, providing the critical security needed for both Auka and the banks they serve. Read More
About Customer	Auka is a leading Norwegian fintech provider that empowers financial institutions and retail banks with mobile payment technology. The company's cloud-based platform allows retail banks to offer mobile payment capabilities to its corporate and merchant customers with minimal cost, risk, and complexity. Auka serves 17 banks, all of which run on the Auka platform. The company is committed to providing bank-grade systems and services that financial institutions can trust, and it continually strives to stay ahead of disruptive technology in the fintech sector. Read More
Solution	Auka turned to Vonage's SMS and SIP Trunking APIs to address these challenges. The Vonage SMS API enabled secure user authentication and helped drive deeper customer engagement. With Vonage's reliable, international SMS capabilities, Auka was able to effectively scale its user notifications and verification processes. This included secure user verification via SMS One Time Password (OTP), SMS-based invitations for money transfer recipients who didn’t have a bank app, incentivized SMS app download invites for users to invite friends in their phonebook, real-time SMS notifications to alert users of any tech issues or downtime, targeted SMS marketing campaigns, and automatic top-up for retail banks to ensure all messages were delivered. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Robots - Wheeled Robots

Applicable Industries

Finance & Insurance

Retail

Applicable Functions

Quality Assurance

Use Cases

Leasing Finance Automation

Retail Store Automation

Services

System Integration

Challenge

Auka, a leading Norwegian fintech provider, was faced with the challenge of staying ahead of disruptive technology in the highly competitive fintech sector. The company needed to provide bank-grade systems and services that financial institutions could trust. The challenge was to ensure secure user authentication and drive deeper customer engagement while scaling its user notifications and verification processes. Auka also needed to ensure that the process of downloading its app was smooth and secure for its users, providing the critical security needed for both Auka and the banks they serve.

About Customer

Auka is a leading Norwegian fintech provider that empowers financial institutions and retail banks with mobile payment technology. The company's cloud-based platform allows retail banks to offer mobile payment capabilities to its corporate and merchant customers with minimal cost, risk, and complexity. Auka serves 17 banks, all of which run on the Auka platform. The company is committed to providing bank-grade systems and services that financial institutions can trust, and it continually strives to stay ahead of disruptive technology in the fintech sector.

Solution

Auka turned to Vonage's SMS and SIP Trunking APIs to address these challenges. The Vonage SMS API enabled secure user authentication and helped drive deeper customer engagement. With Vonage's reliable, international SMS capabilities, Auka was able to effectively scale its user notifications and verification processes. This included secure user verification via SMS One Time Password (OTP), SMS-based invitations for money transfer recipients who didn’t have a bank app, incentivized SMS app download invites for users to invite friends in their phonebook, real-time SMS notifications to alert users of any tech issues or downtime, targeted SMS marketing campaigns, and automatic top-up for retail banks to ensure all messages were delivered.

Impact #1	The addition of SMS capabilities to Auka had a positive impact on the efficiency and usability of the platform. Vonage was key to providing security and driving engagement for all 17 banks running on the Auka platform. With the addition of SMS-based user authentication, downloading the Auka app became a much smoother, more secure process. This provided the critical security needed for both Auka and the banks they serve. In addition, the use of SMS for user notifications, verification, and marketing campaigns improved the overall user experience and engagement.

Impact #1

The addition of SMS capabilities to Auka had a positive impact on the efficiency and usability of the platform. Vonage was key to providing security and driving engagement for all 17 banks running on the Auka platform. With the addition of SMS-based user authentication, downloading the Auka app became a much smoother, more secure process. This provided the critical security needed for both Auka and the banks they serve. In addition, the use of SMS for user notifications, verification, and marketing campaigns improved the overall user experience and engagement.

Benefit #1	Auka was able to scale its user notifications and verification processes
Benefit #2	Auka was able to ensure secure user verification via SMS One Time Password (OTP)
Benefit #3	Auka was able to send SMS-based invitations for money transfer recipients who didn’t have a bank app

Benefit #1

Auka was able to scale its user notifications and verification processes

Benefit #2

Auka was able to ensure secure user verification via SMS One Time Password (OTP)

Benefit #3

Auka was able to send SMS-based invitations for money transfer recipients who didn’t have a bank app

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Overview

Auka Empowers Financial Institutions with Vonage's Mobile Payment Technology

Operational Impact

Quantitative Benefit