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AMMEX, a global importer of disposable gloves, was facing challenges in consolidating processes into a single transportation management system. The company needed a TMS that could integrate with Microsoft Dynamics and connect to a variety of LTL carriers. The system also needed to scale to incorporate container tracking and be usable by multiple departments within the organization. The company was shipping between 80 – 100+ LTL shipments every day from their domestic warehouse locations and needed a system to streamline their logistics operations and make shipping processes more transparent.

Master Magnetics, a company that manufactures and distributes magnets and magnetic devices, was facing challenges in their logistics operations. They had no previous experience with a Transportation Management System (TMS) and were initially uninterested in adding technology to their operations. The company ships roughly 500 – 600 pallets worth of magnets each month to retailers, resellers, wholesalers, and distributors nation-wide. Some of their products are still in their raw form and others are pre-packaged and ready for resale. The logistics team ships between 40 – 50 LTL shipments each day. The company was looking for a solution that could help them realize significant financial ROI by leveraging technology while simultaneously saving time rating and booking freight.

Show Me Global Logistics, a national broker and logistics provider, was facing the challenge of connecting with shippers who may not be aware of their services. They were also looking for a way to fill available capacity on a spot basis. The company was seeking a solution that would allow them to quickly and easily connect with hundreds of shippers without adding to their headcount and save time finding freight to fill empty assets.

Coatings & Adhesives (C&A) is a manufacturer of coatings, adhesives, and polymers for the printing and graphic arts industries. The company sells their products across the United States as well as internationally to distributors and end users. For years, C&A used a third party logistics provider (3PL) to manage their freight operations. The prospect of change was daunting for the organization, but high freight expenses, limited carrier scope and poor service from their 3PL pushed C&A into considering other options. When considering this change, C&A’s main goals were to reduce freight costs, gain visibility and accessibility to carriers, and improve the efficiency of their supply chain operations.

Sensata Technologies, a company that ships over 1.1 billion units globally each year from 12 international locations using a variety of modes, was facing challenges in managing their complex supply chain. The company was seeking a more effective way to manage transportation operations with the help of technology. Their goals were to reduce costs, identify areas needing improvement, and gain visibility, traceability and control of global logistics operations. The company needed a technology solution that could flex with their needs due to the complicated nature of shipping product internationally.

Summit Supply, a family-owned direct importer of high-quality rubber tracks, undercarriage wear parts, rubber track pads, and flatproof solid tires for equipment, was facing a challenge with their manual order creation process. The process was time-consuming and prone to errors as it relied on team members entering orders one-by-one into different carrier websites. The objective was to automate the order creation process to save time, avoid human error, and operate in a centralized transportation management system.

Boone Brands, a company with a history dating back to 1942, is known for delivering quality canned products. However, keeping up with the ever-demanding supply chain industry was a challenge. The company needed a solution that could help them save time, contribute positively to their bottom line, and support the growth of their business while mitigating rising freight costs. They also needed a system that could allow them to compare all their carrier rates on one screen to select the lowest cost carrier for each shipment.

Veterinary and Poultry Supply, Inc. (VPSI) has been a family-owned business for 60 years, distributing a wide variety of animal health and nutritional products. As their business began to expand regionally, they faced the challenge of managing new carrier relationships and an increased number of orders. Previously, VPSI relied on their sales team to hand-deliver the majority of their products to customers. However, as the business grew beyond the sales team’s ability to hand-deliver all orders, VPSI needed a solution to manage these new relationships, free up time for the sales team, and ensure customer satisfaction.

Gunner Kennels, a manufacturer of safe, durable dog kennels, was managing their freight through a 3PL, which had proven to be an expensive option. The issue of added costs became especially apparent as Gunner Kennels began experiencing a period of growth. The company needed a transportation management system that would be just as reliable as their products. They were looking for a solution that could manage multiple carriers, compare rates, and avoid additional fees from 3PLs.

In 2016, 180 Innovations began experiencing a rapid period of growth, which necessitated a shift from small parcel shipments via the postal service to LTL shipping. With these increased freight needs, the company realized the need to optimize their processes rather than scaling an old system. The company was looking for a solution that could handle their increasing business, without needing to scale their previously manual process. The challenge was to find a system that could rate, book and track shipments with ease as well as automatically create BOLs.

Challenger, one of Canada’s largest privately owned transportation and logistics companies, was facing a challenge in expanding their footprint and bringing in new business. They needed to find new customers and build direct partnerships with them. However, this was proving to be a difficult task as small details like product information and drop-off location often slipped through the cracks. The dynamic nature of freight made it difficult for Challenger to identify target lanes, find new customers and meet their detailed requirements.

