Mulesoft Case Studies Panviva's Transformation with MuleSoft's Anypoint Platform

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	Panviva's Transformation with MuleSoft's Anypoint Platform Mulesoft

Panviva's Transformation with MuleSoft's Anypoint Platform

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Panviva, a leading provider of Business Process Guidance software, was facing challenges with its legacy product, SupportPoint. The evolution of SupportPoint was hampered by legacy product architecture constraints that disrupted new development. The on-premises technology wasn't evolving as fast as it could, with SupportPoint caught in a loop of incremental development and bug fixes that customers found costly to deploy. Panviva needed to create an innovative product roadmap that leveraged future-proof technologies to enable rapid development and integrations in a SaaS delivery model. The primary challenge with its legacy software was the complexity around re-developing the software for genuine cloud compatibility and deployment, while also designing for scalability and multifaceted integration. Read More
About Customer	Panviva is the world's leading provider of Business Process Guidance software. More than 100,000 global users in banking, health insurance, telecommunications, utilities, manufacturing, and government use Panviva's software solution, SupportPoint, to navigate users step-by-step, in real-time, through even the most complicated business processes. Unlike other solutions on the market, SupportPoint's guidance is role-specific and context aware so the system only provides information that is relevant to the user and their role. Like a GPS, it knows exactly what they are doing and where they are in a process, responding with fast, accurate and actionable instructions to achieve the process goal. SupportPoint is viewed as a 'must have', critical application for its ability to lower costs, drive productivity, eliminate errors and improve the customer and employee experience. Read More
Solution	Panviva partnered with MuleSoft to modernize and enhance SupportPoint without diminishing the strength or value of its successful technology. On the foundation of Anypoint Platform, which became part of SupportPoint's middleware, SupportPoint gained a modernized architecture designed for today and tomorrow's integration, flexibility and scalability standards, while maintaining full compatibility with legacy code and features. That existing legacy code became a module that Anypoint Platform could integrate and use as a launch point for larger-scale external integrations. With architecture and integration partner Sixtree, Panviva also modularized SupportPoint so that key application components could be independently scaled and modified. The Anypoint Platform is integral to SupportPoint Cloud. The new API platform allowed Panviva to confidently and successfully market SupportPoint to both prospects and partners on the basis of exceptional interoperability and rapid development using advanced built-in tools. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Panviva, a leading provider of Business Process Guidance software, was facing challenges with its legacy product, SupportPoint. The evolution of SupportPoint was hampered by legacy product architecture constraints that disrupted new development. The on-premises technology wasn't evolving as fast as it could, with SupportPoint caught in a loop of incremental development and bug fixes that customers found costly to deploy. Panviva needed to create an innovative product roadmap that leveraged future-proof technologies to enable rapid development and integrations in a SaaS delivery model. The primary challenge with its legacy software was the complexity around re-developing the software for genuine cloud compatibility and deployment, while also designing for scalability and multifaceted integration.

About Customer

Panviva is the world's leading provider of Business Process Guidance software. More than 100,000 global users in banking, health insurance, telecommunications, utilities, manufacturing, and government use Panviva's software solution, SupportPoint, to navigate users step-by-step, in real-time, through even the most complicated business processes. Unlike other solutions on the market, SupportPoint's guidance is role-specific and context aware so the system only provides information that is relevant to the user and their role. Like a GPS, it knows exactly what they are doing and where they are in a process, responding with fast, accurate and actionable instructions to achieve the process goal. SupportPoint is viewed as a 'must have', critical application for its ability to lower costs, drive productivity, eliminate errors and improve the customer and employee experience.

Solution

Panviva partnered with MuleSoft to modernize and enhance SupportPoint without diminishing the strength or value of its successful technology. On the foundation of Anypoint Platform, which became part of SupportPoint's middleware, SupportPoint gained a modernized architecture designed for today and tomorrow's integration, flexibility and scalability standards, while maintaining full compatibility with legacy code and features. That existing legacy code became a module that Anypoint Platform could integrate and use as a launch point for larger-scale external integrations. With architecture and integration partner Sixtree, Panviva also modularized SupportPoint so that key application components could be independently scaled and modified. The Anypoint Platform is integral to SupportPoint Cloud. The new API platform allowed Panviva to confidently and successfully market SupportPoint to both prospects and partners on the basis of exceptional interoperability and rapid development using advanced built-in tools.

Impact #1	SupportPoint gained a modernized architecture designed for today and tomorrow's integration, flexibility and scalability standards.
Impact #2	SupportPoint maintained full compatibility with legacy code and features.
Impact #3	Key application components could be independently scaled and modified.

Impact #1

SupportPoint gained a modernized architecture designed for today and tomorrow's integration, flexibility and scalability standards.

Impact #2

SupportPoint maintained full compatibility with legacy code and features.

Impact #3

Key application components could be independently scaled and modified.

Benefit #1	Accomplished a 5 year project in just 1 year
Benefit #2	Increased sales and larger global presence

Benefit #1

Accomplished a 5 year project in just 1 year

Benefit #2

Increased sales and larger global presence

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Overview

Panviva's Transformation with MuleSoft's Anypoint Platform

Operational Impact

Quantitative Benefit