Nintex Case Studies Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office

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	Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office Nintex

Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office

Nintex

Technology Category	Sensors - Level Sensors
Applicable Industries	Buildings Finance & Insurance
Applicable Functions	Maintenance Quality Assurance
Use Cases	Personnel Tracking & Monitoring Time Sensitive Networking
Services	Testing & Certification Training
Challenge	The MBIE NZ Companies Office, with a staff of 45, handles 400 calls and 4,000 transactions daily while maintaining 22 different registers. The office had adopted the ISO 9001 standard even before it was mandatory, emphasizing the importance of data accuracy and reliability. However, maintaining the ISO 9001 standard and ensuring quality manually was a significant challenge. Documenting processes from start to finish, including all complexities, was a daunting task. Despite having a team dedicated to keeping information up to date, tracking every process change was nearly impossible in such a large organization. The manual documentation of every process was time-consuming and costly. Read More
About Customer	The MBIE NZ Companies Office is a New Zealand government agency that deals with a high volume of calls and transactions daily. The office maintains 22 different registers and assists other countries in doing the same. The office had adopted the ISO 9001 standard, emphasizing the importance of data accuracy and reliability for the futures of businesses and individuals. The office faced challenges in maintaining the ISO 9001 standard and ensuring quality manually, with the task of documenting and tracking every process change being nearly impossible in such a large organization. Read More
Solution	The Companies Office turned to Nintex Promapp for automation, which allowed for automatic documentation of processes, saving both time and money. The quality assurance team, which previously consisted of five busy staff members, was reduced to two managing the processes. The increased efficiency also came from teams being able to keep their own processes up to date, making the processes more useful as they were built with real on-the-ground knowledge. The system also allowed for different levels of access depending on the sensitivity of the information. For instance, the enforcement team dealing with sensitive information had restricted access, while less-sensitive processes were shared with other organizations and the public. Nintex Promapp also made tracking document changes and versions easier, with every saved change creating a new version of the document. Read More Log in to view content
Contents

Technology Category

Sensors - Level Sensors

Applicable Industries

Buildings

Finance & Insurance

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Personnel Tracking & Monitoring

Time Sensitive Networking

Services

Testing & Certification

Training

Challenge

The MBIE NZ Companies Office, with a staff of 45, handles 400 calls and 4,000 transactions daily while maintaining 22 different registers. The office had adopted the ISO 9001 standard even before it was mandatory, emphasizing the importance of data accuracy and reliability. However, maintaining the ISO 9001 standard and ensuring quality manually was a significant challenge. Documenting processes from start to finish, including all complexities, was a daunting task. Despite having a team dedicated to keeping information up to date, tracking every process change was nearly impossible in such a large organization. The manual documentation of every process was time-consuming and costly.

About Customer

The MBIE NZ Companies Office is a New Zealand government agency that deals with a high volume of calls and transactions daily. The office maintains 22 different registers and assists other countries in doing the same. The office had adopted the ISO 9001 standard, emphasizing the importance of data accuracy and reliability for the futures of businesses and individuals. The office faced challenges in maintaining the ISO 9001 standard and ensuring quality manually, with the task of documenting and tracking every process change being nearly impossible in such a large organization.

Solution

The Companies Office turned to Nintex Promapp for automation, which allowed for automatic documentation of processes, saving both time and money. The quality assurance team, which previously consisted of five busy staff members, was reduced to two managing the processes. The increased efficiency also came from teams being able to keep their own processes up to date, making the processes more useful as they were built with real on-the-ground knowledge. The system also allowed for different levels of access depending on the sensitivity of the information. For instance, the enforcement team dealing with sensitive information had restricted access, while less-sensitive processes were shared with other organizations and the public. Nintex Promapp also made tracking document changes and versions easier, with every saved change creating a new version of the document.

Impact #1	The implementation of Nintex Promapp has significantly improved the operations of the MBIE NZ Companies Office. The automation of processes has not only saved time and money but also increased efficiency and accuracy. Teams can now keep their processes up to date with real on-the-ground knowledge, making them more useful. The system also allows for different levels of access depending on the sensitivity of the information, enhancing security. Tracking document changes and versions has become easier, improving transparency. The office can now maintain a higher level of accuracy and transparency in their processes, meeting the ISO 9001 standards more easily.

Impact #1

The implementation of Nintex Promapp has significantly improved the operations of the MBIE NZ Companies Office. The automation of processes has not only saved time and money but also increased efficiency and accuracy. Teams can now keep their processes up to date with real on-the-ground knowledge, making them more useful. The system also allows for different levels of access depending on the sensitivity of the information, enhancing security. Tracking document changes and versions has become easier, improving transparency. The office can now maintain a higher level of accuracy and transparency in their processes, meeting the ISO 9001 standards more easily.

Benefit #1	Reduced the quality assurance team from five to two members, saving on staffing costs.
Benefit #2	Automated documentation of processes, saving time and effort.
Benefit #3	Enabled different levels of access, enhancing security and information management.

Benefit #1

Reduced the quality assurance team from five to two members, saving on staffing costs.

Benefit #2

Automated documentation of processes, saving time and effort.

Benefit #3

Enabled different levels of access, enhancing security and information management.

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Overview

Automating Processes for Efficiency: A Case Study of MBIE NZ Companies Office

Operational Impact

Quantitative Benefit