Oldcastle Precast Case Study

Oldcastle Precast, a leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States, faced a significant challenge due to its rapid growth through acquisitions. While these acquisitions expanded the company's reach and audience, they also led to a lack of systems consolidation, negatively impacting customer satisfaction. The company had been using manual, custom-coded point-to-point integration to connect CRM tools such as Salesforce and MS Dynamics AX and project management tools like Clarizen, Box, Piece Tracker, and GoFormz. However, this approach was not scalable or cost-effective. As Oldcastle continued to expand, the lack of a centralized, scalable, and repeatable integration solution made it increasingly challenging to integrate the acquired on-premises systems and data into the central cloud infrastructure. The company needed a hybrid integration platform to meet the full spectrum of their needs.

Oldcastle Precast is the leading manufacturer of precast concrete, polymer concrete, and plastic products in the United States. With more than 80 locations nationwide, their products are always close at hand. Oldcastle works with contractors and local building firms to deliver on their projects in a timely basis. The company’s goal is to provide a one-stop shop for building materials ranging from roofing and siding, all the way to asphalt and concrete. Specifically, their project management business unit works on client projects using their 1,200 local companies that are part of their network of operations to execute. Oldcastle distributes materials to the client location and a timely project delivery ensures maximum revenue and client satisfaction. In the past few years, Oldcastle has grown largely through acquisitions of various materials, distribution, and project management firms. While the acquisition activity expanded their reach and audience, it also led to a lack of systems consolidation that negatively impacted customer satisfaction. To increase the quality of customer service and ensure their place as the leading manufacturer for the next 10 years, Oldcastle had to standardize on technology across the company to streamline operations and set the company up for future success.