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ANZ Bank's Digital Transformation with Nintex Advanced Workflow - Nintex Industrial IoT Case Study
ANZ Bank's Digital Transformation with Nintex Advanced Workflow
ANZ Bank, one of the top 50 banks in the world and the fastest-growing bank in Indonesia, was facing a challenge with its rapidly increasing transaction volume. The bank's existing business processes and workflow were becoming overwhelmed. Like most banks in Indonesia, ANZ was manually handling document submission and verification. Customers filled out paper loan applications and supporting documents, then delivered them to bank branches by mail or courier. Branch officers traveled to the bank’s headquarters or used postal mail, email, and phone calls to submit loan documents for verification. Lost or inaccurate documents created more emails and phone calls. Additionally, ANZ had to adhere to strict verification and financial regulations, including the Foreign Accounts Compliance Act. This act requires that all banks outside the United States provide key information about U.S. clients, including citizenship validation, to the Internal Revenue Service–a complex yet crucial process.
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Boosting Case Study Production by 300% with Nintex Drawloop DocGen for Salesforce - Nintex Industrial IoT Case Study
Boosting Case Study Production by 300% with Nintex Drawloop DocGen for Salesforce
Strategic Growth, a top Salesforce Gold Consulting Partner in the US, was facing challenges with its case study production process. The process was slow, unreliable, and often failed to comply with the Salesforce template. After completing a Salesforce implementation for a client, a Strategic Growth consultant would manually fill out the case study slide template provided by Salesforce. This process was often delayed by weeks or months, and sometimes all relevant data was not captured. If consultants pasted data into a local template instead of downloading the latest one, additional time was required to recreate the case study in the correct format. The company was meeting Salesforce’s case study quota, but wanted to improve efficiency by eliminating these manual steps.
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Lippuner Digitally Transforms Paper-based Ordering Processes - Nintex Industrial IoT Case Study
Lippuner Digitally Transforms Paper-based Ordering Processes
Lippuner has nearly 350 employees across four cities. Each employee orders new phones every two years. Their marketing department generates about 450 orders per year across 41 different items—for a total of 18,450 orders. In the past, these orders were processed using paper forms, causing slowdowns and adding time to the process. These outdated processes didn’t comply with the company’s high standards of efficiency.
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Applied Technical Services Streamlines Document Management with Digital Workflow - Nintex Industrial IoT Case Study
Applied Technical Services Streamlines Document Management with Digital Workflow
Applied Technical Services (ATS), a leading testing, inspection, and consulting engineering firm in North America, was facing a significant challenge in managing its information. With a 20% year-over-year growth, 700 employees, and thousands of active projects, the company's existing information management approach was no longer sufficient. The information storage was inconsistent and fractured among departments, leading to inefficiencies in operations. The lack of a clear and consistent process and data workflows further compounded the problem. ATS wanted to overhaul its legacy internal portal, create a department-specific home page with centralized document storage, and establish a customer portal. However, to achieve these objectives, they needed a more intuitive and automated solution.
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Microsoft Drives Operational Efficiency Across Its Global Digital Stores - Nintex Industrial IoT Case Study
Microsoft Drives Operational Efficiency Across Its Global Digital Stores
As a multinational technology provider, it is critical for Microsoft’s eCommerce team to keep their global website updated with information and content for all product lines. The content publication process is very complex, involving many levels of approvals and collaboration between resources from several teams to keep hundreds of pages updated across more than 240 regions.For many years, the publishing process was managed via Excel spreadsheets. Content, images, and other publishing information were tracked in different spreadsheets. In some cases, there were 200+ spreadsheets to track updates for a single page on the website. Content approvals were handled manually, often resulting in bottlenecks and delays in the publishing timeline
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Workflow Automation Enhances Safety and Compliance at Northumbrian Water - Nintex Industrial IoT Case Study
Workflow Automation Enhances Safety and Compliance at Northumbrian Water
Northumbrian Water, one of the UK's largest water utilities, faced a significant challenge in extending workflow to remote environments, including underground and overground assets, as well as to suppliers and contractors not on its enterprise network. The company needed to track the physical condition of hundreds of chemical tanks, a task that was previously done using spreadsheets and paper forms. These methods were not searchable and did not facilitate analysis. Tanks that corrode can leak toxic chemicals that damage the environment and may seriously injure people. They can also expose the utility to tens of thousands of pounds in regulatory fines and even higher civil damages. The company needed a solution that would allow for prompt and accurate recording of tank conditions and facilitate easy analysis of the data.
