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Elevator Engineering Services (EES UK), a leading engineering and manufacturing firm specializing in supporting the lift and elevator industry across the UK, faced a significant challenge in managing its mobile workforce. With a team spread across the Midlands, London, and South of England, fleet managers and the HR team rarely interacted with the drivers in person. This lack of face-to-face interaction made it difficult to monitor the welfare of the drivers and ensure the accuracy of payroll, hours, and timesheets. Additionally, EES UK wanted to improve driver behavior to create a safer working environment for its staff and other road users. The company needed a comprehensive solution that could provide accurate timesheets, monitor driver behavior, and ensure the welfare of its mobile workforce.

The client, a smart security solutions company with over 150 years of legacy and $3.17BN annual revenue, was facing several challenges. The company's infrastructure was running on individual Pods, which increased running costs and created bottlenecks for large scale operations. The lack of automation for UI and test-cases deployment resulted in manual testing, which increased operational time and effort. Additionally, the inability to extend and decentralize access control among individuals was limiting the IoT-based security solutions offered by the company. The non-extendibility of the mobile-app features restrained user experiences and prevented users from sharing their access control.

InfoTrack, a legal technology company, was facing challenges in managing its IT system log data and legal document data for its customers. The company was initially using Amazon Elasticsearch Service, but it ran into security and performance issues. The version of the Elastic Stack used by Amazon Elasticsearch Service only allowed security using IP restriction and restricted developers from tuning the underlying Java Virtual Machine (JVM). Additionally, InfoTrack lacked access to additional features of the Stack, including APM, Index Lifecycle Management (ILM), and Graph. This limited their potential in architecting their system for long-term success and stability, and ensuring they were getting the most value out of the data available to them. Furthermore, the company was struggling with manual logging, which became too time-consuming as InfoTrack grew and didn’t allow developers to trace and debug applications.

The Canadian Internet Registration Authority (CIRA) was established in 2000 with a mandate to run a safe, secure, and reliable .CA domain for all Canadians. With over 2.8 million domains under management, CIRA saw an opportunity to complement its registry revenue with new services. In 2015, CIRA moved into DNS cybersecurity with the introduction of D-Zone Anycast DNS, a service now used by ISPs, the Canadian government, and many educational institutions. However, after the release of this service, many of CIRA’s customers requested a recursive DNS Service, particularly organizations in the education sector who were interested in a service with content filtering. CIRA considered building a recursive DNS service solution in-house but realized the real value was in a threat feed, which they couldn’t develop on their own.

Datanet, a UK-based data hosting and connectivity services provider, was facing several challenges that necessitated a change in its data centre network. Firstly, the network equipment was nearing its end-of-life, raising concerns about its long-term viability. Given that Datanet's customers required highly reliable services with minimal downtime, a future-proofed and high availability network was essential. Secondly, as Datanet's services grew more successful and the volume of backup and recovery services increased, it needed to upgrade its network capacity from 1 Gbps to 10 Gbps to keep pace with traffic volumes. Upgrading the existing equipment would have required a substantial investment, almost equivalent to replacing it completely, prompting Datanet to look for alternative solutions. Lastly, Datanet had experienced a distributed denial of service (DDoS) attack that its previous vendor had struggled to deal with satisfactorily. It was keen to deploy comprehensive security throughout its new infrastructure as a fundamental design feature, rather than an add-on.

Ingram Micro, a Fortune 100 company operating in 56 countries, is a global leader in delivering technology and supply chain services to businesses. The company's ecommerce business, which contributes significantly to its success, focuses on B2B customers and logs over $12 billion in annual sales. However, Ingram Micro faced challenges with its ecommerce site's search experience. Data showed that 70% of the site's visitors went directly from the home page to the search bar, and 70% of the products added to the checkout cart were added from the search bar. The company's search needed to accommodate complex indexing from their large catalog, variable visibility, variable price, multiple content sources, and additional context required for global operations. However, the existing search experience was poor, with low conversion rates and long search result times. It took over 20 seconds on average to get search results back, and updating the product catalog took over 8 hours, sometimes even 24 hours, limiting the company's ability to quickly display the newest products available.

