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Creating Value for Customers and Consumers Globally
Drive growth, accelerate the digitization of the business, and strengthen relationships with customers and consumers.
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Fast track for 5G transformation via Open Radio Access Networks
The 5G transformation and increasing device connectivity introduce new 5G radio frequency bands, antenna types, and varying physical radio unit packages. This leads to an increasing number of needed Radio Unit products. The global Network Equipment Provider wanted to ensure faster time-to-market and efficient software maintenance for the Radio Unit portfolio.
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How Modern Data Management Leads to Better Performance
With more than 200 production sites and over 1000 different product lines and machines, Wienerberger and Pipelife supply a wide range of products within the building materials and construction industry.These numerous production lines lead to many different machines and process control systems that house valuable production data. To centrally collect and provide this local data and ensure an optimized production process, an economical, industry-standard, and scalable solution was needed.
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Automotive Software Updates Fly Over-the-air for Next-gen Vehicles
A German manufacturer of commercial electric cars wanted to ensure that critical automotive software updates are delivered in a timely and secure manner by using over-the-air (OTA) repeats.It is extremely important that critical updates are delivered promptly, even when Wi-Fi is not available. As a large fleet of vehicles is often located in urban areas, a solution was needed to avoid overloading cellular networks.
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Digitally Transforming Paper-based Processes
The client is a major airline that provides services to millions of passengers and cooperates with numerous business partners. Their ground handling office processes over 10 000 invoices a month. The invoices are delivered by nearly 600 independent companies and contractors. Processing such an extensive number of varied documents is time-consuming and requires involving multiple people and teams. It also delays the analysis of the data and any actions that should be taken as a result, while rendering the entire process error-prone.The client wanted to explore the possibilities for optimizing this process.
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Optimizing Inventory, Identifying Assets Savings, and Growing Revenues
Speedy aim to provide its customers with excellent service through having the right assets available when and where they are required. This has led us to achieve a strong market position with outstanding brand advocacy. However, the challenge was to optimize our forecasting and inventory management while maximizing revenue. They needed to be able to hold minimal assets to reduce costs, while also maintaining service levels and ensuring that product availability was high.
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Peak and Decision Intelligence
There are two parts of service: generate leads for companies in the automotive industry by providing a way for people to book test drives, buy and sell cars, and request brochures, among other things. They could not predict which of our users were likely to change their vehicle, or even know who had changed their vehicle until after it had happened.
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Enabling Technology Led Business Growth
The customer struggled with implementing a technology-enabled business transformation strategy for agile operations. Some of the key challenges were:Absence of best practices for ITSM processesLack of end-to-end service monitoring capabilitiesNo service scalability measures and no continuous service availabilityNo continuous business support across different time zonesAbsence of a continuous improvement strategy across people, processes, and technologyImproper knowledge management and handover structureTotal Quality Management (TQM)Automation, Orchestration, and Self-healing
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Digital Experience Management for a Global Financial Services Firm
The customer was facing the perfect storm of challenges – secure business growth, protect margins, and align operations across countries to rapidly changing market needs.Business agility was critical to increasing operational efficiency. And while the need to ‘enable a better employee experience to enhance productivity,’ was evident, there was uncertainty about how to go about it.The performance of their existing hardware and applications along with the clunky collaboration environment were major hindrances to employee productivity and end-user experience. The business aimed at arresting the cost of managing the incidents, eventually reducing the number of incidents and condensing the false alarms.
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Rationalizing the Application Landscape
The client faced operational inefficiencies in a traditional corporate environment resulting in lower system responsiveness and greater overall time spent on maintenance tasks. Key business requirements were:An Oracle upgrade and seamless migration of existing applications to a new data center to boost efficiencies across the value chain.A model to leverage an offshore development team that could offer a high-value proposition to increase efficiency.
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Market Leader in Cyber Resilience Scales Next-Generation Cybersecurity Services
The cybersecurity company was unable to scale their classification services with their existing solution based on SQL Server. New websites emerge at astonishing rates – in order to deliver effective cybersecurity, they needed to use accurate and timely threat data and execute thousands of classifications per second across massive data sets.They recognized that they needed an entirely new backend to power their classification services in order to keep up with the ever-expanding internet.