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Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office - Nintex Industrial IoT Case Study
Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office
The MBIE NZ Companies Office, with a staff of 45, handles 400 calls and 4,000 transactions daily while maintaining 22 different registers. The office had adopted the ISO 9001 standard even before it was mandatory, emphasizing the importance of data accuracy and reliability. However, maintaining the ISO 9001 standard and ensuring quality manually was a significant challenge. Documenting processes from start to finish, including all complexities, was a daunting task. Despite having a team dedicated to keeping information up to date, tracking every process change was nearly impossible in such a large organization. The manual documentation of every process was time-consuming and costly.
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Microsoft's Operational Efficiency Enhancement with K2 Software - Nintex Industrial IoT Case Study
Microsoft's Operational Efficiency Enhancement with K2 Software
Microsoft’s eCommerce team was facing a significant challenge in efficiently managing content and promotions across the company’s website and digital store. The content publication process was complex, involving multiple levels of approvals and collaboration between various teams to keep hundreds of pages updated across more than 240 regions. The process was managed via Excel spreadsheets, with content, images, and other publishing information tracked in different spreadsheets. In some cases, there were over 200 spreadsheets to track updates for a single page on the website. Content approvals were handled manually, often leading to bottlenecks and delays in publishing timelines. Furthermore, Microsoft’s legacy solution made it difficult to easily track publishing tasks and provide visibility into publication statuses. The company also faced challenges in managing merchandise promotions, which was a manual and time-consuming process.
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National Gallery Singapore Enhances Visitor Experience and Safety with IoT - Nintex Industrial IoT Case Study
National Gallery Singapore Enhances Visitor Experience and Safety with IoT
The National Gallery Singapore, the country's most preferred museum, was faced with the challenge of optimizing processes across the museum, particularly for its front-facing employees who interact with thousands of visitors each day. The need for digitization and automation of processes became even more critical when the COVID-19 pandemic broke out. The museum had to quickly adapt to updated business contingency requirements, which included implementing a new visitor registration form to support contact tracing and ensure the health and safety of visitors and staff.
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Red River Bank's Rapid Deployment of Nintex Process Platform for COVID-19 Relief Funds - Nintex Industrial IoT Case Study
Red River Bank's Rapid Deployment of Nintex Process Platform for COVID-19 Relief Funds
Red River Bank, the sixth largest Louisiana-based community bank, was faced with the challenge of rapidly processing and distributing Paycheck Protection Program (PPP) loans to support businesses during the COVID-19 pandemic. The U.S. Treasury had implemented the PPP and utilized banks to process and distribute the funds. Red River Bank needed a solution to onboard, process, and submit applications for Small Business Administration (SBA) approval. The bank was under immense pressure as the PPP funding was limited and would be exhausted before they could even get started. The business banking software providers they consulted with said their solutions would be ready at least one week after the government finalized PPP requirements, which was too long for Red River Bank.
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Saudi Electricity Company Boosts Efficiency with Nintex - Nintex Industrial IoT Case Study
Saudi Electricity Company Boosts Efficiency with Nintex
Saudi Electricity Company (SEC), the largest provider of electric power in the Middle East, faced significant challenges in managing construction and maintenance projects across its vast network of remote sites. The company's previous mainframe-based management system relied heavily on manual processes, which made it difficult for contractors to submit project updates from the field. This resulted in limited visibility for managers based at the company's headquarters. SEC considered solutions from a range of first-tier ERP suppliers and a solution based on SharePoint, but these either lacked the functionality that SEC required or were too costly to develop and maintain.
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Streamlining Digitisation Workflow: A Case Study of the State Library of New South Wales - Nintex Industrial IoT Case Study
Streamlining Digitisation Workflow: A Case Study of the State Library of New South Wales
The State Library of New South Wales, Australia's largest library, embarked on a long-term project to digitise its vast collection of over five million heritage items. The goal was to preserve these historic items while making them accessible to the public. However, the library faced a significant challenge in managing the digitisation process. Initially, they used a workflow solution called TeamTrack to log and track items through the process. However, this solution reached its end-of-life in 2017, necessitating a quick replacement. The library needed a comprehensive, location and device independent workflow platform that could integrate the entire digitisation process, meet the functional requirements of every team, align with the library's IT security policies, and include auditing and reporting capabilities.
