Mulesoft Case Studies The Journey to a Connected Government

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	The Journey to a Connected Government Mulesoft

The Journey to a Connected Government

Mulesoft

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation Human Resources
Use Cases	Public Transportation Management Public Warning & Emergency Response Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	In 2009, the Affordable Care Act was passed, and Colorado chose to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage. To ensure their citizens had access to these expanded health care benefits as soon as they came into effect on October 1, 2013, the State of Colorado had 6 months to build the new integrated system required to process applications online. The expectations of today's citizens have evolved significantly over the last 10-15 years. They now live in a 24/7 world, where they expect all of the services they consume to be readily available, easy to find and easy to use. The State of Colorado needed to deploy a system that met their citizens' ever growing expectations, while still meeting their tight implementation timeframe. Read More
About Customer	The State of Colorado is a government entity that provides services to over 5 million citizens. It is headquartered in Denver, Colorado and operates in the public sector. The state government is responsible for a wide range of services, including healthcare, education, transportation, and public safety. In 2009, when the Affordable Care Act was passed, Colorado elected to be one of 17 states to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage, which led to a significant increase in applications for these services. The state government needed to ensure that they could efficiently process these applications and provide timely services to their citizens. Read More
Solution	Colorado transitioned the citizen benefits management system, Colorado PEAK, onto Salesforce.com's Force platform, where citizens were able to apply online for public assistance benefits. State of Colorado decided to extend PEAK and use it as the platform for determining real-time Medicaid eligibility, since this would allow them to meet their tight deadline and provide the customer experience expected by their citizens. Delivering a seamless experience for citizens required integrating PEAK with a number of systems including systems owned by the Social Security Administration and the federal government, as well as several internal state systems. To solve this problem they knew they needed a robust, hybrid integration platform that could bridge cloud and on-premises systems in a scalable and secure environment. MuleSoft's Anypoint Platform was chosen as the integration backbone to enable communication with other critical systems. Using the Salesforce connector, developers easily connected PEAK with the other key systems required to support the Medicaid application and determination process. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Human Resources

Use Cases

Public Transportation Management

Public Warning & Emergency Response

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

In 2009, the Affordable Care Act was passed, and Colorado chose to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage. To ensure their citizens had access to these expanded health care benefits as soon as they came into effect on October 1, 2013, the State of Colorado had 6 months to build the new integrated system required to process applications online. The expectations of today's citizens have evolved significantly over the last 10-15 years. They now live in a 24/7 world, where they expect all of the services they consume to be readily available, easy to find and easy to use. The State of Colorado needed to deploy a system that met their citizens' ever growing expectations, while still meeting their tight implementation timeframe.

About Customer

The State of Colorado is a government entity that provides services to over 5 million citizens. It is headquartered in Denver, Colorado and operates in the public sector. The state government is responsible for a wide range of services, including healthcare, education, transportation, and public safety. In 2009, when the Affordable Care Act was passed, Colorado elected to be one of 17 states to create their own health insurance marketplace instead of using the systems provided by the Federal government. They also expanded Medicaid coverage, which led to a significant increase in applications for these services. The state government needed to ensure that they could efficiently process these applications and provide timely services to their citizens.

Solution

Colorado transitioned the citizen benefits management system, Colorado PEAK, onto Salesforce.com's Force platform, where citizens were able to apply online for public assistance benefits. State of Colorado decided to extend PEAK and use it as the platform for determining real-time Medicaid eligibility, since this would allow them to meet their tight deadline and provide the customer experience expected by their citizens. Delivering a seamless experience for citizens required integrating PEAK with a number of systems including systems owned by the Social Security Administration and the federal government, as well as several internal state systems. To solve this problem they knew they needed a robust, hybrid integration platform that could bridge cloud and on-premises systems in a scalable and secure environment. MuleSoft's Anypoint Platform was chosen as the integration backbone to enable communication with other critical systems. Using the Salesforce connector, developers easily connected PEAK with the other key systems required to support the Medicaid application and determination process.

Impact #1	Delivered on-time on promise of a more responsive and engaged government
Impact #2	Determined Medicaid eligibility in real-time for a nation-leading 70% of applications
Impact #3	Doubled monthly application processing from 30,000 to 60,000 without increasing staff

Impact #1

Delivered on-time on promise of a more responsive and engaged government

Impact #2

Determined Medicaid eligibility in real-time for a nation-leading 70% of applications

Impact #3

Doubled monthly application processing from 30,000 to 60,000 without increasing staff

Benefit #1	Processed more than 277,000 applications by the system, enabling Colorado citizens to receive health care benefits during the first 6 months of health care reform
Benefit #2	Saved an estimated $5 million in employee time

Benefit #1

Processed more than 277,000 applications by the system, enabling Colorado citizens to receive health care benefits during the first 6 months of health care reform

Benefit #2

Saved an estimated $5 million in employee time

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Overview

The Journey to a Connected Government

Operational Impact

Quantitative Benefit