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Optimizing Workflows for Faster Deliveries with Superfast MatrixScan
NACEX relies on technology to enhance the quality of service to its franchisees and customers.The company wanted to improve scan speeds and the type of information they could record for faster delivery and improved customer service. Superfast scanning was critical as NACEX’s last-mile drivers scanned over five million barcodes every month.They also needed to maintain proof of delivery records for each delivery. This included photographing the parcel and the recipient’s signature, or scanning it.
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India's Power Mogul Comes to Ramco for its IT Needs
This company aims at providing sustainable business solutions in the fields of Energy, Industry & Infrastructure and covers all the services related to power projects, from concept to commissioning.Apart from handling the design and construction of power plant equipment for all power generation utilities in India, it also provides total engineering solutions for power projects.They realized that they needed a system that could:Automate the entire Project Engineering Management cycle - right from proposal engineering to project handoverDrastically reduce manual processes and paper-based documentsProvide the capability to manage project operations efficientlyRe-use existing design packagesBe scalable and flexible
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The Power To Keep in Touch
They required a system to handle the Payroll processing of their employee base consisting of over 17,000 employees in India alone. That’s when Ramco stepped inHurdles that Needed to be OvercomeDisparate systems: They were dealing with various vendors for different processesComplex payroll: Handling the Payroll processing and Payroll policies of 17,000 employees was a tedious taskInefficiency: Unnecessary movement of employees, frequently between groups and businesses and different SPOCS across locationsNo centralization of data: Due to multiple circles handling employee data, no centralized form of data records was maintained
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Deliver Mission-Critical Communication for Emergency Services
The VTM Internet of Things (IoT) communication platform needed to be fast, secure, and reliable to meet the needs of the mission-critical industries it serves, including content streaming, water management, energy, and emergency services.To securely and reliably deliver end-to-end interconnection that accelerates machine-to-machine (M2M) data traffic to its customers, the company required low-latency connectivity, without going over the public internet.
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Leverages an Interconnection-first Approach
The BMC SaaS team had a requirement to migrate its growing global business to a more automated, digital IT service delivery and support desk model for its 700,000+ core SaaS subscribers and 1,200+ SaaS customers worldwide.To solve the requirement, the team needed to transform its service delivery systems and support methods into more innovative, “smart” digital IT platforms with greater interconnection to increase the performance, reliability, and security across its 14 global data centers.
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Accelerates and Innovates Payment Processes with Interconnection
Conductor changed over time and became a multidisciplinary and diversified company specializing in payment method solutions and processing. The company’s goal is to make the daily routine of users easier, working hard to continuously innovate its processes.Conductor first became an Equinix customer by migrating from its in-house operation to Equinix colocation environments in SP1 and SP2 São Paulo International Business Exchange™ (IBX®) data centers. Two years later, the company faced the challenge of raising its environment’s availability with a reduced staff.
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24-Hour Response to CARES Act Drives Business Continuity
OSV began looking into implementing Robotic Process Automation (RPA) to support customers within the Workday ecosystem in late 2018. The company wanted to utilize automation to increase efficiency and accuracy with predefined processes with the goal of providing more benefits to end-users.When looking at solutions, OSV not only investigated which platform would deliver the best technology but also which partner would be committed to providing expertise and support.
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Real Estate Digital Transformation
Client started its digital transformation journey and decided to get rid of its legacy systems and build a new robust and comprehensive solution. The initial phase of the transformation required competent consulting services, that is an understanding of the processes and flows, identification of key business goals, and highlighting of possible risks and constraints.During the discovery phase, the main finding was that the package solution did not cover a significant portion of the business and functional requirements due to differences in the real estate business processes within NYC vs across the US. Technical Challenges included:Poor data quality, duplicates, and unstructured data.The existing MLS did not have an API and supported only FTP.Some critical limitations and constraints of the managed package
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NLP for Business Decisions
The client, operating in the financial sector, is working with large collections of client meeting notes in order to search for certain information, then organize and consolidate it into easy-to-read interactive sets so it could be used for different business purposes.So, they needed to search, find, and process texts quickly, and obtain actual insights from the data across the notes, in order to understand their (potential) customers, and identify market trends and risks for further informed business decisions by tagging documents with labels.