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Trinity Grammar School Streamlines Remote Attendance with Nintex Workflow Cloud - Nintex Industrial IoT Case Study
Trinity Grammar School Streamlines Remote Attendance with Nintex Workflow Cloud
Trinity Grammar School, an independent boys school in Sydney, Australia, faced a significant challenge during the COVID-19 pandemic. With the suspension of in-person classroom teaching, the school had to quickly pivot to a remote learning program. This transition necessitated an efficient and effective way to check the attendance of over 2000 students at the start of each school day. The school's existing digital tools used for marking attendance in classrooms were evaluated, but configuring them for online use was not practical. The school needed a solution that could be implemented swiftly and accurately to ensure students were participating in online activities each day.
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Streamlining Communication and Service Delivery in Non-Profit Sector: A Case Study of TLC for Kids - Nintex Industrial IoT Case Study
Streamlining Communication and Service Delivery in Non-Profit Sector: A Case Study of TLC for Kids
TLC for Kids, a leading Australian charity, was grappling with the challenge of streamlining the creation and management of patient letters and service confirmations associated with its services. The organization, which operates in 405 hospitals in Australia and five in New Zealand, provides a range of services to sick children and their families. These services include supplying innovative ‘distraction boxes’ to hospitals, operating the Rapid TLC Service which delivers timely support to hospitalized children and their families, and the TLC Ambulance service for children in palliative care. The organization's support staff had been relying on a series of Google Docs templates into which information from received request forms was cut and pasted as required. This manual process was time-consuming and inefficient, diverting staff attention from other critical activities.
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Thrifty's Digital Transformation: Streamlining Car Rental Operations with IoT - Nintex Industrial IoT Case Study
Thrifty's Digital Transformation: Streamlining Car Rental Operations with IoT
Thrifty New Zealand, a car rental company owned by the National Roads and Motor Association (NRMA), was facing operational challenges due to outdated, paper-based processes. The company, with around 150 staff across 30 locations, recognized the need to upgrade their car rental management system. The existing system was not only time-consuming but also lacked easy access to processes for the staff. The management team understood the need for a process champion to drive process improvement efforts and appointed Jackie Reid for the role. The challenge was to ensure a smooth transition to the new car-rental system with minimum effort from the already-busy teams. The teams needed to understand what was changing and how that would impact them.
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Digital Transformation in Engineering: A Case Study of Williams Engineering Canada - Nintex Industrial IoT Case Study
Digital Transformation in Engineering: A Case Study of Williams Engineering Canada
Williams Engineering Canada (WEC), a multidisciplinary firm offering consulting engineering services, was seeking to digitally transform its business. The company wanted to leverage process automation to drive greater efficiencies and free up its employees to focus on innovation and customer service. The challenge was to standardize and improve efficiency across all areas of the business. WEC also faced the challenge of attracting and retaining top-level technology talent, which is in high demand across various sectors. The company needed a solution that would provide agility and scalability to implement their multi-year digital transformation strategy. Additionally, WEC had to ensure a strong safety program to protect its staff and the teams they work with, which included various forms that were previously completed on paper or an editable PDF. This paper-based process was time-consuming and created tracking and reporting challenges.
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Willoughby Council Enhances Operational Efficiency with Nintex Promapp - Nintex Industrial IoT Case Study
Willoughby Council Enhances Operational Efficiency with Nintex Promapp
Willoughby Council, a medium-sized local government body in Australia, was facing several challenges that required immediate attention. The council was eager to improve its efficiency and effectiveness, and enhance the customer experience for the people interacting with it. However, the existing process mapping tools were proving to be time-consuming and inconsistent, leading to processes being ignored by teams. The council was also facing a potential merger with two neighboring councils, which would mean role changes, a new structure, and the sharing of all new processes. Although the merger did not happen, the council spent 18 months focusing on process improvement in preparation for the change. Additionally, a newly appointed general manager was keen on improving processes overall and introduced the role of business improvement and customer experience manager.
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WISE Employment Enhances Process Management with Nintex Promapp® - Nintex Industrial IoT Case Study
WISE Employment Enhances Process Management with Nintex Promapp®
WISE Employment, a not-for-profit employment services provider in Australia, was grappling with outdated, non-standardized process management and minimal continuous improvement. The organization was experiencing significant growth due to changes in government rules around Disability Employment Services (DES), which allowed job seekers to choose their provider. However, this growth highlighted the need for a more efficient and consistent approach to process management. WISE's processes were documented in a mix of Microsoft Word, Excel, and Visio, leading to inconsistencies, errors, inefficiencies, and duplication of work. Many of these processes were out of date, mapped in non-standard formats, and stored in various locations, with no specific individual responsible for them. This lack of centralized process management led to inconsistent customer experiences and hindered continuous improvement.
