Mulesoft Case Studies UCSF Medical Center develops CareWeb

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	UCSF Medical Center develops CareWeb Mulesoft

UCSF Medical Center develops CareWeb

Mulesoft

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Logistics & Transportation Quality Assurance
Use Cases	Remote Collaboration Remote Asset Management
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	UCSF Medical Center, one of the nation's leading academic medical centers, was previously using a homegrown paging system for communication among its 8,000 staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive. Read More
About Customer	UCSF Medical Center is among the nation's leading academic medical centers, with more than 750,000 patient visits and 40,000 admissions each year. The center is located in San Francisco, CA and operates in the healthcare industry. The center has a large staff of 8,000 members who support patient care. The center was previously using a homegrown paging system for communication among its staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive. Read More
Solution	UCSF Medical Center developed CareWeb Messenger, a next generation messaging platform, which securely integrates patient information across key systems. The platform was built using Salesforce and MuleSoft. Salesforce provided a single view of the communications about the patient and test results, and enabled communication between patients and their attending doctors and nurses. MuleSoft's Anypoint Platform was used to connect the Epic EMR to non-clinical systems and to integrate data from a number of different systems, both on-premises and in the cloud. CareWeb Messenger now works as a paging system for UCSF Medical Center staff across web and mobile platforms. It tags all messages to the sender, recipient and patient and stores this information, both text and images, under the patient account. Multiple threading and indexing of messages enables the care team to see, in one place, all messages that have been exchanged. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Logistics & Transportation

Quality Assurance

Use Cases

Remote Collaboration

Remote Asset Management

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

UCSF Medical Center, one of the nation's leading academic medical centers, was previously using a homegrown paging system for communication among its 8,000 staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.

About Customer

UCSF Medical Center is among the nation's leading academic medical centers, with more than 750,000 patient visits and 40,000 admissions each year. The center is located in San Francisco, CA and operates in the healthcare industry. The center has a large staff of 8,000 members who support patient care. The center was previously using a homegrown paging system for communication among its staff members. The system was robust, but it had its drawbacks. Communication was one-way and text-based, requiring doctors to call back for additional information, slowing the flow of information and response to patients. It was difficult to coordinate across care teams as messages were not saved for future reference. Finally, team members had to carry a pager around with them in addition to their mobile devices, which was cumbersome and expensive.

Solution

UCSF Medical Center developed CareWeb Messenger, a next generation messaging platform, which securely integrates patient information across key systems. The platform was built using Salesforce and MuleSoft. Salesforce provided a single view of the communications about the patient and test results, and enabled communication between patients and their attending doctors and nurses. MuleSoft's Anypoint Platform was used to connect the Epic EMR to non-clinical systems and to integrate data from a number of different systems, both on-premises and in the cloud. CareWeb Messenger now works as a paging system for UCSF Medical Center staff across web and mobile platforms. It tags all messages to the sender, recipient and patient and stores this information, both text and images, under the patient account. Multiple threading and indexing of messages enables the care team to see, in one place, all messages that have been exchanged.

Impact #1	Drastically improved and increased communication among 300 UCSF’S Medical Center staff to over 3,000 messages per month
Impact #2	Care teams benefited from a single view of the patient by using MuleSoft to connect UCSF’S Medical Center Epic EMR, Salesforce, mobile and communications platform in a short amount of time
Impact #3	Salesforce enabled HIPAA compliance with tighter management of patient data

Impact #1

Drastically improved and increased communication among 300 UCSF’S Medical Center staff to over 3,000 messages per month

Impact #2

Care teams benefited from a single view of the patient by using MuleSoft to connect UCSF’S Medical Center Epic EMR, Salesforce, mobile and communications platform in a short amount of time

Impact #3

Salesforce enabled HIPAA compliance with tighter management of patient data

Benefit #1	Increased communication among staff to over 3,000 messages per month

Benefit #1

Increased communication among staff to over 3,000 messages per month

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Overview

UCSF Medical Center develops CareWeb

Operational Impact

Quantitative Benefit