Viavi Solutions Case Studies Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company

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	Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company Viavi Solutions

Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company

Viavi Solutions

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Networks & Connectivity - Ethernet
Applicable Industries	Electronics Equipment & Machinery
Applicable Functions	Maintenance
Use Cases	Behavior & Emotion Tracking Leakage & Flood Monitoring
Services	Testing & Certification
Challenge	A global electronic commerce and cloud computing company was facing significant service issues on its leased dark fiber, which interconnects their global data centers and transports all network services and applications for their customers. The company was experiencing several network outages due to fiber breaks, which affected many of their customers who could not access the website or their applications. The company's dark fiber vendor was often slow to dispatch a technician to troubleshoot the network, sometimes taking hours or even days. The service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR). Read More
About Customer	The customer is a global electronic commerce and cloud computing company that provides a wide range of services to customers worldwide. Their services are dependent on a network of global data centers interconnected by leased dark fiber. This network transports all network services and applications for their customers. However, the company was experiencing service issues due to fiber breaks, which affected their customers' ability to access the website or their applications. The company's success and customer satisfaction are heavily reliant on the reliability and performance of their network infrastructure. Read More
Customer Name	Butler Technologies Read More
Solution	A team led by Viavi Elite partner Butler Technologies and Viavi Solutions® engineers suggested the SmartOTU platform for remote fiber test and monitoring. The SmartOTU platform continuously monitors dark fiber and provides pinpointed locations of any fiber breaks or degradation. A real-time alarm alerts the company to any physical layer issue. With this data, the company could tell their dark fiber vendor the exact location of the issue and significantly reduce MTTR. This would improve customer experience and ensure minimal lost revenue when network issues occur. The company chose the Viavi SmartOTU as their global solution for remote fiber test and monitoring. The initial order supports monitoring 17 spans in Brazil, and the company plans a global deployment of SmartOTUs across the company’s leased dark fiber network over the next year. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Networks & Connectivity - Ethernet

Applicable Industries

Electronics

Equipment & Machinery

Applicable Functions

Maintenance

Use Cases

Behavior & Emotion Tracking

Leakage & Flood Monitoring

Services

Testing & Certification

Challenge

A global electronic commerce and cloud computing company was facing significant service issues on its leased dark fiber, which interconnects their global data centers and transports all network services and applications for their customers. The company was experiencing several network outages due to fiber breaks, which affected many of their customers who could not access the website or their applications. The company's dark fiber vendor was often slow to dispatch a technician to troubleshoot the network, sometimes taking hours or even days. The service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issues and push dark fiber vendors for faster mean-time-to-repair (MTTR).

About Customer

The customer is a global electronic commerce and cloud computing company that provides a wide range of services to customers worldwide. Their services are dependent on a network of global data centers interconnected by leased dark fiber. This network transports all network services and applications for their customers. However, the company was experiencing service issues due to fiber breaks, which affected their customers' ability to access the website or their applications. The company's success and customer satisfaction are heavily reliant on the reliability and performance of their network infrastructure.

Customer Name

Butler Technologies

Solution

A team led by Viavi Elite partner Butler Technologies and Viavi Solutions® engineers suggested the SmartOTU platform for remote fiber test and monitoring. The SmartOTU platform continuously monitors dark fiber and provides pinpointed locations of any fiber breaks or degradation. A real-time alarm alerts the company to any physical layer issue. With this data, the company could tell their dark fiber vendor the exact location of the issue and significantly reduce MTTR. This would improve customer experience and ensure minimal lost revenue when network issues occur. The company chose the Viavi SmartOTU as their global solution for remote fiber test and monitoring. The initial order supports monitoring 17 spans in Brazil, and the company plans a global deployment of SmartOTUs across the company’s leased dark fiber network over the next year.

Impact #1	The implementation of the SmartOTU platform for remote fiber test and monitoring has provided the company with a solution to quickly pinpoint issues and push dark fiber vendors for faster MTTR. This has significantly improved the company's ability to troubleshoot and restore service in the event of network outages due to fiber breaks. The real-time alarm system alerts the company to any physical layer issue, allowing them to inform their dark fiber vendor of the exact location of the issue, thereby significantly reducing MTTR. This has improved the customer experience and ensured minimal lost revenue when network issues occur.

Impact #1

The implementation of the SmartOTU platform for remote fiber test and monitoring has provided the company with a solution to quickly pinpoint issues and push dark fiber vendors for faster MTTR. This has significantly improved the company's ability to troubleshoot and restore service in the event of network outages due to fiber breaks. The real-time alarm system alerts the company to any physical layer issue, allowing them to inform their dark fiber vendor of the exact location of the issue, thereby significantly reducing MTTR. This has improved the customer experience and ensured minimal lost revenue when network issues occur.

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Overview

Improving Mean-Time-to-Repair with SmartOTU™ Platform for a Global E-commerce Company

Operational Impact