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Revolutionizing Pediatric Care Globally: A Case Study on Boston Children’s Hospital and IBM's OPENPediatrics - IBM Industrial IoT Case Study
Revolutionizing Pediatric Care Globally: A Case Study on Boston Children’s Hospital and IBM's OPENPediatrics
IBM
Boston Children’s Hospital, a leading pediatric and adolescent healthcare center, identified a significant challenge in the global healthcare sector. The traditional teaching hospital apprenticeship model was failing to adapt to an increasingly interconnected world, leading to a bottleneck of expert knowledge within the walls of institutions. This created disparities in access to medical education, particularly in pediatric critical care. Countries like China, India, Brazil, and the United States have more than 150 medical schools each, while 36 countries have none. Of these, 26 are within sub-Saharan Africa, areas with some of the highest disease burdens and infant mortality rates. The lack of access to expert knowledge and training in these regions was a critical issue. Dr. Jeffrey Burns and Dr. Traci Wolbrink of Boston Children’s Hospital, both experts in pediatric critical care, research innovation, and medical learning techniques, sought a solution using Internet and social networking technology to share knowledge instantly around the world.
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Brazil’s REDE-LAB Identifies Illicit Assets with IBM Watson Explorer - IBM Industrial IoT Case Study
Brazil’s REDE-LAB Identifies Illicit Assets with IBM Watson Explorer
IBM
Brazil’s Ministry of Justice, specifically the Department of Assets Recovery and International Legal Cooperation, was tasked with the challenge of identifying and investigating the illicit proceeds of criminal activities such as corruption, organized crime, drug trafficking, and money laundering. The department created the Technology Laboratory Against Money Laundering (LAB-LD) to support complex investigations into corruption and money laundering. As of 2014, there are 43 laboratories across Brazil, which make up the Federal Laboratory Network Against Money Laundering (REDE-LAB). These laboratories analyze a vast amount of data to uncover and freeze illicit assets. However, the process of analyzing the data was complex and time-consuming, often taking months and thousands of person-hours. The challenge was further compounded by the fact that 60 percent of the data came from structured sources such as databases and spreadsheets, and the remaining 40 percent from unstructured sources, such as social media and email.
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Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société Générale - IBM Industrial IoT Case Study
Reducing Risk and Strengthening Customer Satisfaction with Advanced Fraud Protection at BRD-Groupe Société Générale
IBM
BRD-Groupe Société Générale (BRD), the second largest bank in Romania, identified the need to enhance security protections at the customer endpoint, which was considered the weak link in banking security. Despite not having experienced fraud losses through its online banking channel, the bank's Chief Information Security Officer, Mihai Andries, and his team believed it was crucial to proactively address this increasingly vulnerable area. The bank recognized that the client endpoint was more susceptible to attacks than the bank’s infrastructure due to significant browser and operating system vulnerabilities that could be exploited by criminals to intercept traffic, inject fake pages, and steal credentials. The bank sought an efficient solution that could rapidly detect malware and phishing attacks, and remove any infections.
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Brett Landscaping & Building Products Leverages IoT for Smarter Decision-Making - IBM Industrial IoT Case Study
Brett Landscaping & Building Products Leverages IoT for Smarter Decision-Making
IBM
Brett Landscaping & Building Products, a significant sector of the Brett group, one of the largest independent construction and building materials groups in the UK, was facing a challenge in understanding their own profitability due to a complex revenue and cost structure. The company was forced to perform arduous spreadsheet work to gain true visibility of expenditure. The complexity of cost drivers in the construction industry made it extremely difficult for Brett to gain a clear view of its financial situation. The company was maintaining a huge and increasingly unwieldy set of spreadsheets to manage revenue analysis and costs including rebates and haulage. At 186 million records, their spreadsheet environment was unsustainable and prevented them from gaining a true understanding of the relative profitability of different activities.
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Bridgevine Boosts Conversions by 300% with Automated SMS Program - IBM Industrial IoT Case Study
Bridgevine Boosts Conversions by 300% with Automated SMS Program
IBM
Bridgevine, a company that powers customer acquisition solutions through its next-generation technology platform, was facing a significant challenge. The company was struggling with prospective customers not following through with conversions, specifically, calling into the call center to schedule an installation appointment. This was a significant issue as it was affecting the company's ability to acquire new customers, build brand loyalty, and unlock new revenue streams. The company's marketing team, which markets to an entirely B2C audience, was in need of a more effective way to ensure that these prospective customers followed through on scheduling an appointment.