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Zoom's Successful Scaling of Channel Business with Nintex - Nintex Industrial IoT Case Study
Zoom's Successful Scaling of Channel Business with Nintex
Zoom Video Communications was faced with a significant challenge when the COVID-19 pandemic hit. The company, already experiencing a rise in demand for its video communication services, saw an unprecedented boom in business as organizations worldwide moved their activities online. This surge in demand, termed 'the Zoom Boom', led to a 30X increase in daily meeting participants and a 354% increase in customers with more than 10 employees compared to the previous year. The company's channel market, serving enterprise customers via distributors and partners, saw new orders increase fivefold. However, processing and tracking these new orders to the point of provisioning had been a challenge for Zoom even before this surge. The bottleneck was a set of manual processes based around email and spreadsheets, which required Zoom personnel to handle each order six or more times, including follow-ups to the sales team and the provisioning team.
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Improving Manufacturing Efficiency and Quality with Nintex Promapp: A Case Study on Character Cabinets - Nintex Industrial IoT Case Study
Improving Manufacturing Efficiency and Quality with Nintex Promapp: A Case Study on Character Cabinets
Character Cabinets, a part of the Character Group, is a manufacturer and distributor of cabinetry and stone benchtops for about 2,000 homes a year in Western Australia. The company mass-produces its products, but each kitchen and house they cater to is unique, requiring customized planning to meet demand on time and within budget. The building industry, where Character Cabinets operates, is driven by strict timelines. With the industry downturn and struggles of mid-range builders, it was crucial for Character Cabinets to meet demand on time without compromising on quality. However, the company was facing challenges in keeping to the schedule due to gaps in their operations. The company needed better processes to manage the risk and improve their service delivery.
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Data-Driven Hybrid Work Model: A Case Study of a Canadian Public Agency - Nintex Industrial IoT Case Study
Data-Driven Hybrid Work Model: A Case Study of a Canadian Public Agency
The Canadian public agency, dedicated to promoting worker health and safety, faced a significant challenge during the COVID-19 pandemic. With 3,500 employees spread across 15 offices, the agency had to quickly transition to remote working and then manage the safe return of employees to the office. The agency needed an efficient mechanism to handle requests to return to the office and to track which employees were onsite, where they were, and why their work required them to be onsite. Furthermore, the agency aimed to create a data-driven hybrid work model for the long term, which required a better understanding of its employees' work patterns. Commercial, off-the-shelf (OTS) software would have required lengthy scrutiny from the agency’s security, legal, and procurement teams, and in-house custom development would have been a potentially lengthy and expensive process.
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Automating Procurement Processes: A Case Study on First Quantum Minerals, Ltd. - Nintex Industrial IoT Case Study
Automating Procurement Processes: A Case Study on First Quantum Minerals, Ltd.
First Quantum Minerals, Ltd., a global copper company, was facing challenges with its procurement processes. The company's Electrical and Instrumentation (E&I) department was responsible for extensive procurement for projects worldwide. The procurement process was manually tracked through emails, spreadsheets, and physical paperwork, making it complicated and prone to errors. The team had to source materials from all corners of the globe, compare quotations from suppliers in different currencies, and deal with assorted units of measure. The manual process was not only time-consuming but also resulted in delays and pressure on the team to deliver accurately and on time.
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Digital Solution Enhances Teaching, Clinical Care, and Research at University of Pittsburgh School of Medicine - Nintex Industrial IoT Case Study
Digital Solution Enhances Teaching, Clinical Care, and Research at University of Pittsburgh School of Medicine
The University of Pittsburgh School of Medicine was grappling with an outdated, manual, paper-based faculty evaluation system. This system was not only cumbersome but also lacked an efficient way to track forms, conduct audits, or extract data insights from the evaluations. The process required a full-time employee to manage 2,000 annual evaluations captured on 10-page paper forms. The system had no mechanism to track incomplete and missing forms, no overall audit process, and no data insights into trends arising from the evaluations. This inefficient system was costing faculty members hundreds of thousands of hours annually, which could have been better utilized for teaching, clinical care, and research.
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KBR Enhances Employee Safety with Nintex Travel Management Solution - Nintex Industrial IoT Case Study
KBR Enhances Employee Safety with Nintex Travel Management Solution
KBR, a technology and government industry player, was grappling with the challenge of managing employee travel safety in an increasingly risky global environment. The company's existing system, which was paper-based, was inadequate for recording and approving travel requests, thus failing to optimize safety and provide insights into employee travel. The system was particularly deficient in managing travel to high-risk countries, where employees could be exposed to threats such as kidnapping, civil unrest, weather disasters, and personal medical emergencies. The paper forms, which recorded employees' itineraries, were only completed by about 70% of travelers. These forms were then filed and rarely used, making it difficult for KBR to deliver customized guidance to employees or analyze aggregate data on global travel. As global risks escalated, KBR needed a more efficient solution.
