CGI Case Studies Mitigating Cybersecurity Risks in Manufacturing: A Case Study of Jacobs Douwe Egberts

	Mitigating Cybersecurity Risks in Manufacturing: A Case Study of Jacobs Douwe Egberts CGI

Mitigating Cybersecurity Risks in Manufacturing: A Case Study of Jacobs Douwe Egberts

CGI

Technology Category	Functional Applications - Manufacturing Execution Systems (MES) Sensors - Camera / Video Systems
Applicable Industries	National Security & Defense Transportation
Use Cases	Cybersecurity Intrusion Detection Systems
Services	Cybersecurity Services
Challenge	Jacobs Douwe Egberts (JDE), a global coffee and tea company, faced a significant challenge in the wake of a malware incident in 2017 that caused a computer outage across Mondelez’s global operations, resulting in losses of €100M. This incident served as a wake-up call for JDE to implement a robust cybersecurity program to protect its operational technology (OT), including the industrial control system (ICS) environment across its factories worldwide. The advent of Industry 4.0 has led to increased interconnectivity in manufacturing environments, making them more vulnerable to cyberattacks. Traditional IT security measures were no longer sufficient to protect JDE's manufacturing operations. The company needed a comprehensive overview of all cybersecurity risks and vulnerabilities across its factories, including all operational technology computing systems used to manage the entire industrial operation. Read More
About Customer	Jacobs Douwe Egberts (JDE) is a global coffee and tea company formed following the merger of the coffee division of Mondelez International with Douwe Egberts. The company operates factories worldwide and is heavily reliant on operational technology (OT) and industrial control systems (ICS) for its manufacturing processes. In 2017, a malware incident disrupted JDE's operations, causing a computer outage across Mondelez’s global operations and resulting in losses of €100M. This incident highlighted the need for a robust cybersecurity program to protect JDE's OT and ICS environments from potential cyber threats. Read More
Customer Name	Jacobs Douwe Egberts (JDE) Read More
Solution	JDE partnered with CGI, a company known for its comprehensive and integrated IT and OT cybersecurity solutions and services. CGI provided a team of specialists with deep knowledge of process control to assess the OT / ICS environments across JDE factories using a proven OT security assessment methodology. This assessment included site visits, structured interviews with key employees, examination of the factory against the IEC62443 standard, and an OT / ICS network topology scan. The team connected specialized equipment to the OT / ICS network to run an automated asset discovery and generate a topology map that displayed all relevant assets in the client’s OT / ICS environment and how they are interconnected. The assessment report included a risk inventory with a heat map, mitigation advice, and budget indication for every specific mitigation. Following the assessments, CGI also implemented relevant mitigation measures and created an OT / ICS cybersecurity awareness video to train JDE factory workers on OT / ICS cybersecurity best practices. Read More Log in to view content
Contents

Technology Category

Functional Applications - Manufacturing Execution Systems (MES)

Sensors - Camera / Video Systems

Applicable Industries

National Security & Defense

Transportation

Use Cases

Cybersecurity

Intrusion Detection Systems

Services

Cybersecurity Services

Challenge

Jacobs Douwe Egberts (JDE), a global coffee and tea company, faced a significant challenge in the wake of a malware incident in 2017 that caused a computer outage across Mondelez’s global operations, resulting in losses of €100M. This incident served as a wake-up call for JDE to implement a robust cybersecurity program to protect its operational technology (OT), including the industrial control system (ICS) environment across its factories worldwide. The advent of Industry 4.0 has led to increased interconnectivity in manufacturing environments, making them more vulnerable to cyberattacks. Traditional IT security measures were no longer sufficient to protect JDE's manufacturing operations. The company needed a comprehensive overview of all cybersecurity risks and vulnerabilities across its factories, including all operational technology computing systems used to manage the entire industrial operation.

About Customer

Jacobs Douwe Egberts (JDE) is a global coffee and tea company formed following the merger of the coffee division of Mondelez International with Douwe Egberts. The company operates factories worldwide and is heavily reliant on operational technology (OT) and industrial control systems (ICS) for its manufacturing processes. In 2017, a malware incident disrupted JDE's operations, causing a computer outage across Mondelez’s global operations and resulting in losses of €100M. This incident highlighted the need for a robust cybersecurity program to protect JDE's OT and ICS environments from potential cyber threats.

Customer Name

Jacobs Douwe Egberts (JDE)

Solution

JDE partnered with CGI, a company known for its comprehensive and integrated IT and OT cybersecurity solutions and services. CGI provided a team of specialists with deep knowledge of process control to assess the OT / ICS environments across JDE factories using a proven OT security assessment methodology. This assessment included site visits, structured interviews with key employees, examination of the factory against the IEC62443 standard, and an OT / ICS network topology scan. The team connected specialized equipment to the OT / ICS network to run an automated asset discovery and generate a topology map that displayed all relevant assets in the client’s OT / ICS environment and how they are interconnected. The assessment report included a risk inventory with a heat map, mitigation advice, and budget indication for every specific mitigation. Following the assessments, CGI also implemented relevant mitigation measures and created an OT / ICS cybersecurity awareness video to train JDE factory workers on OT / ICS cybersecurity best practices.

Impact #1	The partnership with CGI and the implementation of a comprehensive cybersecurity program significantly improved JDE's operational security. The risk assessment provided a clear overview of all cybersecurity risks and vulnerabilities across JDE's factories, enabling the company to prioritize its cybersecurity efforts effectively. The implementation of relevant mitigation measures further strengthened JDE's cybersecurity posture. Additionally, the creation of an OT / ICS cybersecurity awareness video helped raise awareness of cyber risks among employees and lower the risk of internal breaches. This comprehensive approach to cybersecurity has helped JDE to effectively mitigate risks and protect its OT and ICS environments.

Impact #1

The partnership with CGI and the implementation of a comprehensive cybersecurity program significantly improved JDE's operational security. The risk assessment provided a clear overview of all cybersecurity risks and vulnerabilities across JDE's factories, enabling the company to prioritize its cybersecurity efforts effectively. The implementation of relevant mitigation measures further strengthened JDE's cybersecurity posture. Additionally, the creation of an OT / ICS cybersecurity awareness video helped raise awareness of cyber risks among employees and lower the risk of internal breaches. This comprehensive approach to cybersecurity has helped JDE to effectively mitigate risks and protect its OT and ICS environments.

Benefit #1	Mitigation of a potential repeat of the €100M loss from the 2017 malware incident
Benefit #2	Uniform cybersecurity approach across all JDE’s factories worldwide
Benefit #3	Comprehensive risk inventory with a heat map, mitigation advice, and budget indication for every specific mitigation

Benefit #1

Mitigation of a potential repeat of the €100M loss from the 2017 malware incident

Benefit #2

Uniform cybersecurity approach across all JDE’s factories worldwide

Benefit #3

Comprehensive risk inventory with a heat map, mitigation advice, and budget indication for every specific mitigation

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Overview

Mitigating Cybersecurity Risks in Manufacturing: A Case Study of Jacobs Douwe Egberts

Operational Impact

Quantitative Benefit