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Broadcom: Enhancing Sales Performance with Real-Time Compensation Insight - IBM Industrial IoT Case Study
Broadcom: Enhancing Sales Performance with Real-Time Compensation Insight
IBM
Broadcom, a global leader in semiconductor solutions, faced a significant challenge in managing its sales compensation. The company's compensation plans were becoming increasingly complex, and the lack of real-time visibility into compensation was causing dissatisfaction among its highly skilled sales team. The salespeople, most of whom are qualified engineers, were unable to monitor their performance and predict their compensation, which was affecting their motivation and productivity. The company's compensation reporting processes were manual, labor-intensive, and could only produce reports once per quarter. This lack of timely insight into compensation was affecting the sales team's performance and the company's ability to motivate them effectively. Furthermore, Broadcom needed to make compensation more transparent without significantly increasing the headcount in the compensation team.
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Personalised Learning Pathways: A Case Study of Brockenhurst College - IBM Industrial IoT Case Study
Personalised Learning Pathways: A Case Study of Brockenhurst College
IBM
Brockenhurst College, a high-achieving academic institution in England, was seeking ways to gain deeper insights into student needs and learning styles. The goal was to use this information to shape a more immersive and personalised educational experience, from application to graduation. The college was also looking for ways to improve student recruitment and retention, and increase its reputation. The challenge was to find a solution that would allow the college to understand each student’s unique style of learning and interests, and continually adapt learning pathways to meet these needs. The college also wanted to improve the way it markets itself to prospective learners and ensure that its educational offerings meet both local learner and employer needs.
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High-Speed Transfers and Automation: BT Sport's New Production Hub - IBM Industrial IoT Case Study
High-Speed Transfers and Automation: BT Sport's New Production Hub
IBM
BT Sport, a collection of sports channels offered by the BT Group in the UK, needed a high-speed file transfer solution to support ad hoc ingest and distribution as well as power automated data replication to an offsite data recovery center. The vision of BT Sport could only be realized with a new, state of the art broadcast facility. Timeline Television, BT Sport's technical partner, had less than six months to build out the broadcast centre from an empty shell into a 24 hour-a-day operation, including the simultaneous roll-out of a fully automated disaster recovery system. They quickly identified the need for a robust, high-speed transfer platform from a trusted vendor, to power the intense file-based production workflows and meet the project’s aggressive timescale. The platform needed to support secure high-speed transfer at multi-gigabit speeds, allow fully automated end-to-end workflows including ad hoc content ingest, review, approval and distribution, and offer reliable, secure data replication of petabytes of media from BT Sport’s main site in London’s iCITY to the disaster recovery and continuity facilities located at the iconic BT Tower.
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Accelerating Facilities Maintenance with IoT: A Case Study on BTC - IBM Industrial IoT Case Study
Accelerating Facilities Maintenance with IoT: A Case Study on BTC
IBM
BTC, a leading property management and development company in Slovenia, faced the challenge of managing some of the largest commercial and office buildings in central Europe. The company needed to demonstrate its efficiency to clients, find ways to reduce costs, and increase service levels. The lack of real-time, central view of what was happening across all the buildings and assets they managed was a significant issue. The company also lacked visibility of the work done by technicians until they returned to the office and typed up their reports. This delay in information flow hampered the company's ability to respond immediately when something went wrong in the facilities they managed.
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Buffalo David Bitton: Leveraging IoT for Improved Business Planning and Performance - IBM Industrial IoT Case Study
Buffalo David Bitton: Leveraging IoT for Improved Business Planning and Performance
IBM
Buffalo David Bitton, a leading fashion brand, was facing challenges in analyzing, planning, and forecasting demand and inventory for its wholesale, online, and in-store channels. The company's sales channels were run on different software systems, and its financial data was managed in another system. This disparity made reporting a laborious process, hindering the company's ability to make timely decisions. The company needed a solution that would provide a holistic view of sales trends across all channels, ensuring the right products were always available to appeal to each customer. The existing systems, while efficient for day-to-day operations, had limited reporting capabilities, making it difficult to gain an overall view of the business or to analyze data in detail.