Pay360 by Capita, a major payment services provider, was facing challenges with its outsourced legacy infrastructure. The company's ability to deliver responsive, rapidly scalable, and highly available services was compromised due to the limitations of its existing IT infrastructure. The legacy 3-tier IT infrastructure was slow to scale, unreliable, and difficult to manage, which was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies. The situation was further complicated by the company's reliance on third parties to manage both the physical and virtual infrastructure, which hampered the technical team's ability to resolve availability problems quickly and identify bottlenecks. The company also experienced a major outage in 2017, which took them offline for over a day. A complete re-think of the Pay360 IT infrastructure was required, with a focus on scalability, performance, and ease of management, while also meeting the stringent security requirements of PCI compliance.

The client, a market-leading manufacturer of utility transmission structures and small cell towers for the utility and telecom industry, was facing a significant challenge. They wanted to digitize and migrate their legacy applications and databases to the cloud. The challenge was not just about the migration, but also about automating their sales and quotation process. The existing system was manual and time-consuming, leading to delays and inefficiencies. Additionally, the client had to deal with system integration for structural blueprints, which was a complex task with numerous considerations and no scope for error.

The client, an IT automation platform, was faced with the challenge of discovering, managing, and securing its enterprise infrastructure. The client was seeking a solution that would ensure consistency throughout the platform, modernize their legacy enterprise solution, provide a pixel-perfect design solution, and offer a scalable frontend architecture. The client's needs were complex, requiring a solution that could accommodate the collaboration of over 30 teams across various geographies. The challenge was to create a system that was not only efficient and effective but also flexible enough to scale up or down as needed.

Jupiter Shop Channel (JSC), Japan’s first television shopping network, was facing several challenges in executing its omni-channel strategy for unified shopping across TV and e-commerce. The company needed a platform that could convert data into actionable insights, simplify workflows, boost interdepartmental collaboration, and improve customer engagement. The IT staff was burdened with increasing workloads, especially in failure investigation, after the launch of an e-commerce site to support the omni-channel initiative. The company was using Zabbix, a software tool for detecting system errors, but it was not effective in handling disparate data sources across multiple servers and operational silos. The IT team had to manually correlate access logs and application logs before they could analyze failures, which was time-consuming and challenging.

Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its complex and unpredictable workflow. With over 2000 employees worldwide and over 100 million transactions per year, the company needed to simplify its processes. The company aimed to maintain a high standard of efficiency and eliminate inconsistencies. The challenges included adding business value to their core HR application, addressing complexities in absence management, providing Employee Self Service access with necessary approval workflow, systemizing production workforce planning and scheduling, maintaining a 360-degree Performance Management System with incident tracking, creating and maintaining panels/committees online, and finding a system flexible enough to work around the existing system.

In 2019, Open Universities Australia (OUA) decided to transition from live chat to conversational messaging, coinciding with the rebuilding of its digital platform. The goal was to enhance service for the 25,000 students they were catering to at the time. However, the contact centre required all students to create a new password, a task that posed significant challenges in a non-automated world. Additionally, OUA was using Facebook ads that linked to a form, which then funneled details to an outbound team for follow-up. This method was not particularly effective in terms of sales or user experience.

Ausgrid, Australia’s largest public utility, embarked on an ambitious $800 million upgrade project, codenamed CityGrid, aimed at supplying sufficient power to Sydney’s central business district through 2024 and injecting extra backup capabilities into the power grid for optimal future reliability. The project involved constructing up to four new interconnected substations, replacing and upgrading key high-voltage cables, and adding a new 8-kilometer City East tunnel. During the construction process, teams were working up to 55 meters below the surface, and maintaining open communication between the maintenance staff and teams working deeper within the tunnel was a challenge. Ausgrid used a simplex radio channel via the New South Wales Government Radio Network (NSWGRN) for this purpose, but this method had major drawbacks and limitations. It drew maintenance staff away from their daily monitoring and repair duties, forcing them to rely on land lines, escorts, and face-to-face meetings to connect with tunnel construction teams.

Toshiba was faced with the challenge of building the next generation of its TCx™ Sky retail optimized operating system. The new system needed to provide stability, security, and performance for today’s widely distributed Point of Sale (POS) systems and also serve as a foundation for emerging IoT innovations such as biometrics and anonymous facial recognition. With TCx Sky powering over a million checkout lines and running a streamlined embedded Linux kernel suitable for retail applications, Toshiba needed a technology partner to help it keep up with the constant evolution and security monitoring associated with embedded Linux deployments. The challenge was further compounded by Toshiba's diverse customer base, which necessitated the constant release of new products to keep up with the latest silicon and security features.

