Mulesoft Case Studies National Postal Service

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	National Postal Service Mulesoft

National Postal Service

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Business Operation
Services	Software Design & Engineering Services
Challenge	The national postal service was facing a significant decline in traditional mail volume due to the rise of electronic delivery. They needed to evolve their business model to stay relevant in the digital age. They saw potential in APIs to monetize their valuable demographics data and offer new business services. However, their initial attempts to develop APIs were slow and lacked the necessary tracking and management features. They needed a solution that offered advanced design capabilities, easy integration with backend services, and scalability to support a growing number of consumers. Read More
About Customer	The customer is a national postal service with a rich, 170-year history of delivering mail. They are part of a larger business conglomerate and are state-owned. The postal service has over 5,000 employees and generates an annual revenue of $121 million. However, they have been struggling with a decline in traditional mail volume, with a drop of more than 30% in letter volume over the last seven years. This has led to a reduction in mail carriage from six days a week to three. They are now looking to innovate and evolve their business model to stay relevant in the digital age. Read More
Solution	The national postal service turned to MuleSoft's Anypoint Platform for APIs to address their challenges. The platform offered advanced design capabilities in a design-first environment using RESTful API Modeling Language (RAML), making it easy to design APIs that were easy to understand and use. The platform also offered easy integration with any backend service, allowing the postal service to quickly move their designed APIs to production. MuleSoft also provided a depth of local support and services teams, making it a trusted partner for the postal service. With this solution, the postal service was able to develop APIs that drove customer engagement, transformed data into profit, and forged new partnerships. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Business Operation

Services

Software Design & Engineering Services

Challenge

The national postal service was facing a significant decline in traditional mail volume due to the rise of electronic delivery. They needed to evolve their business model to stay relevant in the digital age. They saw potential in APIs to monetize their valuable demographics data and offer new business services. However, their initial attempts to develop APIs were slow and lacked the necessary tracking and management features. They needed a solution that offered advanced design capabilities, easy integration with backend services, and scalability to support a growing number of consumers.

About Customer

The customer is a national postal service with a rich, 170-year history of delivering mail. They are part of a larger business conglomerate and are state-owned. The postal service has over 5,000 employees and generates an annual revenue of $121 million. However, they have been struggling with a decline in traditional mail volume, with a drop of more than 30% in letter volume over the last seven years. This has led to a reduction in mail carriage from six days a week to three. They are now looking to innovate and evolve their business model to stay relevant in the digital age.

Solution

The national postal service turned to MuleSoft's Anypoint Platform for APIs to address their challenges. The platform offered advanced design capabilities in a design-first environment using RESTful API Modeling Language (RAML), making it easy to design APIs that were easy to understand and use. The platform also offered easy integration with any backend service, allowing the postal service to quickly move their designed APIs to production. MuleSoft also provided a depth of local support and services teams, making it a trusted partner for the postal service. With this solution, the postal service was able to develop APIs that drove customer engagement, transformed data into profit, and forged new partnerships.

Impact #1	APIs were delivered in weeks instead of months.
Impact #2	The postal service was able to centralize the management of all APIs in a single solution.
Impact #3	The solution provided a solid foundation for a strategic API initiative across business lines.

Impact #1

APIs were delivered in weeks instead of months.

Impact #2

The postal service was able to centralize the management of all APIs in a single solution.

Impact #3

The solution provided a solid foundation for a strategic API initiative across business lines.

Benefit #1	More than 30% drop in letter volume was addressed by the new business model.
Benefit #2	APIs were delivered in weeks instead of 6 months or 1 year with previous solutions.

Benefit #1

More than 30% drop in letter volume was addressed by the new business model.

Benefit #2

APIs were delivered in weeks instead of 6 months or 1 year with previous solutions.

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Overview

National Postal Service

Operational Impact

Quantitative Benefit