IBM
Case Studies
China Merchants Bank Enhances Operational Efficiency with IBM IT Operations Analytics Software
Overview
China Merchants Bank Enhances Operational Efficiency with IBM IT Operations Analytics SoftwareIBM |
Functional Applications - Computerized Maintenance Management Systems (CMMS) Platform as a Service (PaaS) - Application Development Platforms | |
Construction & Infrastructure Finance & Insurance | |
Maintenance Product Research & Development | |
Demand Planning & Forecasting Inventory Management | |
System Integration | |
Operational Impact
The deployment of IBM Operations Analytics Log Analysis software transformed the bank's IT operations from reactive to proactive. The software's early warning capabilities and log analysis functions improved the service quality provided by the bank's IT team. The bank was able to distinguish key events from the high volume of standard IT infrastructure-related events, which helped in closing the loop on IT operations and maintenance. The software integrated all business-related infrastructure information, which accelerated the process of diagnosing and analyzing problems and their root causes. In some cases, the bank was even able to predict issues before they emerged, thus enhancing operational and maintenance efficiency. | |
Quantitative Benefit
The IBM solution facilitated a 98 percent decrease in problem query cycle times. | |
The solution significantly reduced the mean time to recovery. | |
The bank was able to speed up troubleshooting processes. | |