Trasporti Romagna, an Italian logistics and transport company established in 1923, was seeking ways to increase the efficiency, security, and reliability of its fleet operations. The company aimed to expand its market share and strengthen its competitive edge. However, the legacy telematics system they were using was a significant obstacle. It offered poor visibility and usability, and lacked the integration of dash cams with the operations platform. This outdated system was hindering the company's ability to monitor and manage its fleet effectively, thereby affecting its overall operational efficiency and safety.

Competent Software, a US-based Business Process Outsourcing company, was facing challenges in managing its HR processes. With over 2000 employees worldwide and over 100 million transactions per year, the company was dealing with a high level of complexity and unpredictability in its workflow. The company was in need of a solution that could simplify its processes, add business value to their core HR application, address complexities in absence management, provide Employee Self Service access with necessary approval workflow, systemize production workforce planning and scheduling, maintain a 360-degree Performance Management System with incident tracking, and create and maintain panels/committees online. The solution also needed to be flexible enough to work around the existing system.

Schüttflix, a German logistics start-up, aimed to disrupt the traditional construction supply chain by digitizing the industry, which was primarily reliant on pen and paper processes. The company's mission was to enable data-driven decision-making by providing stakeholders with accurate and timely data. The challenge was to build a modern data stack that could tap into key data sources efficiently and reliably. Alexander Rupp, Head of Data and Business Intelligence at Schüttflix, was tasked with evaluating connectors that could meet these requirements.

Acxiom, a company that designs and delivers customer intelligence solutions, is heavily invested in digital technology. With a business built on the ethical use of data, Acxiom faces the challenge of constantly evolving security threats. The company needed to ensure the protection of its customer data and insights into customer behavior. The challenge was to find a partner that could provide cutting-edge and next-generation technologies to keep up with the ever-changing threat landscape. Acxiom required a solution that could not only defend against attacks but also align with the different changes in the threat landscape.

Patient cost savings are attributed to the fact that GDI is not owned by a hospital network. To drive superior quality of service and patient care, in 2017 GDI embarked on an enterprisewide ‘data-driven initiative’. GDI sought to set a financial and operational course to leverage consumption and usage of analytics for its biomedical engineering teams with machine data analytics to achieve true predictive maintenance on the imaging machines as well as drive superior patient care through deep analysis of its physician referral networks.

Eastridge Workforce Solutions, a provider of workforce management services and technologies to over 1,300 clients across North America, faced a critical challenge with its time and attendance system. This system, which processes transactions from thousands of people 24/7, 365 days a year, verifies employee attendance and records their time to generate accurate payrolls. Any downtime in this system would be catastrophic, causing significant disruption to Eastridge and its clients. The company needed a high availability/disaster recovery (HA/DR) solution that would ensure the system and its associated data would always be available, regardless of any potential disasters or scheduled maintenance. However, HA/DR was not a core competency for Eastridge, and the company did not want to distract its IT group from its primary business objectives.

Kustomer, a company that unifies data from multiple sources to deliver consistent and personalized service and support, was in the process of building a new office space. They were in search of an access control solution that would provide a seamless experience for their employees. The challenge was to find a solution that would allow them to scale with their expanding team while also providing the security needed to remain PCI compliant. The company needed a system that would not only be user-friendly but also robust enough to protect sensitive customer information, as they manage customer support for a lot of high profile direct-to-consumer brands.

Unable to deliver the production quantity in the expected time by maintaining the scheduling parameters and level the capacity parameters too.The customer should place the sales order in the first plantThe manufacturing of the products should be done in different plants (i.e. assembly of the product happens in the plant (first) and semi-finished products are produced in another plant (second)The demand from the first plant should come to the second plant, and it needs to be produced by them according to the requirementAfter manufacturing the semi-finished product, the products from the second plant stock should be shipped (stock transport order) to the assembly first plant for the assembling process

GumGum, a company that uses artificial intelligence to determine the context of a webpage and match targeted ads, faced a significant challenge in managing its computing infrastructure. The company's proprietary AI services required a large volume of computing infrastructure with variable demand. While AWS cloud was a solution, the costs were high, especially for AI workloads using GPU instances. The company's success led to rapidly increasing costs in line with the demands on their highly scalable infrastructure. The demands were cyclical, with ad serving varying throughout the year. At peak times, GumGum's Ad Server application received over 18 million requests per minute, requiring more than 130 AWS virtual machines to be provisioned. The company's costs grew to around $120k per month for EC2 on just one of their four Ad Server data centers. GumGum needed a solution that would help them use spot instances, save money, be easy for limited staff to use, and guarantee uptime.

