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A Midwestern credit union with assets over 2 billion and a 190,000+ member base needed a robust IT security service that offered better ease of use, enhanced security data intelligence, and the ability to keep up with the company’s growing cybersecurity needs, specifically when it came to its log management and SIEM analytics.

Arizona Canning Company (ACC) needed to find an effective way to fill in all the missing security gaps in its existing IT program to protect its large data systems from external and internal cyber threats.

Williams Financial Group (WFG) needed to build a cost-effective, enterprise-class security program that provided deeper network visibility in order to identify possible gaps in its network.

This global manufacturer manages a large volume of products to meet demands for construction clients. They invested in Splunk for their security needs, but their internal IT and cybersecurity teams didn’t have the experience to utilize it to its full potential nor support 24/7 operations; additional, they were building up their cloud infrastructure in Amazon Web Services (AWS). Without having the internal resources to support their infrastructure, they needed to find a partner that could help with their in-house SIEM solution and AWS data to ensure that their data was always safe.

This utility company typically performed data service applications using on-premises data centers, but as their business evolved, they looked to begin migrating various utility service applications to Amazon Web Services (AWS). They initially tested a shift of water applications to the cloud, but not long after migration, they began experiencing a high volume of attacks on their new cloud infrastructure, which required high volume of manual response actions. As a long-term Proficio client, they reached out to Proficio to help support this new migration.

Given the group’s growth and expansion, cybersecurity was a key priority for the IPH IT team. While the team had providers in place, they felt their needs weren’t being met; they did not have adequate incident tracking mechanisms or a centralized location to go to for any issues. So, the team decided to search for a new security provider that could provide quicker response times and a unified view of security alerts across the group, which would alleviate internal resource constraint that comes with investigating security incidents from multiple vendors.\n\nIPH previously relied on several different security systems from a range of providers and did not have a centralized team to contact when alerts arose; ultimately, this led to the IT team exploring the idea of using a Security Information and Event Management (SIEM) solution. With offices across the region working with a diverse client base, the IT team wanted a holistic view of security with constant incident tracking mechanisms in place. Due to the size of IPH, the IT team struggled with the high volume of alerts they were receiving and needed a better way to prioritize what incidents were critical and required quick action and provide relief for their alert fatigue. IPH also wanted a partner that could help them to identify the gaps in their security controls and help to implement fixes that would streamline their processes and reduce redundancies.

The University of Texas at Dallas faced significant challenges in managing vulnerabilities across its campus network. The primary goal was to reduce vulnerabilities, detect and investigate security incidents faster, and manage threat exposure effectively. The security team needed a solution that could provide comprehensive visibility into information security risks, correlate user behavior with events, and improve incident response times. Additionally, they wanted to ensure that new technology purchases underwent thorough security assessments before going into production.

Sage UK’s internal IT team consists of 160 individuals, 75 of which are in direct support roles. The vast nature of the business, its regional spread and number of staff, means that the IT department have to deal with over 7,500 tickets or requests for their time per month. 48 per cent of these problems are first line issues such as forgotten passwords or application updates, but 52 per cent have to be passed to specific teams (either by specialty or location) to be resolved, e.g. sending out a piece of hardware to a particular office or dealing with more technical back-up issues. The business has grown largely through acquisitions over the years, which gave the organisation a major and unique challenge. IT systems became disjointed and disparate and were never fully unified into one all-encompassing solution used across all areas of the business. This created a dead-end for the IT department, who were left with legacy service management software which was too customised to be relevant to the burgeoning business. In not taking into account the newly acquired companies, the system was no longer functional – a situation not ideal for the IT team, management, or end-users. IT challenges were increasing but the manual system in place remained the same. Sage’s IT team also had to manage the growing use of laptops and employee desire for remote working within the organisation, which added to their management considerations. Henceforth, Sage UK was looking for a solution which would strike a fine balance between customisation and scalability, while at the same time easing their workload and delivering a seamless extraordinary end-user experience.

The 20 initially adopted ConnectWise as its PSA, but as the size and demand of the group grew, it expanded beyond the tool’s existing functionality. The system slowed dramatically as more clients were added, and it couldn't handle the additional workloads. ConnectWise was not made to be multi-tenant, and forcing it to handle multi-tenant needs became cumbersome and inefficient. Conkle began looking for a PSA solution that was designed to be multi-tenant or a vendor willing to make its tool tenant-friendly.