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Busan Bank: Enhancing Customer Experience and Efficiency with Mobile Solutions - IBM Industrial IoT Case Study
Busan Bank: Enhancing Customer Experience and Efficiency with Mobile Solutions
IBM
Busan Bank, a retail banking service provider in South Korea, faced a significant challenge in providing efficient and effective services to its out-of-branch customers. The bank's salespeople, when operating in the field, had to carry all necessary forms and information they anticipated they would need. However, if a customer asked an unexpected question, the salesperson had to return to the office to find the answer. Similarly, completed forms also had to be brought back to the branch for processing. This process was not only time-consuming but also left customers with a negative impression due to the delay in service and lack of immediate answers.
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Cabify: Scaling Rapid Growth with IBM Cloudant DBaaS Platform - IBM Industrial IoT Case Study
Cabify: Scaling Rapid Growth with IBM Cloudant DBaaS Platform
IBM
Cabify, a Spain-based startup offering chauffeured car transport services, was experiencing rapid data growth as it expanded globally. The company's databases, which stored critical information on vehicle locations, routes, drivers, pricing, and payments, needed to be accessible in real time. Initially, Cabify ran its database services internally using Apache CouchDB. However, as the company grew, managing databases became a time-consuming task that distracted from its core business activities. The company was also grappling with the challenge of balancing the number of servers it could run and the staff time required to maintain them. The increasing difficulty in maintaining in-house databases led Cabify to seek a solution that would reduce operational costs, free up time for core activities, and provide a scalable data services platform to support its ambitious growth plans.
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Predictive Analytics Boosts Customer Satisfaction and Reduces Churn for Cablevisión - IBM Industrial IoT Case Study
Predictive Analytics Boosts Customer Satisfaction and Reduces Churn for Cablevisión
IBM
Cablevisión, one of Argentina’s leading media and communications companies, was facing a challenge in boosting customer loyalty and minimizing churn. The company wanted to enhance service quality and customer satisfaction but lacked an effective method to identify dissatisfied customers and address their issues. Regular satisfaction surveys did not provide a comprehensive picture as many subscribers chose not to participate. Moreover, if customers did not report their problems to the helpdesk, the company often had no feedback from them at all. The company realized that it needed to diagnose and resolve connectivity problems early to retain customers. The challenge was to predict which internet subscribers were dissatisfied, regardless of whether they complained or not, by gathering data about network status from customers’ modems and comparing it with the results of satisfaction surveys.
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Transforming Financial Reporting: A Case Study on Canadian National Railway Company - IBM Industrial IoT Case Study
Transforming Financial Reporting: A Case Study on Canadian National Railway Company
IBM
Canadian National Railway Company (CN), a major economic player transporting over CAD250 billion worth of goods annually, faced a significant challenge in its financial reporting process. The company's accounting team was burdened with increasingly complex accounting standards and internal demands, making financial reporting labor-intensive. The team was responsible for generating a variety of reports, including quarterly and annual regulatory reports, internal monthly statements, and executive analysis. However, many of these processes were spreadsheet-based and had reached their limits. The team was spending more time on low-value activities such as data collection and performing repetitive tasks, which was inefficient and took away from more value-added tasks like analysis.
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Digitizing Patient Records: A Leap in Cancer Treatment and Research - IBM Industrial IoT Case Study
Digitizing Patient Records: A Leap in Cancer Treatment and Research
IBM
The cancer treatment and research center was facing a significant challenge in managing and accessing its vast volumes of patient data, which were primarily in paper format. The institution's unique approach to treating patients as a whole, rather than a series of isolated maladies, resulted in extensive patient medical records. The sheer volume of these paper records often made it difficult for clinicians and researchers to rapidly and reliably access the information they required. This situation was negatively impacting productivity and causing delays. Furthermore, the practice of 'checking out' medical records for research purposes often left clinical teams without immediate access to these records, especially in cases of unexpected patient visits. The center needed a more effective way to work with patient information that would enhance the delivery of prompt diagnosis and treatment, and accelerate the progress of vital research work.
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Boosting Business Efficiency with Rapid Information Integration: A Case Study on Canon Marketing Japan Inc. - IBM Industrial IoT Case Study
Boosting Business Efficiency with Rapid Information Integration: A Case Study on Canon Marketing Japan Inc.
