Vonage Case Studies Enhancing Critical Care Response Time and Efficiency at Chi Mei Hospital with Vonage APIs

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	Enhancing Critical Care Response Time and Efficiency at Chi Mei Hospital with Vonage APIs Vonage

Enhancing Critical Care Response Time and Efficiency at Chi Mei Hospital with Vonage APIs

Vonage

Technology Category	Sensors - Camera / Video Systems Sensors - Level Sensors
Applicable Industries	Education Healthcare & Hospitals
Use Cases	Personnel Tracking & Monitoring Speech Recognition
Services	System Integration
Challenge	Chi Mei Hospital in Taiwan was grappling with the challenge of increasing efficiency and reducing response times for acute health issues that require specialized care and have a narrow time window for treatment. The hospital, which is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan, serves over three million patients and is committed to providing high-quality medical care. However, the manual process of alerting medical staff of critical emergencies was time-consuming and inefficient. In situations such as ST-segment elevation myocardial infarction (STEMI), a serious type of heart attack, every second is crucial and delays in treatment can significantly increase health risks. The hospital needed a solution that could streamline this process and ensure rapid response to such emergencies. Read More
About Customer	Chi Mei Hospital, located in Tainan City, Taiwan, is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan. The hospital provides high-quality health services to more than three million patients and is committed to offering safe, high-quality medical care, as well as supporting the health and well-being of its staff and community. The hospital is also a center of education for medical professionals. According to Lin Jingjia, senior system analyst and programmer at Chi Mei, the medical industry in Taiwan is dependent on continuous innovation and the ability to adapt to advanced technology, especially for medical centers. Read More
Solution	Chi Mei Hospital turned to Vonage’s Voice and Video APIs to enhance its communication system and improve work efficiency. The Vonage Voice API is primarily used to alert medical staff of critical emergencies that need immediate attention. When medical staff on duty detect an elevated critical pattern suggesting a patient is having a STEMI, they press an alert button on their mobile device that triggers a Vonage-enabled text-to-speech (TTS) voice alert to the mobile phones of the cardiologist and cardiac catheter staff on call. This system has replaced the previous manual process of identifying and individually calling the relevant STEMI response staff. The Vonage Video API has also been implemented to enable real-time interactive experiences such as video consultations between doctors, remote video meetings between doctors, patients, and patients’ families, and remote video meetings for education purposes between doctors and interns. Read More Log in to view content
Contents

Technology Category

Sensors - Camera / Video Systems

Sensors - Level Sensors

Applicable Industries

Education

Healthcare & Hospitals

Use Cases

Personnel Tracking & Monitoring

Speech Recognition

Services

System Integration

Challenge

Chi Mei Hospital in Taiwan was grappling with the challenge of increasing efficiency and reducing response times for acute health issues that require specialized care and have a narrow time window for treatment. The hospital, which is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan, serves over three million patients and is committed to providing high-quality medical care. However, the manual process of alerting medical staff of critical emergencies was time-consuming and inefficient. In situations such as ST-segment elevation myocardial infarction (STEMI), a serious type of heart attack, every second is crucial and delays in treatment can significantly increase health risks. The hospital needed a solution that could streamline this process and ensure rapid response to such emergencies.

About Customer

Chi Mei Hospital, located in Tainan City, Taiwan, is the largest integrated health care system in the Yunlin-Chiayi-Tainan area of Taiwan. The hospital provides high-quality health services to more than three million patients and is committed to offering safe, high-quality medical care, as well as supporting the health and well-being of its staff and community. The hospital is also a center of education for medical professionals. According to Lin Jingjia, senior system analyst and programmer at Chi Mei, the medical industry in Taiwan is dependent on continuous innovation and the ability to adapt to advanced technology, especially for medical centers.

Solution

Chi Mei Hospital turned to Vonage’s Voice and Video APIs to enhance its communication system and improve work efficiency. The Vonage Voice API is primarily used to alert medical staff of critical emergencies that need immediate attention. When medical staff on duty detect an elevated critical pattern suggesting a patient is having a STEMI, they press an alert button on their mobile device that triggers a Vonage-enabled text-to-speech (TTS) voice alert to the mobile phones of the cardiologist and cardiac catheter staff on call. This system has replaced the previous manual process of identifying and individually calling the relevant STEMI response staff. The Vonage Video API has also been implemented to enable real-time interactive experiences such as video consultations between doctors, remote video meetings between doctors, patients, and patients’ families, and remote video meetings for education purposes between doctors and interns.

Impact #1	The implementation of Vonage’s Voice and Video APIs has significantly improved the efficiency of Chi Mei Hospital's operations. The Vonage Voice API has streamlined the process of alerting medical staff of critical emergencies, saving crucial time in situations that require immediate medical attention. The Vonage Video API has enabled real-time interactive experiences, enhancing communication between doctors, patients, and patients’ families, and facilitating remote education for medical interns. The APIs have helped the hospital staff and doctors adapt to digital communications, making the hospital more competitive and enabling it to provide better services and experiences for people. The top three benefits of using Vonage APIs, as cited by Lin Jingjia, are easy-to-build APIs, rich features, and excellent support from the sales and tech team.

Impact #1

The implementation of Vonage’s Voice and Video APIs has significantly improved the efficiency of Chi Mei Hospital's operations. The Vonage Voice API has streamlined the process of alerting medical staff of critical emergencies, saving crucial time in situations that require immediate medical attention. The Vonage Video API has enabled real-time interactive experiences, enhancing communication between doctors, patients, and patients’ families, and facilitating remote education for medical interns. The APIs have helped the hospital staff and doctors adapt to digital communications, making the hospital more competitive and enabling it to provide better services and experiences for people. The top three benefits of using Vonage APIs, as cited by Lin Jingjia, are easy-to-build APIs, rich features, and excellent support from the sales and tech team.

Benefit #1	10-minute decrease in 'wait time' for critical treatment
Benefit #2	10-15% increase in staff productivity

Benefit #1

10-minute decrease in 'wait time' for critical treatment

Benefit #2

10-15% increase in staff productivity

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Overview

Enhancing Critical Care Response Time and Efficiency at Chi Mei Hospital with Vonage APIs

Operational Impact

Quantitative Benefit