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ITAC's Process Management Transformation with Nintex Promapp® - Nintex Industrial IoT Case Study
ITAC's Process Management Transformation with Nintex Promapp®
ITAC, a top-ranked design-build company, was facing a significant challenge in managing its processes. The company had a wealth of institutional knowledge and a multitude of processes, but lacked a centralized and digital solution for process management. This was particularly problematic when it came to onboarding new hires and ensuring that the company's proprietary Assured Project Management (APM®) process was consistently followed. The APM® process, which is a key differentiator for ITAC, drives risk out of capital projects by systematically eliminating unknowns that can derail the project execution plan. However, the company's processes were scattered across various mediums - some were documented in binders, others in emails, and some were simply retained in the minds of long-term employees. This lack of a standardized and centralized repository made it difficult to train new hires quickly and ensure consistent application of the APM® methodology.
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Swiss Hospital Streamlines Daycare Services with Nintex Process Automation - Nintex Industrial IoT Case Study
Swiss Hospital Streamlines Daycare Services with Nintex Process Automation
When the COVID-19 pandemic hit, Swiss Hospital, a large healthcare provider in Switzerland, faced an unprecedented demand for daycare services for its employees' children. With public and private sector daycare centers closing, the hospital had to expand its onsite daycare centers from one to five to accommodate the increased demand. However, the existing system for managing daycare services, which involved a mix of phone calls, emails, and spreadsheets, was no longer practical due to the increased complexity and volume. The hospital needed a more efficient, digital solution to handle the registration and management of its daycare services.
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Busy Bees Asia Leverages Nintex for Process Automation in Early Education - Nintex Industrial IoT Case Study
Busy Bees Asia Leverages Nintex for Process Automation in Early Education
Busy Bees Asia, a rapidly growing early education provider, was grappling with an inefficient manual IT provisioning process. The organization, which has expanded to over 80 locations since its inception in 2014, was struggling to standardize and improve processes across its various locations. The IT team, led by IT Director Jordan Yap, was responsible for managing the company’s IT needs for over 2,000 employees, including infrastructure, enterprise apps, e-learning, security, and more. One of the most critical processes was the company’s IT provisioning needs, which ensured employees had access to the technology they needed to do their jobs. As the organization continued to grow, so did the demand for technology tools. The organization needed more powerful and comprehensive solutions to help it scale its digital workplace solutions.
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Regional Bank Leverages Nintex RPA for Growth and Efficiency - Nintex Industrial IoT Case Study
Regional Bank Leverages Nintex RPA for Growth and Efficiency
A regional US bank in the financial services industry was faced with the challenge of supporting its aggressive growth targets. The bank aimed to double its assets to $10 billion over five years and sought to use process automation technology to boost productivity and customer satisfaction. However, the bank's existing workflow tool lacked automation capabilities, essentially functioning as a checklist. The bank needed a more comprehensive solution that could automate key processes such as wire transfers and Paycheck Protection Program (PPP) loans. The bank's enterprise automation team began researching options to fuel and support the bank's growth successfully.
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Efficiency and Risk Management in City of Karratha through IoT - Nintex Industrial IoT Case Study
Efficiency and Risk Management in City of Karratha through IoT
The City of Karratha in Australia experienced a population boom due to the mining resources in the area. This rapid growth posed significant challenges to the city council, which was under pressure to serve the expanding population. The council had to hire new staff, many of whom were unfamiliar with public sector responsibilities. The council also had to add services that even experienced staff hadn't dealt with before. The Western Australian state government was pushing councils to find efficiencies in their operations. The City of Karratha's remoteness and large land area meant they couldn't amalgamate with other councils for efficiency – they needed to look internally. The council was also facing risks due to staff relying on incorrect process information or not following approved procedures.
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Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms - Nintex Industrial IoT Case Study
Kuwait International Bank's Digital Transformation with Nintex Workflow and Forms
Kuwait International Bank was facing challenges with its manual workflow creation process in SharePoint. The bank was seeking a more efficient and faster way to support complex business processes across all its departments including accounts payable, help desk, legal, human resources, security, retail banking, finance, customer service, operations, real estate, corporate banking, and IT. The existing process was not only time-consuming but also lacked the flexibility to handle intricate business operations. The bank was also struggling with slow response times to customer applications for credit cards and loans, and customer service requests. On the employee side, the bank was looking for ways to automate internal processes to reduce effort and increase accuracy.
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