Scalability and Security Enhancement for UK Payment Services Provider with Nutanix Hybrid Cloud Technology

Pay360 by Capita, a major payment services provider, was facing challenges with its outsourced legacy infrastructure. The company's ability to deliver responsive, rapidly scalable, and highly available services was compromised due to the limitations of its existing IT infrastructure. The legacy 3-tier IT infrastructure was slow to scale, unreliable, and difficult to manage, which was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies. The situation was further complicated by the company's reliance on third parties to manage both the physical and virtual infrastructure, which hampered the technical team's ability to resolve availability problems quickly and identify bottlenecks. The company also experienced a major outage in 2017, which took them offline for over a day. A complete re-think of the Pay360 IT infrastructure was required, with a focus on scalability, performance, and ease of management, while also meeting the stringent security requirements of PCI compliance.

Pay360 by Capita is a Payment Card Industry (PCI) compliant provider offering a full range of telephone, online, and mobile payment services. Its customers include central/local government organizations and private businesses including Transport for London, TV Licensing, and numerous local authorities, schools, and colleges. The company was facing challenges with its legacy 3-tier IT infrastructure, which was slow to scale, unreliable, and difficult to manage. This was affecting the company's ability to handle growing workloads, attract new customers, and exploit new cloud technologies.