Case Studies MSP in a Box Moves from ConnectWise – Switches its Members to BMS by Kaseya

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	MSP in a Box Moves from ConnectWise – Switches its Members to BMS by Kaseya

MSP in a Box Moves from ConnectWise – Switches its Members to BMS by Kaseya

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration
Challenge	The 20 initially adopted ConnectWise as its PSA, but as the size and demand of the group grew, it expanded beyond the tool’s existing functionality. The system slowed dramatically as more clients were added, and it couldn't handle the additional workloads. ConnectWise was not made to be multi-tenant, and forcing it to handle multi-tenant needs became cumbersome and inefficient. Conkle began looking for a PSA solution that was designed to be multi-tenant or a vendor willing to make its tool tenant-friendly. Read More
About Customer	The 20 is a group of MSPs, each maintaining its own brand identity, that shares technology, tools, and resources to grow their bottom line. Specialties include business development, remote monitoring and patching services, 24/7/365 help desk, sales coaching, backup disaster recovery, and MSP business consulting. The organization provides business development for MSPs by supplying the tools and other valuable resources to help scale their business. The group shares the same solutions provided on an on-demand basis, leveraging the BMS infrastructure to offer a tailored, high-quality platform for its members. Read More
Solution	Conkle reached out to Kaseya in late 2016, and Kaseya CEO Fred Voccola responded positively. Kaseya agreed to re-architect BMS into a multi-tenant solution that would integrate with all of The 20’s tools. Kaseya also built a migration tool to help move MSPs from ConnectWise to BMS. The new features and functionality contained in BMS made it a no-brainer to switch. The 20 now uses multiple solutions from Kaseya, including BMS, VSA, and IT Glue, all centrally managed for all member companies. The multi-tenancy means MSPs can manage multiple clients from the same highly scalable PSA. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

System Integration

Challenge

The 20 initially adopted ConnectWise as its PSA, but as the size and demand of the group grew, it expanded beyond the tool’s existing functionality. The system slowed dramatically as more clients were added, and it couldn't handle the additional workloads. ConnectWise was not made to be multi-tenant, and forcing it to handle multi-tenant needs became cumbersome and inefficient. Conkle began looking for a PSA solution that was designed to be multi-tenant or a vendor willing to make its tool tenant-friendly.

About Customer

The 20 is a group of MSPs, each maintaining its own brand identity, that shares technology, tools, and resources to grow their bottom line. Specialties include business development, remote monitoring and patching services, 24/7/365 help desk, sales coaching, backup disaster recovery, and MSP business consulting. The organization provides business development for MSPs by supplying the tools and other valuable resources to help scale their business. The group shares the same solutions provided on an on-demand basis, leveraging the BMS infrastructure to offer a tailored, high-quality platform for its members.

Solution

Conkle reached out to Kaseya in late 2016, and Kaseya CEO Fred Voccola responded positively. Kaseya agreed to re-architect BMS into a multi-tenant solution that would integrate with all of The 20’s tools. Kaseya also built a migration tool to help move MSPs from ConnectWise to BMS. The new features and functionality contained in BMS made it a no-brainer to switch. The 20 now uses multiple solutions from Kaseya, including BMS, VSA, and IT Glue, all centrally managed for all member companies. The multi-tenancy means MSPs can manage multiple clients from the same highly scalable PSA.

Impact #1	BMS multi-tenancy and centralized management offer near unlimited scale.
Impact #2	Kaseya redesigned the newest version of BMS to integrate with solutions The 20 offers.
Impact #3	PSA Migrator from Kaseya automates the move from ConnectWise to BMS in a matter of days.

Impact #1

BMS multi-tenancy and centralized management offer near unlimited scale.

Impact #2

Kaseya redesigned the newest version of BMS to integrate with solutions The 20 offers.

Impact #3

PSA Migrator from Kaseya automates the move from ConnectWise to BMS in a matter of days.

Benefit #1	The migration tool from Kaseya automates the move from ConnectWise to BMS in a matter of days.
Benefit #2	Help desk employees' utilization increased from 20-40% to near full capacity.

Benefit #1

The migration tool from Kaseya automates the move from ConnectWise to BMS in a matter of days.

Benefit #2

Help desk employees' utilization increased from 20-40% to near full capacity.

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Overview

MSP in a Box Moves from ConnectWise – Switches its Members to BMS by Kaseya

Operational Impact

Quantitative Benefit