Emerging IT faced several challenges in its operations. Firstly, the company needed more efficient security software rollouts to ensure all endpoints were protected without manual intervention. Secondly, there was a desire to automate more core IT functions to improve efficiency and reduce the workload on their technicians. Lastly, Emerging IT was interested in entering the managed security services market, which required robust tools and solutions to offer comprehensive security services to their clients.

Recruiting and retaining qualified drivers is a significant challenge for commercial trucking fleets. Transport America needed to improve driver satisfaction and retention by keeping them connected in a convenient, timely, and cost-effective manner. Additionally, increasing driver safety with easy-to-use technology, critical alerts, and augmented training was essential. The company also aimed to continue offering excellent customer service while managing the additional drivers, products, and services brought about by the acquisition of Southern Cal Transport.

Driving safety is a critical issue on today's roads and highways, with a significant number of large trucks involved in injury and fatal crashes. Cargo Transporters faced challenges related to critical event-related accidents and overall accident-related costs. The company aimed to reduce hard braking and stability control events, easily identify high-risk drivers, ensure drivers' safety on every trip, and develop better one-on-one relationships with drivers. They also wanted to open lines of communication without the fear of reprimand.

Cargo Transporters faced significant challenges with manual driver logs, leading to inaccuracies, non-compliance issues, and inefficiencies. The company had over 500 drivers, and the manual log-keeping process was cumbersome and prone to errors. This lack of control over Hours of Service compliance exposed the company to risks, including fines, suspensions, and productivity losses. The primary goals were to eliminate manual data entry errors, streamline back-office processes, and reduce violations and fines.

Transportation companies face many obstacles: increasing competition, fluctuating fuel costs, driver shortages, rising costs, and stricter government requirements for safety and compliance. For less-than-truckload carriers (LTL), and other carriers with multiple stops, these challenges can be even greater. Carriers with multiple stops must plan trips carefully for maximum fuel and operational efficiency. With the right tools, they can consolidate and manage freight, plan and monitor transit time, enable drivers to plan and record trip information automatically, and improve delivery time for customers. Dayton Freight Lines, an LTL carrier based in Dayton, Ohio, realized early that adopting information technology was crucial to their success. They wanted to streamline and automate all critical functions and improve communication.

Carrier specializing in expedited shipping wants to use the best technology to run a more streamlined, cost efficient, and customer-focused operation.

McKenzie Tank Lines, a chemical and petroleum hauler, faced significant challenges with driver safety and accident-related costs. The company operates a fleet of about 400 tractors and 1,000 trailers, including specialized tank trailers for hazardous materials. Even minor accidents could have major financial impacts, with average accident liabilities of at least $10,000 and rollover accidents costing a minimum of $150,000. The company needed a solution to identify high-risk drivers and implement a proactive safety program to reduce accident-related losses and ensure safe product delivery. Inefficient across-the-board driver training and high accident-related costs were major challenges.

Several years ago, the Pepsi Bottling Group-Denver began looking at a different software package as a way to reduce transportation costs, while still providing a high level of customer service. While they already had routing software, it was not adequately meeting their needs and their corporate office recommended a solution from Omnitracs Roadnet Technologies. Their evaluation found that Omnitracs Roadnet Technologies’ software had the industry strength and capabilities that Pepsi was looking for. Additionally, Omnitracs Roadnet Technologies has a strong commitment to product development and customer service, solidifying Pepsi’s decision to use this software.

R & M Transportation wanted to improve driver safety, productivity, and satisfaction, improve compliance, and make sure customers had instant access to freight tracking information. With an excellent reputation for dependable, on-time delivery, R & M Transportation wanted to improve safety, reduce costs, and improve customer and driver satisfaction.

Star Transport wanted to reduce log violations, improve driver safety and increase productivity by leveraging Omnitracs’ robust suite of applications. The company aimed to reduce out-of-route miles, improve compliance, increase driver safety and satisfaction, and enhance overall efficiency and productivity.

Several years ago, Murray Hertzberg, president of Ace Endico, realized the inefficiency of having 3 employees manually routing their trucks. When he learned of Roadnet Technologies’ Roadnet® for daily routing and scheduling, he knew they would reap the benefits of automating this tedious process. And they did. The first day they used Roadnet they saw results. “As soon as I returned from Roadnet University, we went from 3 routers to 1,” stated Les Sideman, routing manager. Ace Endico was better able to prioritize their customers’ needs and started meeting important time windows. Since implementation, Ace Endico has more than doubled their fleet size and customer base. This expansion brought the need for additional monitoring of transportation activities in the field. “We wanted to have more information about what was happening once the truck left the depot,” says Sideman. “We also wanted to enhance customer service by providing more accurate delivery times to customer inquiries.”