IBM
Canon Marketing Japan Inc., a subsidiary of the Canon Group, was grappling with the challenge of improving employee productivity and satisfaction by enhancing response times for crucial information systems. The company's IT headquarters, responsible for managing and operating mission-critical business applications used daily by approximately 4,000 of the 18,000 employees across various Canon Group companies, was facing increasing wait times due to the concentration of large volumes of transactions. The company had created a mechanism to utilize mission-critical systems as data warehouses, but the processing of data extracted through SQL queries was time-consuming, especially for complex commands. The system load gradually increased from January to December, with the last three months of the year experiencing particularly severe deterioration in response times. Despite regular system upgrades, the response times during peak periods started to deteriorate sooner than expected due to data and transaction volumes far exceeding estimates.
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Cathay United Bank: Accelerating Loan Approvals with Mobile-Accessible System - IBM Industrial IoT Case Study
Cathay United Bank: Accelerating Loan Approvals with Mobile-Accessible System
IBM
Cathay United Bank (CUB), a subsidiary of Cathay Financial Holding Co., is a major player in Taiwan's banking sector, with a significant portion of its revenue coming from the consumer credit loan business. In 2013, the bank's total loan amount exceeded TWD1 trillion (USD32.25 billion), and its total assets reached nearly TWD2 trillion (USD64.51 billion). However, to maintain its competitive edge, CUB needed to expedite its loan approval and disbursement processes. The bank was facing challenges in responding efficiently to market dynamics and enhancing customer satisfaction. The existing system was not agile enough to meet the changing demands of the market and the expectations of the customers. The bank needed a solution that could streamline its loan origination and servicing processes, improve its response time, and increase its market agility.
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Cegid Enhances Sales Efficiency with Oracle and IBM - IBM Industrial IoT Case Study
Cegid Enhances Sales Efficiency with Oracle and IBM
IBM
Cegid, a leading management software solutions provider in France, was facing challenges in harmonizing its sales practices across different verticals and business units. The company was struggling with its existing CRM systems, which were not adequately aligned with its sales process and lacked sufficient multichannel capabilities. The lack of standardization and integrated reporting made it difficult to create accurate sales pipelines and forecasts, impacting Cegid’s ability to direct resources efficiently and profitably. The company aimed to create a new CRM and PRM solution that would enable it to harmonize sales practices across all verticals and business units, promote growth through better knowledge of clients and markets, develop a true multichannel approach to sales, and boost productivity through greater operational efficiency and process automation.
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Celerity Enhances Client Satisfaction and Business Efficiency with IBM Global Financing - IBM Industrial IoT Case Study
Celerity Enhances Client Satisfaction and Business Efficiency with IBM Global Financing
IBM
Celerity Limited, an IBM Premier Business Partner, specializes in delivering dynamic infrastructure and enterprise-class solutions to a wide range of clients, from medium to large enterprises across all industries, as well as public sector organizations. However, the company faced challenges in developing client relationships, speeding up contract negotiations, and avoiding implementation delays. The challenge was to find a way to reduce trading risks and manage working capital while ensuring client satisfaction. Additionally, the company needed to address the issue of stretched IT budgets and sensitive cash flow situations of their clients. The challenge was to make strategic investments more affordable and accessible for their clients, without letting temporary budget issues or cash flow be the inhibitor.
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Enhancing Financial Services with Faster Oracle Database Performance: A Case Study on Celero - IBM Industrial IoT Case Study
Enhancing Financial Services with Faster Oracle Database Performance: A Case Study on Celero
IBM
Celero, a leading provider of IT solutions for Canadian credit unions and financial institutions, faced a significant challenge in ensuring high performance and availability for their mission-critical systems without incurring excessive costs. The company's clients, operating in a fast-paced sector, had high expectations for Celero's services, which included hosting key banking systems and Oracle databases running on IBM Power Systems servers. Much of Celero's existing infrastructure was nearing its end-of-life, necessitating an upgrade to the latest-generation technology to guarantee the smooth running of key business systems and associated databases well into the future. The company needed to improve performance and increase scalability to continue delivering top-quality service to clients as their business grew.
