WhereScape Case Studies Smart Meter Automation: Enhancing Customer Engagement at Jersey Electricity

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	Smart Meter Automation: Enhancing Customer Engagement at Jersey Electricity WhereScape

Smart Meter Automation: Enhancing Customer Engagement at Jersey Electricity

WhereScape

Technology Category	Functional Applications - Warehouse Management Systems (WMS) Sensors - Utility Meters
Applicable Industries	Electrical Grids Retail
Applicable Functions	Warehouse & Inventory Management
Use Cases	Picking, Sorting & Positioning Retail Store Automation
Challenge	Jersey Electricity, a vertically integrated power utility, is the sole supplier of electricity in Jersey, serving around 50,000 domestic and commercial customers. The utility was in the process of replacing traditional meters with smart meters that automatically transmit readings and interval data to 650 local data concentrators situated around the island, every three hours or on demand. The challenge was to automate the entire smart metering process, from data collection through to information publishing. The company wanted to provide its customers with accurate and timely information on energy usage from the new smart meters, thereby improving customer engagement. Read More
About Customer	Jersey Electricity is a vertically integrated power utility that deals in the importation, generation, transmission, and distribution of electricity. It is the sole supplier of electricity in Jersey, serving around 50,000 domestic and commercial customers. Its non-energy businesses include retail, building services, IT, environmental engineering, and property. The company was looking to replace traditional meters with smart meters and automate the entire smart metering process, from data collection to information publishing, to improve customer engagement. Read More
Customer Name	Jersey Electricity Read More
Solution	To address this challenge, Jersey Electricity built a new data warehouse. The utility company used WhereScape® RED, a data automation software, to bring together data from a variety of sources, store more than one billion readings annually, refresh the data on a daily basis, and publish the data to a customer portal and Jersey Electricity departments. The software also helped in fully documenting the process. This solution not only automated the smart metering process but also improved customer engagement by providing customers with accurate information on their energy usage. The new data warehouse was developed, documented, and released in just 22 days, thanks to the WhereScape automation software. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Sensors - Utility Meters

Applicable Industries

Electrical Grids

Retail

Applicable Functions

Warehouse & Inventory Management

Use Cases

Picking, Sorting & Positioning

Retail Store Automation

Challenge

Jersey Electricity, a vertically integrated power utility, is the sole supplier of electricity in Jersey, serving around 50,000 domestic and commercial customers. The utility was in the process of replacing traditional meters with smart meters that automatically transmit readings and interval data to 650 local data concentrators situated around the island, every three hours or on demand. The challenge was to automate the entire smart metering process, from data collection through to information publishing. The company wanted to provide its customers with accurate and timely information on energy usage from the new smart meters, thereby improving customer engagement.

About Customer

Jersey Electricity is a vertically integrated power utility that deals in the importation, generation, transmission, and distribution of electricity. It is the sole supplier of electricity in Jersey, serving around 50,000 domestic and commercial customers. Its non-energy businesses include retail, building services, IT, environmental engineering, and property. The company was looking to replace traditional meters with smart meters and automate the entire smart metering process, from data collection to information publishing, to improve customer engagement.

Customer Name

Jersey Electricity

Solution

To address this challenge, Jersey Electricity built a new data warehouse. The utility company used WhereScape® RED, a data automation software, to bring together data from a variety of sources, store more than one billion readings annually, refresh the data on a daily basis, and publish the data to a customer portal and Jersey Electricity departments. The software also helped in fully documenting the process. This solution not only automated the smart metering process but also improved customer engagement by providing customers with accurate information on their energy usage. The new data warehouse was developed, documented, and released in just 22 days, thanks to the WhereScape automation software.

Impact #1	The implementation of the new data warehouse and the automation of the smart metering process has significantly improved the operational efficiency of Jersey Electricity. The company is now able to provide its customers with accurate and timely information on their energy usage, resulting in much higher levels of customer engagement. The automation software has also helped in fully documenting the process, ensuring transparency and accountability. The ability to bring together data from a variety of sources and publish it to a customer portal and various departments within the company has improved data accessibility and usability, thereby enhancing decision-making processes.

Impact #1

The implementation of the new data warehouse and the automation of the smart metering process has significantly improved the operational efficiency of Jersey Electricity. The company is now able to provide its customers with accurate and timely information on their energy usage, resulting in much higher levels of customer engagement. The automation software has also helped in fully documenting the process, ensuring transparency and accountability. The ability to bring together data from a variety of sources and publish it to a customer portal and various departments within the company has improved data accessibility and usability, thereby enhancing decision-making processes.

Benefit #1	Developed, documented, and released the new data warehouse in just 22 days
Benefit #2	Able to store more than one billion readings annually
Benefit #3	Data is refreshed on a daily basis

Benefit #1

Developed, documented, and released the new data warehouse in just 22 days

Benefit #2

Able to store more than one billion readings annually

Benefit #3

Data is refreshed on a daily basis

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Overview

Smart Meter Automation: Enhancing Customer Engagement at Jersey Electricity

Operational Impact

Quantitative Benefit