Pioneer Valley Books was facing a challenge with their previous process which was highly manual and didn’t allow for rating with multiple carriers. Their freight spend was only understood on a macro level and they couldn’t audit every invoice for discrepancies due to time constraints. The company was leveraging stand-alone shipping apps, rate aggregators tied to specific carriers, and map-based platforms intermittently. This meant the logistics team at Pioneer Valley Books needed to copy a lot of data back and forth manually, wasting time and limiting the amount of rate comparison possible. As the company’s LTL and parcel freight began to expand rapidly, their home-grown solution wasn’t flexible enough for their long-term needs.

Zoom faced a sudden wave of new audiences in new regions that needed education on how to use the platform. And they needed to keep up with the pace of global adoption. How would the company keep internal and external communications aligned in every market and tell a consistent story around the world? Zoom’s content team found themselves doing more writing gut-checks, and inconsistent terminology created bottlenecks and unnecessary rework. The growth pushed Zoom’s lean marketing team into a race against time to onboard new staff while continuing to delight an ever-expanding user base. Rapid global hiring increased the need for consistency in messaging and brand tone. Slight differences in spelling and grammar were time-consuming for content teams to catch. For example, the Zoom team preferred American English for external communications and had to edit each instance of British English manually. Jumping into the front lines of one of the world’s most recognized brands put enormous pressure on new hires to get things right. A social post with a spelling mistake could potentially be seen by millions of people. Customer-facing content had to land a helpful, friendly tone across markets. The volume of content production created review bottlenecks.

Craveable Brands, the largest Australian-owned quick service restaurant operator, faced several challenges. They wanted to improve the overall customer experience and increase mobile engagement in their loyalty programs. They also aimed to measure average visit duration, time of visit, and queue time in the drive-thru line, gauge the level of customer satisfaction, increase customer frequency, remind customers of their loyalty card at the time of purchase, and determine how customers engage with competitors. To address these priorities, they needed to unlock their customers’ location (and dwell time) and create personalized journeys to increase repeat business.

McAlister’s Deli, a fast casual restaurant chain with over 400 restaurants in 28 states, was looking to streamline its customer experience, improve staff efficiency, and wow guests, especially first-timers. They wanted to prioritize orders for freshly prepared food. To achieve these objectives, they needed to understand the physical behavior of their guests and optimize their service based on those behaviors.

The drive-thru experience is a critical focus area for Quick Service Restaurants (QSRs), but it continues to be a point of friction for customers, especially during peak times. According to QSR Magazine’s 2019 Drive-Thru Study, drive-thru wait times increased by an average of 20 seconds. Dunkin’, a global QSR, wanted to buck this trend by creating a truly frictionless experience in the drive-thru lane. The executive team envisioned a Frictionless Drive-Thru (FDT) that would take mobile orders to the next level using location. The challenge was finding an advanced location solution that was easy to deploy and scale across hundreds of stores, precise and accurate down to a single drive-thru lane for order sequencing and timing, and optimized for guest experience to prevent app deletion - such as minimizing battery drain.

Beatgrid Media, a media measurement technology company, was facing several challenges. They needed to create a single source of data for all media channels and match offline TV, radio, digital video, and out-of-home (OOH) campaigns to retail foot traffic. They also needed to minimize battery drain from their 'always on' app and boost attribution accuracy. The company was looking for a solution that could be added to their Automatic Content Recognition (ACR) technology to capture real foot traffic for ad attribution and industry benchmark purposes.

LOKE, a leader in mobile loyalty and payments, was tasked with building a mobile payments app for one of the world’s 25 largest banks. The app was intended to serve as a digital wallet and smart-ordering service for Australian Football League (AFL) fans, allowing them to order, pay for, and pick up food and drinks without waiting in line at major stadiums. The challenge was to incorporate accurate location services that would recognize when fans at stadiums were on their way to pick up their order and send a notification to the merchant. Additionally, the company needed to provide the bank with real-time, proximity-based data to optimize the experience for bank customers.

mobileStorm Inc., a mobile communications and email marketing company, was working with businesses in the casino and gaming industries. These customers were interested in a solution that delivered timely entertainment offers and specials to patrons via text messages. The messages also needed to target patrons who were still within property boundaries or in certain areas nearby to encourage repeat business. However, mobileStorm faced a challenge in delivering these messages without first pinpointing the location of the patrons. In this scenario, location context was critical to ensuring the patrons received the right message at the right time.

