Case Studies Top Australian MSP Drives Growth, Customer Satisfaction through VSA

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	Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Technology Category	Analytics & Modeling - Predictive Analytics Cybersecurity & Privacy - Identity & Authentication Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Automotive Professional Service
Applicable Functions	Business Operation Facility Management
Use Cases	Cybersecurity Predictive Maintenance Remote Asset Management
Services	Cybersecurity Services Software Design & Engineering Services System Integration
Challenge	Emerging IT faced several challenges in its operations. Firstly, the company needed more efficient security software rollouts to ensure all endpoints were protected without manual intervention. Secondly, there was a desire to automate more core IT functions to improve efficiency and reduce the workload on their technicians. Lastly, Emerging IT was interested in entering the managed security services market, which required robust tools and solutions to offer comprehensive security services to their clients. Read More
About Customer	Emerging IT is a leading managed service provider (MSP) based in Melbourne, Australia. With a history spanning over 16 years, the company has built a reputation for its customer-first approach and a wide range of IT services. Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians. The company serves various industries, including automotive, financial services, manufacturing, business services, retail, and hospitality. Emerging IT is known for its expertise in IT infrastructure management, security solutions, and cloud services, making it a trusted partner for businesses looking to streamline their IT operations and improve efficiency. Read More
Solution	Emerging IT leveraged Kaseya VSA to address its challenges. VSA, a comprehensive IT management solution, played a crucial role in automating various IT tasks, including security software rollouts and patch management. The automation capabilities of VSA allowed Emerging IT to streamline processes, reduce manual intervention, and improve overall efficiency. Additionally, VSA's remote control features enabled the company to provide agile and responsive helpdesk support, meeting their service level agreements (SLAs) effectively. To further enhance their service offerings, Emerging IT adopted AuthAnvil by Kaseya, which provided multi-factor authentication, password management, and single sign-on capabilities. This solution laid the foundation for their future managed security services, allowing them to offer robust security solutions to their clients. Emerging IT also explored Unigma by Kaseya, a cloud management solution, to track public cloud usage and offer cost-benefit analyses to their customers. The integration of Unigma with Microsoft Office 365 further strengthened their cloud service offerings. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Cybersecurity & Privacy - Identity & Authentication Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Automotive

Professional Service

Applicable Functions

Business Operation

Facility Management

Use Cases

Cybersecurity

Predictive Maintenance

Remote Asset Management

Services

Cybersecurity Services

Software Design & Engineering Services

System Integration

Challenge

Emerging IT faced several challenges in its operations. Firstly, the company needed more efficient security software rollouts to ensure all endpoints were protected without manual intervention. Secondly, there was a desire to automate more core IT functions to improve efficiency and reduce the workload on their technicians. Lastly, Emerging IT was interested in entering the managed security services market, which required robust tools and solutions to offer comprehensive security services to their clients.

About Customer

Emerging IT is a leading managed service provider (MSP) based in Melbourne, Australia. With a history spanning over 16 years, the company has built a reputation for its customer-first approach and a wide range of IT services. Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians. The company serves various industries, including automotive, financial services, manufacturing, business services, retail, and hospitality. Emerging IT is known for its expertise in IT infrastructure management, security solutions, and cloud services, making it a trusted partner for businesses looking to streamline their IT operations and improve efficiency.

Solution

Emerging IT leveraged Kaseya VSA to address its challenges. VSA, a comprehensive IT management solution, played a crucial role in automating various IT tasks, including security software rollouts and patch management. The automation capabilities of VSA allowed Emerging IT to streamline processes, reduce manual intervention, and improve overall efficiency. Additionally, VSA's remote control features enabled the company to provide agile and responsive helpdesk support, meeting their service level agreements (SLAs) effectively. To further enhance their service offerings, Emerging IT adopted AuthAnvil by Kaseya, which provided multi-factor authentication, password management, and single sign-on capabilities. This solution laid the foundation for their future managed security services, allowing them to offer robust security solutions to their clients. Emerging IT also explored Unigma by Kaseya, a cloud management solution, to track public cloud usage and offer cost-benefit analyses to their customers. The integration of Unigma with Microsoft Office 365 further strengthened their cloud service offerings.

Impact #1	Emerging IT achieved significant operational improvements through the use of Kaseya VSA. The automation of IT tasks, such as security software rollouts and patch management, reduced the workload on their technicians and improved overall efficiency.
Impact #2	The remote control features of VSA enabled the company to provide agile and responsive helpdesk support, meeting their SLAs effectively and enhancing customer satisfaction.
Impact #3	The adoption of AuthAnvil by Kaseya allowed Emerging IT to offer robust security solutions, including multi-factor authentication and password management, laying the foundation for their future managed security services.

Impact #1

Emerging IT achieved significant operational improvements through the use of Kaseya VSA. The automation of IT tasks, such as security software rollouts and patch management, reduced the workload on their technicians and improved overall efficiency.

Impact #2

The remote control features of VSA enabled the company to provide agile and responsive helpdesk support, meeting their SLAs effectively and enhancing customer satisfaction.

Impact #3

The adoption of AuthAnvil by Kaseya allowed Emerging IT to offer robust security solutions, including multi-factor authentication and password management, laying the foundation for their future managed security services.

Benefit #1	Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians.
Benefit #2	The use of VSA by Kaseya has significantly reduced the time and effort required for security software rollouts and patch management.
Benefit #3	The integration of Unigma with Microsoft Office 365 has enhanced Emerging IT's cloud service offerings, providing detailed tracking of public cloud usage.

Benefit #1

Emerging IT manages more than 5,000 endpoints across over 280 clients with a team of just 35 technicians.

Benefit #2

The use of VSA by Kaseya has significantly reduced the time and effort required for security software rollouts and patch management.

Benefit #3

The integration of Unigma with Microsoft Office 365 has enhanced Emerging IT's cloud service offerings, providing detailed tracking of public cloud usage.

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Overview

Top Australian MSP Drives Growth, Customer Satisfaction through VSA

Operational Impact

Quantitative Benefit