Mulesoft Case Studies Platform for speed, innovation & growth

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	Platform for speed, innovation & growth Mulesoft

Platform for speed, innovation & growth

Mulesoft

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Sales & Marketing Business Operation
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Splunk, a rapidly growing enterprise software company, was facing challenges in maintaining its pace of growth post-IPO. The company was using cloud technologies such as Salesforce for sales, NetSuite for finance, and other custom applications, including one for fulfillment. However, they were using a data extraction, transformation and loading tool (ETL) to manage the data flows between their systems and for an order fulfillment process across their sales, finance and fulfillment teams. This ETL tool was a black box, which made it challenging for Splunk's developers and IT team to quickly drive and support innovation. Moreover, the ETL tool proved to be incompatible with the company's fast-moving processes and goal to be a 100% cloud platform, as the tool required an on-premises agent. The system also ran in 15-minute cycles rather than in real time, limiting the speed of order processing. Read More
About Customer	Splunk is an enterprise software company that makes machine data accessible, usable and valuable to everyone. The company is headquartered in San Francisco, California and operates in the technology industry. Splunk has seen one of the fastest growth rates among technology companies. To support this continued growth at scale, the company needed a technology platform for agility – a platform that allows them to go fast while minimizing risk. The company's website is www.splunk.com. Read More
Solution	Splunk found the integration partner they needed in MuleSoft's Anypoint Platform. It was the ideal solution for their specific immediate integration needs, but most importantly, their platform for the future. Anypoint Platform offered a built-in IDE, hosted web services and service orchestration that was 100% cloud based. In addition to a connector software development kit (SDK) for custom connector building, the MuleSoft platform offered seamless synchronization with 120 out-of-the-box connectors, including Salesforce and NetSuite. MuleSoft also provided dedicated hosting, developer support, and integrated technologies that they could seamlessly build on. Within 20 days of launching Anypoint Platform, Splunk achieved a streamlined quote to cash flow, in which license key generation was automated seamlessly. They were able to expedite the fulfillment portion of their Quote to Cash cycle to faster serve their clients, complete processing of their numerous orders by year's end and increase overall operational efficiencies. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Sales & Marketing

Business Operation

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Splunk, a rapidly growing enterprise software company, was facing challenges in maintaining its pace of growth post-IPO. The company was using cloud technologies such as Salesforce for sales, NetSuite for finance, and other custom applications, including one for fulfillment. However, they were using a data extraction, transformation and loading tool (ETL) to manage the data flows between their systems and for an order fulfillment process across their sales, finance and fulfillment teams. This ETL tool was a black box, which made it challenging for Splunk's developers and IT team to quickly drive and support innovation. Moreover, the ETL tool proved to be incompatible with the company's fast-moving processes and goal to be a 100% cloud platform, as the tool required an on-premises agent. The system also ran in 15-minute cycles rather than in real time, limiting the speed of order processing.

About Customer

Splunk is an enterprise software company that makes machine data accessible, usable and valuable to everyone. The company is headquartered in San Francisco, California and operates in the technology industry. Splunk has seen one of the fastest growth rates among technology companies. To support this continued growth at scale, the company needed a technology platform for agility – a platform that allows them to go fast while minimizing risk. The company's website is www.splunk.com.

Solution

Splunk found the integration partner they needed in MuleSoft's Anypoint Platform. It was the ideal solution for their specific immediate integration needs, but most importantly, their platform for the future. Anypoint Platform offered a built-in IDE, hosted web services and service orchestration that was 100% cloud based. In addition to a connector software development kit (SDK) for custom connector building, the MuleSoft platform offered seamless synchronization with 120 out-of-the-box connectors, including Salesforce and NetSuite. MuleSoft also provided dedicated hosting, developer support, and integrated technologies that they could seamlessly build on. Within 20 days of launching Anypoint Platform, Splunk achieved a streamlined quote to cash flow, in which license key generation was automated seamlessly. They were able to expedite the fulfillment portion of their Quote to Cash cycle to faster serve their clients, complete processing of their numerous orders by year's end and increase overall operational efficiencies.

Impact #1	Seamless synchronization of Salesforce (Sales) and NetSuite (Finance) to streamline and expedite order fulfillment process
Impact #2	Initial phase of project implemented in only 20 days
Impact #3	15 minute cycles with previous ETL tool for integration reduced to seconds for real time order processing

Impact #1

Seamless synchronization of Salesforce (Sales) and NetSuite (Finance) to streamline and expedite order fulfillment process

Impact #2

Initial phase of project implemented in only 20 days

Impact #3

15 minute cycles with previous ETL tool for integration reduced to seconds for real time order processing

Benefit #1	Completed approximately 500 transactions within the first three months of implementation
Benefit #2	Reduced transaction-processing time from minutes to seconds

Benefit #1

Completed approximately 500 transactions within the first three months of implementation

Benefit #2

Reduced transaction-processing time from minutes to seconds

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Overview

Platform for speed, innovation & growth

Operational Impact

Quantitative Benefit