Case Studies Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere®

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	Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere®

Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere®

Technology Category	Functional Applications - Fleet Management Systems (FMS) Sensors - GPS
Applicable Industries	Packaging
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS)
Services	System Integration Training
Challenge	Crown Products began looking at routing and GPS tracking software when they realized they could be handling the coordination of drivers and daily deliveries with greater efficiency through technology. The ability to make timely and efficient deliveries was crucial for their business. Before using Roadnet Anywhere, they wouldn't know if drivers missed a stop until late in the day, which affected their ability to plan routes for the next day. They also faced constantly changing conditions that impacted customers' ability to accept deliveries, making it difficult to manage delivery exceptions effectively. Read More
About Customer	Established in 1919, Crown Products started as a packaging supply distributor, with founder Bernard Klein selling paper bags from a pushcart in New York City. Over 91 years, the company has grown to include a janitorial supplies division. Their customer base includes manufacturers, distributors, building management companies, and local family-owned shops in the New York City, New Jersey, and Connecticut metropolitan areas. Crown Products is committed to providing timely and efficient deliveries to their diverse range of customers. Read More
Solution	Crown Products implemented Omnitracs Roadnet Anywhere to utilize its routing and GPS capabilities. Initially, they used the GPS feature to track drivers, which helped them discover and stop unauthorized use of company resources. The real-time dashboard functionality allowed them to manage delivery exceptions proactively, reroute drivers, and communicate effectively with customers. The system also enabled them to handle second runs efficiently, determining quickly whether they could accommodate new orders and preparing the warehouse for deliveries. The integration of Roadnet Anywhere improved communication between operations and customer service, allowing them to manage the delivery process up to the minute and provide proactive customer service. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Sensors - GPS

Applicable Industries

Packaging

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Services

System Integration

Training

Challenge

Crown Products began looking at routing and GPS tracking software when they realized they could be handling the coordination of drivers and daily deliveries with greater efficiency through technology. The ability to make timely and efficient deliveries was crucial for their business. Before using Roadnet Anywhere, they wouldn't know if drivers missed a stop until late in the day, which affected their ability to plan routes for the next day. They also faced constantly changing conditions that impacted customers' ability to accept deliveries, making it difficult to manage delivery exceptions effectively.

About Customer

Established in 1919, Crown Products started as a packaging supply distributor, with founder Bernard Klein selling paper bags from a pushcart in New York City. Over 91 years, the company has grown to include a janitorial supplies division. Their customer base includes manufacturers, distributors, building management companies, and local family-owned shops in the New York City, New Jersey, and Connecticut metropolitan areas. Crown Products is committed to providing timely and efficient deliveries to their diverse range of customers.

Solution

Crown Products implemented Omnitracs Roadnet Anywhere to utilize its routing and GPS capabilities. Initially, they used the GPS feature to track drivers, which helped them discover and stop unauthorized use of company resources. The real-time dashboard functionality allowed them to manage delivery exceptions proactively, reroute drivers, and communicate effectively with customers. The system also enabled them to handle second runs efficiently, determining quickly whether they could accommodate new orders and preparing the warehouse for deliveries. The integration of Roadnet Anywhere improved communication between operations and customer service, allowing them to manage the delivery process up to the minute and provide proactive customer service.

Impact #1	Virtually eliminated non-receivables by managing delivery exceptions proactively.
Impact #2	Improved efficiency in handling second load runs, allowing for better accommodation of same-day orders.
Impact #3	Removed one vehicle and driver from the road, reducing wear and tear on vehicles and fuel costs.

Impact #1

Virtually eliminated non-receivables by managing delivery exceptions proactively.

Impact #2

Improved efficiency in handling second load runs, allowing for better accommodation of same-day orders.

Impact #3

Removed one vehicle and driver from the road, reducing wear and tear on vehicles and fuel costs.

Benefit #1	Achieved return on investment within four months of installing Roadnet Anywhere.
Benefit #2	Reduced overtime costs by optimizing delivery routes and managing exceptions in real-time.

Benefit #1

Achieved return on investment within four months of installing Roadnet Anywhere.

Benefit #2

Reduced overtime costs by optimizing delivery routes and managing exceptions in real-time.

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Overview

Crown Products Improves Efficiency and Service with Omnitracs Roadnet Anywhere®

Operational Impact

Quantitative Benefit