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Building a Sustainable Data Practice
The client services department at Orange has a data science team that, until two years ago, was performing mostly ad-hoc analysis for the business and had limited ability to work on more complex machine learning-based projects. In order to scale out the team and expand their scope, they had to overcome several challenges:Tooling: Only those who knew the tool and its proprietary language could work with data, which limited the use of data to statisticians or data scientists. Even then, the data was difficult to access, making projects difficult to get off the ground.Hiring: The data team at Orange was struggling to hire talented data scientists fresh out of university and with lots of ambition as well as creative ideas (traits they were seeking to enliven their data science practice). Unfortunately, this was largely a function of the tooling challenge, as young data scientists were largely looking for jobs where they could work with open-source tools (such as Python or R).
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Developing an Elastic AI Strategy
Five years in, data warehouse costs were spiraling out of control, and performance was suffering as the amount of data grew. The company needed to find a solution that would allow anyone across the organization to work with large amounts of data while also ensuring optimized resource allocation.In 2019, Heetch chose Dataiku as their single platform for building data pipelines and processing raw data, paired with Looker for the seamless visualization and exploration of those flows.
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Automated Dashboards in Customer Analysis
The primary point of contact between OVH and its users is through its website, where customers can place an order and receive technical advice or support. But the business analysts responsible for disseminating data and insights to inform on the commercialization and optimization of the website were facing issues.The main problem was that the dashboard didn’t combine different data sources for a complete view, so it necessitated ad-hoc analysis, for which the analysts had little time. Additionally, ETL (extract, transform, load) for the dashboard presented concerns for the data architects around data and insights quality, as there was a lack of transparency around exactly what data was being transformed and how.
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Inventory System and Asset Tracking for a Contracting Company
With upwards of 5,000 asset items, including phones, computers, printers, power tools, and refrigerants, Capitol Boiler Works was challenged with how to decrease lost and stolen equipment. They needed an effective way to increase visibility and manage Inventory and Assets in an effort to hold employees responsible for missing equipment.
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Asset Tracking Software Helps Contracting Company
With hundreds of line items that range in sizes and gauges, RDMC has to manage of a lot of inventory buildup of extra supplies that are not used on jobs and keep track of the important assets that they use for future projects.The problems that they wanted to solve were the lack of asset and inventory controls for income generation and ability to control their job costs and re-allocated material for the next projects.
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Inventory System and Asset Tracking Solutions for a Communication Company
With a growing company, the biggest challenge facing AtLink was the need to enhance processes and procedures to more effectively manage Inventory and Assets. The company wanted a cost-effective way to accurately track equipment used for providing wireless internet. The ability to track unique and industry-specific equipment was crucial.
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Inventory System and Asset Tracking for a Distribution Company
As a rapidly growing company, the biggest challenge facing Midwest Distribution was the ability to accurately track the increasing number of assets, brought on by rapid growth and more employees.They have issues with people trading monitors and PCs and switching tablets throughout the day, and they had no way to track it.
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Safer Travel with Axis Network Cameras
Need to update its existing system of security cameras. SL wanted to maintain a high level of safety and security for passengers and staff, combat crimes such as theft, robbery, and vandalism, and have cameras that support its staff in daily operations and emergency response operations.SL also wanted to ensure that it had a good video surveillance system that was able to provide good image material to investigate accidents, perform better analyses for accident prevention, and better assist the police with images for criminal investigations.
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Falls and Dangerous Items No Longer Threaten Miners
Giant excavators cut the pieces of soil, layer by layer, and conveyor belts take the material away. The control cabin of the K10000/K74 mining machine is located very close to the excavator, so there is a risk that a potential explosion will directly endanger the operator’s life and health.Moving the controls to a backup location deep in the bowels and safety of the mining machine, and using a camera system provide the operator with the same view as from the original cabin. This nonstandard requirement was a challenge for the integrator. It had to invent a unique custom-made solution without compromising the mining machine’s functions or possibilities.
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Empowers End Users Across More Than 40 Unique Businesses
As a 40-business conglomerate, EBSCO faced a sprawling IT landscape with diverse technology needs across each business unit. Supporting legacy applications while expanding into cloud platforms created huge management and security challenges.Even the shortest lapse in application availability could cost hundreds of thousands of dollars in lost productivity. EBSCO needed a solution that would simplify app management across business units, and allow each team to choose the apps it wanted to use.
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