The elevator service company in Serbia was struggling with inefficient work of field employees. This inefficiency was leading to an increase in emergency calls and the response time was exceeding the minimum standards. The root cause of this situation was the lack of information about the movements and location of employees. As a result, it was impossible to optimize routes to enable the employees to get to the breakdown sites faster and fix the issues more quickly.

The client, a large apparel manufacturer from Sri Lanka, was facing issues with optimizing the planning system of production and transport departments. They needed to monitor employees across 14 factories located in Sri Lanka, Bangladesh, and India. The number of workers at each factory varied from 300 to 3,000, and the employees lived in the neighborhood and arrived at their work on special buses. The challenge was to develop a system that could accurately track the movement of these employees and provide real-time data to the production planning team.

SIBUR Tobolsk, a large petrochemical plant in Siberia, faced a significant challenge in transporting its employees to their workplaces. Many of the plant's several thousand workers were not local residents and were unfamiliar with the city upon their arrival. The plant needed a centralized tool for employee transportation to ensure comfortable working conditions for all employees.

The customer, a concrete/cement manufacturer in Brazil, was seeking to optimize their end product delivery routes to construction sites. The optimization aimed at reducing fuel consumption and saving money. Additionally, the client wanted to prevent unauthorized stops and rides to avoid concrete thefts.

nFuse Direct, a rapidly expanding direct sales organization, needed better visibility into the activities of their field sales teams across the country. The company's growth had led to a lack of insight into the daily location and usage of their sales vans, which were crucial for transporting sales teams to their designated selling locations. This lack of visibility was hindering the company's ability to provide their clients with detailed insights into sales activity by comparing sales results with geographic sales activity. The company needed a cost-effective solution to capture the daily location and usage of these vans.

Will Electronics provides customized video surveillance systems for a diverse range of businesses. Once a system is installed, customers have the option to receive emergency support for equipment failure and repairs. When Will Electronics receives an emergency service call, they guarantee a minimum response time. The service coordinator, David, is tasked with the responsibility of meeting this guarantee. Unlike other fleet services, David’s team can’t verify routes in the morning. The nature of emergency response service means that they never come to work with a set schedule.

K&A Radiologic Technology Services, a company that provides portable x-ray, ultrasound, and other radiologic services to nursing homes and other medical facilities, was facing issues with their previous GPS trackers which kept losing service. This was a significant problem as the company relied heavily on GPS tracking for billing purposes, as well as for providing accurate ETAs to medical facilities. The company also used the GPS system to monitor vehicle maintenance and employee activities. The unreliable GPS service was affecting the company's operations and efficiency.

CSI-Absolute Clean Inc, a small company specializing in the cleaning and restoration of natural stone, fine fabrics, and textiles, was facing challenges in communication, tracking, and customer service. The company needed a solution that could provide real-time, accurate data for effective communication and improved customer service. They also needed a tool to automate as much as possible, provide online reports, and settle client disputes. The company was also looking for a solution that could help in reducing operating costs and improving service delivery and quality assurance.

Tri-County Power Sweeping, a company providing parking lot sweeping and maintenance services, faced challenges in ensuring the integrity of their services. The company's work is mostly done at night when the customer is not present, which necessitates a high level of trust from the clients. In the past, Tri-County Power Sweeping had issues with employees who either rushed through the job or spent the entire evening on one parking lot, neglecting other jobs. This led to the loss of four accounts worth a total of about $80,000 and potential business from clients who owned multiple properties. The company needed a solution to monitor the activity of their employees and ensure the quality of their services.

Hermes Landscaping, a company based in Shawnee, Kansas, was facing challenges in tracking their fleet of lawn equipment and vehicles across all divisions. With around 150 employees and four divisions covering residential, commercial, lawn/landscape, and sprinklers, the company needed a solution to monitor vehicles and assets while they were out in the field. The company also had issues with contract workers getting lost during winter snow removals, and there were instances of vehicle theft. Furthermore, there were concerns about employees taking longer breaks than allowed, leading to wasted time and fuel.

Harris Integrated Solutions (HIS) is a digital control company that operates three service trucks that run all day, every day. The company faced challenges in accurately billing for all the costs incurred during a service call, including labor, travel time, and mileage. In the past, some of these costs were often estimated, leading to potential revenue loss. Additionally, monitoring employee activity and verifying the routes and locations of drivers throughout the day was a challenge. HIS also wanted to improve their response time to customers and deliver better communication.