A global electronic commerce and cloud computing company was facing significant service issues on its leased dark fiber, which interconnects their global data centers and transports all network services and applications for their customers. The company was experiencing several network outages due to fiber breaks, which affected many of their customers who could not access the website or their applications. The company's dark fiber vendor was often slow to dispatch a technician to troubleshoot the network, sometimes taking hours or even days. The service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR).

Clair Global, with its rich history of over fifty years in delivering portable connection services for live events worldwide, faced a significant operational challenge due to its complex network of carrier partnerships. Each carrier came with its own SIM card, billing system, and account manager, leading to substantial operational overhead. The company's involvement in large-scale events like Coachella and the Formula 1 Miami Grand Prix necessitated a seamless and reliable connectivity solution that could operate consistently across various global locations. Managing different SIMs, juggling data limits, and handling diverse billing systems across numerous carriers presented a logistical headache for Clair Global, hindering their ability to provide the high-quality, reliable service required for the success of large-scale productions.

Small PCB design firms often face the challenge of limited access to affordable, comprehensive software tools. These tools are essential for designing, co-designing, sourcing parts, and sharing projects at each stage of the development cycle. Many available tools are incomplete, requiring additional modules that increase complexity and costs. Matthew Lightsey, founder and principal designer of Granite Summit Designs, experienced this challenge firsthand. His firm specializes in designing custom PCBs for various industries, including commercial, industrial, aerospace, and defense. When starting his own design firm, Matt did not want to compromise on professional tools. However, he found that more comprehensive solutions came with a higher price tag, while cheaper solutions were inadequate for professional use.

Energy poverty, defined as the lack of access to modern energy services, affects over 840 million people globally. An additional billion people are connected to unreliable power grids, leading to connectivity losses that negatively impact both public and private sectors. Bboxx, a next-generation utility company, aims to address this issue by manufacturing, distributing, and financing decentralized solar-powered systems in developing countries. However, the company faced challenges in developing hardware units that are compact, easy to use, and capable of transforming solar energy into raw power. The design process required multiple iterations and collaboration among various team members, including electrical and mechanical engineers.

The World Health Organization estimates that hundreds of millions of people suffer from over 600 different neurological disorders, including strokes, Alzheimer’s disease, epilepsy, Multiple Sclerosis, and Parkinson’s disease. In 2017, the global prevalence of strokes alone was 104.2 million. For survivors, the road to recovery is challenging and requires extensive rehabilitation with the continued assistance of therapists, doctors, and clinicians. To regain motor functions after suffering strokes or other sudden onset conditions that can cause brain or spinal cord injuries, repetitive motions are essential to help patients regain neuroplasticity. However, this task is daunting for both therapists and patients, requiring a significant amount of time and effort.

The Monterey Bay Aquarium Research Institute (MBARI) has been conducting extensive research on our oceans for over three decades. Their studies range from examining the axial seamount and the active submarine volcano along the Juan de Fuca Ridge off the coast of Oregon to studying methane and hydrocarbons in mud in the Arctic. The research is crucial for understanding the extent of climate change, focusing on the biologic response of stressors to the oceans. However, the process of studying these changes, which involves deep-water mapping three to four thousand meters below the ocean surface, collecting sonar data, and measuring turbulence and bioluminescence up to 150 days per year, is challenging. MBARI uses its proprietary technology, including long-range autonomous underwater vehicles (LRAUVs), to conduct these studies. However, designing these LRAUVs and packing them with ample capabilities within a small space, including 5000-watt lithium-ion batteries encased in air-tight sheet metal pressure housing, is a complex task.

Humber River Hospital, a major acute care facility in Toronto, Canada, was grappling with a significant challenge - the nursing shortage. The hospital was continually seeking first-rate ICU nursing candidates to staff its facility. However, the traditional recruitment methods, such as job ads on Indeed, were not yielding the desired results. The high competition among other Toronto hospitals made it difficult for Humber River Hospital to stand out with only a text ad. This resulted in a low return on investment (ROI) for its high cost. If the hospital didn't get enough candidates through job boards, they would have to resort to recruitment agencies, which cost an average of $15,000 per hire. The hospital was in dire need of a more cost-effective way to attract and qualify candidates for its internal recruitment agents.