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CEMEX S.A.B. de C.V.: Leveraging Social Business and Analytics for Employee Expertise Development - IBM Industrial IoT Case Study
CEMEX S.A.B. de C.V.: Leveraging Social Business and Analytics for Employee Expertise Development
IBM
CEMEX S.A.B. de C.V., a global leader in the manufacture and distribution of cement, ready-mix concrete, aggregates, and related building materials, recognized the potential of its high-profile social business platform as a tool for employee skill development. The company, which employs over 44,000 people in more than 50 countries, saw that its employees were using the platform to share and develop their expertise. However, the challenge was to structure and accelerate this organic collaboration and content creation to fully capitalize on the information-sharing that employees had already developed. The company needed a solution that could identify areas of expertise across the organization and analyze gaps in expertise to define personalized skill development plans.
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Benesse Corporation: Revolutionizing Education with IBM's Flexible iPad Rental Program - IBM Industrial IoT Case Study
Benesse Corporation: Revolutionizing Education with IBM's Flexible iPad Rental Program
IBM
Benesse Corporation, a company engaged in educational and lifestyle businesses, was seeking ways to uniquely use digital technology to differentiate its education services. The company aimed to develop a strategy that combined digital technology with conventional learning materials. To successfully launch this new education service in the market, Benesse Corporation needed a system to offer a flexible and affordable payment service to meet the members’ economical needs. The company was also faced with the challenge of making the new service accessible to members who did not own an iPad, a device necessary for the new learning style. The cost of purchasing a new iPad was seen as a potential obstacle for members.
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CenterGrid: Affordable Enterprise Data Protection for Mid-Market Clients - IBM Industrial IoT Case Study
CenterGrid: Affordable Enterprise Data Protection for Mid-Market Clients
IBM
CenterGrid, a full-stack IT hosting and support services provider, identified a gap in the market for mid-market firms seeking data protection solutions. These firms found themselves caught between public cloud backup services, which were limited in scope, scalability, and performance, and on-premises solutions that were costly and oversized. Mass market cloud backup solutions were too limited and did not scale cost-effectively to their needs. On the other hand, on-premises enterprise solutions for backup and recovery were often oversized for their requirements, requiring costly investments in both infrastructure and highly skilled specialist personnel. These mid-size organizations were storing increasing volumes of business-critical data but lacked the internal IT resources to properly manage backup, recovery, archive, and retention policies.
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Centre de Regulació Genòmica Enhances Genome Research with High-Speed File Transfer - IBM Industrial IoT Case Study
Centre de Regulació Genòmica Enhances Genome Research with High-Speed File Transfer
IBM
Centre de Regulació Genòmica (CRG), a renowned international biomedical research institute, was faced with the challenge of sharing large amounts of genome sequencing data quickly and cost-effectively with worldwide research institutions. The volume of data available for analysis was growing rapidly due to advancements in genetic sequencing technologies. CRG partnered with the European Bioinformatics Institute (EMBL-EBI) to improve the services of the European Genome-phenome Archive (EGA) to offer easier access for a global research audience. However, the EGA archive contained over two petabytes of data in a range of different formats, which posed a significant challenge. Research institutions required huge amounts of data very quickly, which may be distributed across multiple small files, a small number of very large files, or a mixture of the two. Traditional file transfer protocols were unable to deliver the required performance.
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China Merchants Bank Enhances Operational Efficiency with IBM IT Operations Analytics Software - IBM Industrial IoT Case Study
China Merchants Bank Enhances Operational Efficiency with IBM IT Operations Analytics Software
IBM
China Merchants Bank, under the leadership of Zhang Xiang, executive of open platforms, was facing a significant challenge due to the rapid changes in online and mobile requirements for banks. The competitive landscape necessitated the bank to increase new product development and enhance operations and maintenance agility. The traditional waterfall approach was proving increasingly inadaptable due to rapid transformations and growth in the bank's business. This led to more demands on IT infrastructure management. The bank needed to ensure stability and efficiency over the long term, while also being agile enough to launch applications fast, diagnose malfunctions in a timely and predictive way, and schedule apps based on wide variations in transaction volumes. To achieve these objectives, the bank had to conduct a performance capacity assessment, which required collecting huge amounts of historical data showing transaction volumes during normal and peak times, as well as growth trends.
