Mulesoft Case Studies Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences

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	Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences Mulesoft

Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences

Mulesoft

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Services	System Integration
Challenge	Wells Fargo, one of the largest banks in the world, was on a digital transformation journey to deliver a unified customer experience (CX) at the accelerated speed that their customers expect. The bank aimed to unify customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. However, the challenge was to seamlessly integrate services from all partners and applications into the Wells Fargo experience and consistently render them on any channel. Read More
About Customer	Wells Fargo is one of the largest banks in the world, employing roughly 273,000 team members and serving over 70 million customers across 8,500 locations and 13,000 ATMs. The bank is on a digital transformation journey to deliver a unified customer experience (CX), at the accelerated speed that their customers expect. As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers. Read More
Solution	Wells Fargo built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers. This platform was foundational to One Wells Fargo, the bank's transformation program aimed at unifying customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. Through API-led connectivity, services from all partners and applications are seamlessly integrated into the Wells Fargo experience and consistently rendered on any channel. Wells Fargo's application network is the backbone to their digital platform, enabling reuse of the same API across multiple channels. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Services

System Integration

Challenge

Wells Fargo, one of the largest banks in the world, was on a digital transformation journey to deliver a unified customer experience (CX) at the accelerated speed that their customers expect. The bank aimed to unify customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. However, the challenge was to seamlessly integrate services from all partners and applications into the Wells Fargo experience and consistently render them on any channel.

About Customer

Wells Fargo is one of the largest banks in the world, employing roughly 273,000 team members and serving over 70 million customers across 8,500 locations and 13,000 ATMs. The bank is on a digital transformation journey to deliver a unified customer experience (CX), at the accelerated speed that their customers expect. As part of this journey, they built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers.

Solution

Wells Fargo built Wells Fargo Gateway, a Banking-as-a-Service (BaaS) platform that provides key services - such as account servicing, payments, and foreign exchange - through exposing APIs to Wells Fargo's partners and developers. This platform was foundational to One Wells Fargo, the bank's transformation program aimed at unifying customers' experience around any interactions with the bank - whether it is over phone, web, or mobile. Through API-led connectivity, services from all partners and applications are seamlessly integrated into the Wells Fargo experience and consistently rendered on any channel. Wells Fargo's application network is the backbone to their digital platform, enabling reuse of the same API across multiple channels.

Impact #1	The reuse of the same API across multiple channels allows more rapid project delivery.
Impact #2	The speed of IT project delivery increased from months to just weeks.
Impact #3	Wells Fargo became more responsive to its customers' needs.

Impact #1

The reuse of the same API across multiple channels allows more rapid project delivery.

Impact #2

The speed of IT project delivery increased from months to just weeks.

Impact #3

Wells Fargo became more responsive to its customers' needs.

Benefit #1	Increased the speed of IT project delivery from months to just weeks.

Benefit #1

Increased the speed of IT project delivery from months to just weeks.

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Overview

Wells Fargo builds a Banking-as-a-Service platform for a seamless customer experiences

Operational Impact

Quantitative Benefit