Mulesoft Industrial IoT Case Study | IoT ONE Digital Transformation Advisors

NZ Post's Digital Transformation: Diversifying Services with APIs

Mulesoft

NZ Post, a government-owned enterprise providing postal services across New Zealand for over 180 years, was facing a decline in mail services. To adapt to the changing needs of consumers and retailer customers, NZ Post aimed to transform from a traditional mail company into a reliable courier and online digital services organization. The company's goal was to expand its digital solutions and ecommerce logistics services worldwide and offer personalized customer experiences. However, IT complexities and data silos posed significant challenges. The company needed to access and gather data from disparate systems, such as parcel tracking data, contact center data, and financial data, to gain necessary insights for creating personalized customer experiences, launching innovative solutions, and expanding its ecosystem.

Download PDF

Lotus’s Boosts Sales Through Digital Channels Using API-Led Integration

Mulesoft

Lotus’s, a popular retail brand with over 2,500 outlets in Thailand and Malaysia, aimed to double its sales in two years by improving customer loyalty and adopting an omnichannel strategy. However, the company's rapid growth led to the accumulation of multiple disparate systems and data sources across new acquisitions, partners, and supply chain operators. This made it difficult for Lotus’s to access the necessary data to gain visibility into its business. The existing IT infrastructure and point-to-point custom code integration were labor-intensive and costly to connect existing systems, add new systems, and access data. Lotus’s needed a more flexible systems integration solution to connect front and back-end systems at an accelerated pace to support its sales goals and business growth.

Download PDF

908 Devices Enhances Productivity and Efficiency with No-Code Integration Solution

Mulesoft

908 Devices, a Boston-based company that designs and builds portable analytics devices for chemical and biomolecular detection, faced a challenge in improving its operational efficiency. With over 200 employees and 2100 installed devices across 42 countries, the company needed to optimize its internal processes to quickly book orders and reduce delays in customer handoffs from sales to post-sales teams. The sales and field application scientist (FAS) teams required up-to-the-minute, accurate information on orders and customers to coordinate customer communications and meetings. However, they found themselves constantly switching between different systems and navigating manual processes to gather necessary customer data, which resulted in delays in providing timely post-sales support.

Download PDF

Cisco Meraki's $5 Billion Sales Boost Through 92% Lead Routing Accuracy

Mulesoft

Cisco Systems, a leader in IT and networking solutions, acquired Meraki in 2012, a company specializing in cloud-managed network solutions. This acquisition led to a significant increase in leads for the Cisco Meraki sales team. However, the team faced challenges in managing these leads due to their existing lead management system, which consisted of six different legacy systems dispersed across on-premises and cloud-based environments. This system was prone to errors and failed to assign leads from Cisco to the appropriate Cisco Meraki sales reps, resulting in lost opportunities. The sales reps had to manually copy data from emails and paste them into Salesforce Sales Cloud as new opportunities, a process that was both time-consuming and error-prone. The IT and sales teams were often diverted from their core responsibilities to diagnose errors and manually assign them to the appropriate sales reps.

Download PDF

X

selected