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China Minsheng Banking Corp., Ltd. Enhances Service Continuity with IBM's Advanced Database Clustering Technology - IBM Industrial IoT Case Study
China Minsheng Banking Corp., Ltd. Enhances Service Continuity with IBM's Advanced Database Clustering Technology
IBM
China Minsheng Banking Corp., Ltd. (CMBC), one of China's leading retail banks, was faced with the challenge of meeting rising customer expectations for 24/7 banking services while keeping costs under control. In an increasingly 24/7 world, customers expect online and telephone banking services to be available whenever they need them. Banks that fail to provide seamless customer service risk losing market share to competitors. CMBC wanted to outperform its competitors by ensuring that its business-critical systems were online and available to customers at all times. Specifically, CMBC wanted to ensure non-stop availability of the mission-critical system it relies on to calculate the fees it charges for each transaction, as any delays or interruptions could have far-reaching consequences for customer satisfaction and the bank's reputation. The system supports billing and accumulation for CMBC's front-office operations, arrearage and inquiry statistics for the back office, and periodical and protocol billing for the entire bank, making 2.5 million calculations each day.
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Digital Transformation of China Steel Corp. through IoT - IBM Industrial IoT Case Study
Digital Transformation of China Steel Corp. through IoT
IBM
China Steel Corp. (CSC), Taiwan's largest steel company, faced a significant challenge in upgrading its IT environment. The company saw the generational shift as an opportunity to transform its corporate structure and better utilize its extensive historical data. However, the task was enormous, involving the rewriting of nearly 200 applications. The challenge was further complicated by the need to ensure that the transition from COBOL to Java did not disrupt the company's daily operations. The company needed a solution that would allow it to carry out real-time analytics, optimize pricing, better manage its supply chain, and increase revenue.
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Boosting Customer Loyalty and Revenue with IBM Marketing Cloud: A Case Study on 1-800-GOT-JUNK? - IBM Industrial IoT Case Study
Boosting Customer Loyalty and Revenue with IBM Marketing Cloud: A Case Study on 1-800-GOT-JUNK?
IBM
1-800-GOT-JUNK?, a full-service junk removal company, was facing a challenge in personalizing its communications to increase customer loyalty and revenue. The company's email program was primarily composed of batch and blast messages, lacking a strategic approach, segmentation, or customer experience consideration. The company aimed to transition to more automated, cross-channel programs that would convert first-time buyers into loyal customers and significantly drive revenue. The company also wanted to implement a customer loyalty program and a call center program to boost customer engagement.
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Streamlining Lease Accounting and Delivering Cost-Effective Technology at ADP - IBM Industrial IoT Case Study
Streamlining Lease Accounting and Delivering Cost-Effective Technology at ADP
IBM
Automatic Data Processing, Inc. (ADP), a global provider of business outsourcing and human capital management solutions, was faced with the challenge of equipping its workforce with the latest technology in a cost-efficient manner. The company considered leasing equipment as a viable option, but the management of thousands of contracts quickly and simply was a daunting task. The ever-shortening development cycles of IT equipment also posed a risk of turning capital expenditure into sunk costs. Additionally, ADP was seeking to improve its existing lease management approach by enhancing insight into costs, expiration dates, and maintenance. The company was also preparing for new, more complex Financial Accounting Standard Board (FASB) standards that would require all leases to be added to the balance sheet.
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Afrostream: High-speed Content Transfer with IBM Cloud - IBM Industrial IoT Case Study
Afrostream: High-speed Content Transfer with IBM Cloud
IBM
Afrostream, a subscription-based Video on Demand (VOD) platform, needed to efficiently and reliably transfer African and African American content from major film studios and content producers around the globe to the IBM SoftLayer® data center in San Jose. The company faced a logistical challenge due to its globally dispersed team and content providers. Afrostream's main office is located in California, the technical team is in Nantes, France, its IBM SoftLayer storage server is housed in IBM’s data center in San Jose, California, and Afrostream’s content providers and viewers are globally dispersed. Afrostream needed to ensure content could be reliably and efficiently moved across continents. This process was further complicated by the large volume and size of files that needed to be transferred, with digital files typically varying between 10 gigabytes to 1 terabyte each. Traditional transfer methods such as FTP were too slow and unreliable due to technical limitations, resulting in poor performance and susceptibility to network interruptions and latency over the WAN.
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