Associated Food Stores faced rising transportation expenses and needed to plan better and analyze how routes would impact drivers. They had already purchased a routing software application that required knowledge of a complex operating system (Unix) before licensing Omnitracs Roadnet Technologies’ Roadnet® Transportation Suite. The existing system was cumbersome and not user-friendly, which led to inefficiencies in route planning and execution. Additionally, the company was preparing for a significant operational change, including moving their distribution center 50 miles north, which required a robust solution to manage the transition smoothly.

Early last summer, Jay McDowell at Bozzuto’s Inc., Cheshire, CT, knew his routes were not as “crisp” and his trucks were not as fully cubed as they could be. And he knew he needed help. After reviewing several routing software packages, contacting and visiting several users within the Wholesale and Retail Grocery Industry, Jay turned to industry leader Omnitracs Roadnet Technologies and licensed Omnitracs Roadnet®. There was only one problem: implementing this technology was a huge undertaking and there was major hesitation from management. This would not be the first time Bozzuto’s had attempted to implement a routing solution. Jay, the VP of Distribution Services, persevered and remained committed to improving the routes at Bozzuto’s.

Time consuming planning, long hours and high driver turnover probably describe the challenges faced by many beer distributors. Thousands of SKUs, seasonal fluctuations and rising transportation costs are causing distributors, like Champion Brands, to look for transportation management software to help optimize operational efficiencies. Champion Brands had experienced significant driver turnover, prior to the Territory Planner implementation. Now, driver turnover is virtually non-existent, because they have been able to reduce the average driver day from 10 hours to 8 hours, and reduce over 100 miles per week per truck. Additionally, Mike was able to route each sales territory to be paired with a driver, significantly improving customer service.

Crown Products began looking at routing and GPS tracking software when they realized they could be handling the coordination of drivers and daily deliveries with greater efficiency through technology. The ability to make timely and efficient deliveries was crucial for their business. Before using Roadnet Anywhere, they wouldn't know if drivers missed a stop until late in the day, which affected their ability to plan routes for the next day. They also faced constantly changing conditions that impacted customers' ability to accept deliveries, making it difficult to manage delivery exceptions effectively.

Eastern Bag & Paper Group, a major distributor of commercial paper products and allied items, faced challenges in optimizing their delivery routes and improving customer service. With a fleet of 70 trucks covering 65 dynamic routes daily across a vast East Coast territory, the company needed a solution to reduce route planning time, decrease driver overtime, and enhance field communications. Additionally, they aimed to improve customer service by providing real-time route information and managing exceptions proactively.

FreshDirect, an online grocer serving the New York City metro area, faced the challenge of managing complex delivery schedules where customers select their own delivery windows. This required a dynamic approach to routing, as each day's route and cargo would differ. The company needed a solution to maximize route efficiency while meeting customer delivery windows, replacing their labor-intensive manual system that offered limited scalability.

Glazer’s beverage distribution business, with 43 locations running 600-700 routes each day across 11 states, faced challenges in optimizing route planning, increasing productivity, and ensuring customer satisfaction. The company needed to find ways to take trucks off the road, calculate payroll more accurately, and increase face time at customer sites. Additionally, Glazer’s wanted to improve the efficiency of its Dallas-based retail merchandising team and ensure that merchandisers used their full paid time to service customers effectively.

Golden Eagle Distributors, one of the largest beer distributors in the United States, faced the challenge of managing a vast and complex delivery network. With over 2,400 accounts and handling approximately 11 million cases per year, the company needed to optimize its delivery routes and improve overall efficiency. The existing system required significant manual effort and time to complete daily routing tasks, which was not sustainable given the scale of operations. Additionally, the company sought to enhance driver accountability, improve communication, and gain real-time insights into delivery operations to stay ahead of competitors.

Last spring, J. Kings began looking at ways to further increase customer service, as well as measure driver accountability. They needed better information on driver performance and vehicle locations to provide more accurate answers to customer inquiries. Additionally, they wanted a solution that would give them a competitive edge in the market. The manual routing process was time-intensive, and they had already seen improvements with Omnitracs Roadnet. However, they sought further advancements to enhance their customer service and operational efficiency.

With over 14,000 delivery locations across 11 regions, JanPak faced inefficiencies in manually routing daily invoices. The process was time-consuming and error-prone, with nearly half of the printed invoices being incorrect. As the company acquired more customers, routing became increasingly complex, leading to high employee overtime expenses. Additionally, the merger of their Dallas and Ft. Worth locations into a larger facility added to the complexity, necessitating a more efficient routing solution.