Vonage
Case Studies
Allied Dispatch Revolutionizes Call Center Operations with Vonage
Overview
Allied Dispatch Revolutionizes Call Center Operations with VonageVonage |
Analytics & Modeling - Edge Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Telecommunications | |
Onsite Human Safety Management Real-Time Location System (RTLS) | |
System Integration | |
Operational Impact
The integration of Vonage Contact Center with Salesforce transformed ADS's call center operations. The team gained more control over their data, which improved efficiency and customer service. The real-time analytics provided by Vonage allowed the team to quickly identify areas of improvement, leading to increased productivity. The cloud-based telephony improved call reliability, ensuring that ADS could handle any situation that their customers faced. The seamless integration with Salesforce also improved the speed and efficiency of call handling, as customer solution specialists had all the information they needed as soon as a call came in. Overall, the solution provided by Vonage has positioned ADS at the forefront of the technical revolution, ready to serve their customers in new and improved ways. | |
Quantitative Benefit
Vonage's solution increased the number of calls handled per hour by customer solution specialists. | |
The integration with Salesforce provided real-time analytics, enabling quick identification of bottlenecks and areas of improvement. | |
The cloud-based telephony brought ADS's call reliability into the 21st century, improving call handling efficiency. | |