Suppliers Canada Ada

	Ada
HQ Location	Canada
HQ City	Toronto
Year Founded	2016
Company Type	Private
Revenue	$10-100m
Employees	201 - 1,000
Website	Open website

Ada

HQ Location

Canada

HQ City

Toronto

Year Founded

2016

Company Type

Private

Revenue

$10-100m

Employees

201 - 1,000

Website

Open website

Company Description	Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square. Read More
Contents

Company Description

Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for companies like Meta, Verizon, AirAsia, Yeti, and Square.

Ada is a provider of Industrial IoT platform as a service (paas), analytics and modeling, sensors, application infrastructure and middleware, and robots technologies, and also active in the aerospace, cement, equipment and machinery, finance and insurance, glass, retail, telecommunications, and transportation industries.

Technologies

Application Infrastructure & Middleware

Blockchain

Data Exchange & Integration

Middleware, SDKs & Libraries

Analytics & Modeling

Computer Vision Software

Machine Learning

Sensors

GPS

Haptic Sensors

Platform as a Service (PaaS)

Application Development Platforms

Robots

Wheeled Robots

Use Cases

Chatbots

Demand Planning & Forecasting

Last Mile Delivery

Leasing Finance Automation

Material Handling Automation

Personnel Tracking & Monitoring

Retail Store Automation

Speech Recognition

Time Sensitive Networking

Functions

Logistics & Transportation

Maintenance

Procurement

Sales & Marketing

Industries

Aerospace

Cement

Equipment & Machinery

Finance & Insurance

Glass

Retail

Telecommunications

Transportation

Services

System Integration

Training

Ada’s Technology Stack maps Ada’s participation in the platform as a service (paas), analytics and modeling, sensors, application infrastructure and middleware, and robots IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies13

	AirAsia's Transformation: Reducing Wait Time by 98% through Automation AirAsia, a global leader in customer experience, was facing a significant challenge as it grew in popularity. The number of brand interactions was increasing, and without a self-service solution, customers were forced to wait almost an hour to reach an agent. This situation was putting the brand’s reputation at risk. Furthermore, by relying on call centres operating within local hours and languages, AirAsia was missing out on opportunities to create new connections and drive new sales with international audiences. The live agent support was available only on the website and through the call centre. The agents were overwhelmed by the volume of international interactions, and the customer wait time was around 45 minutes. The voice call centre support was limited to APAC hours.
	Shapermint's AI-Powered Customer Service Boosts Sales and Engagement Shapermint, a leading ecommerce website for women's intimates, shapewear, and loungewear, faced a challenge in scaling its customer support operations to keep up with its rapid growth. The company recognized the potential of offering 24/7 live chat on their website to enhance customer experience and drive sales. However, they were concerned about their capacity to meet the demand for high-quality service in synchronous messaging. The challenge was to scale up their synchronous customer engagement without compromising on the quality of their industry-leading customer experience.
	Elevating Betsson Group’s Customer Experience with Ada's AI Solution Betsson Group, a global leader in customer experience in the gaming industry, was motivated by a vision to provide the best customer experience in the industry. With over 600,000 active customers and a reputation for award-winning customer service, the company wanted to stay ahead of customer expectations by introducing an automated self-service solution. The goal was to extend support hours to 24/7 and introduce personalized support available in every customer language. The challenge was to strengthen its award-winning customer experience through digital transformation without hindering the customer experience.

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Overview

Ada

IoT Snapshot

Technology Stack

Case Studies