Nintex Case Studies Boosting Efficiency and Client Satisfaction in Construction: A Case Study of KBA, Inc. and Nintex

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	Boosting Efficiency and Client Satisfaction in Construction: A Case Study of KBA, Inc. and Nintex Nintex

Boosting Efficiency and Client Satisfaction in Construction: A Case Study of KBA, Inc. and Nintex

Nintex

Technology Category	Analytics & Modeling - Real Time Analytics Robots - Wheeled Robots
Applicable Industries	Cement Construction & Infrastructure
Applicable Functions	Human Resources
Use Cases	Construction Management Personnel Tracking & Monitoring
Services	Training
Challenge	KBA, Inc., a Seattle-based construction management firm, was facing a significant challenge when its public-sector clients tightened their construction project budgets following the recession in the late 2000s. The firm needed to enhance its efficiency and client satisfaction to stay competitive. The company identified its document management processes as a key area for improvement. The existing paper-based processes were prone to delays and errors, and manually keyed spreadsheets were also error-prone, with a risk of version control problems as they were circulated within the organization. Even when business processes worked as intended, they drove up administrative costs. When they didn’t work as intended, they could also increase project costs and decrease client satisfaction. The company tried InfoPath forms and SharePoint Forms, but found them either too complex or not sufficiently customizable and mobile-friendly. Read More
About Customer	KBA, Inc. is a construction management firm based in Seattle, primarily serving public-sector clients. The company leads the local market in its industry. However, following the Great Recession in the late 2000s, KBA faced increased competition and tighter budgets from its clients. This necessitated a drive for greater efficiency and client satisfaction. The company identified its document management processes as a key area for improvement, as the existing paper-based and manual processes were prone to errors, delays, and drove up administrative costs. Read More
Solution	KBA found its solution in Nintex. The company used Nintex Workflow and Nintex Forms to completely redesign their project management template and created five workflows based on it. This was achieved in just two months with a small IT staff. By using Nintex, KBA was able to automatically update its contractor submission logs in real time, ensuring data accuracy. The data from these forms was used in a growing range of Nintex workflows, including expense reimbursements, change orders, approvals, and auto-calculation of cost and risk factors. The company also adopted Nintex Mobile to allow its inspectors to complete and submit their daily reports from project sites with just a few clicks. Furthermore, Nintex was used to automatically route forms to the right content library for storage, making them readily accessible to employees and clients anytime, anywhere. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Robots - Wheeled Robots

Applicable Industries

Cement

Construction & Infrastructure

Applicable Functions

Human Resources

Use Cases

Construction Management

Personnel Tracking & Monitoring

Services

Training

Challenge

KBA, Inc., a Seattle-based construction management firm, was facing a significant challenge when its public-sector clients tightened their construction project budgets following the recession in the late 2000s. The firm needed to enhance its efficiency and client satisfaction to stay competitive. The company identified its document management processes as a key area for improvement. The existing paper-based processes were prone to delays and errors, and manually keyed spreadsheets were also error-prone, with a risk of version control problems as they were circulated within the organization. Even when business processes worked as intended, they drove up administrative costs. When they didn’t work as intended, they could also increase project costs and decrease client satisfaction. The company tried InfoPath forms and SharePoint Forms, but found them either too complex or not sufficiently customizable and mobile-friendly.

About Customer

KBA, Inc. is a construction management firm based in Seattle, primarily serving public-sector clients. The company leads the local market in its industry. However, following the Great Recession in the late 2000s, KBA faced increased competition and tighter budgets from its clients. This necessitated a drive for greater efficiency and client satisfaction. The company identified its document management processes as a key area for improvement, as the existing paper-based and manual processes were prone to errors, delays, and drove up administrative costs.

Solution

KBA found its solution in Nintex. The company used Nintex Workflow and Nintex Forms to completely redesign their project management template and created five workflows based on it. This was achieved in just two months with a small IT staff. By using Nintex, KBA was able to automatically update its contractor submission logs in real time, ensuring data accuracy. The data from these forms was used in a growing range of Nintex workflows, including expense reimbursements, change orders, approvals, and auto-calculation of cost and risk factors. The company also adopted Nintex Mobile to allow its inspectors to complete and submit their daily reports from project sites with just a few clicks. Furthermore, Nintex was used to automatically route forms to the right content library for storage, making them readily accessible to employees and clients anytime, anywhere.

Impact #1	The implementation of Nintex brought about significant operational improvements for KBA. The automation of many workflow processes led to increased productivity, allowing KBA and its clients to complete projects at more competitive budgets or to reinvest the productivity savings. The standardization of forms and workflows meant that employees who knew the forms and processes for one project could easily apply them to all projects. This allowed for greater flexibility in moving personnel from project to project without the need for them to learn new administrative processes each time. Additionally, the real-time updating of contractor submission logs and the ability for employees and clients to access data anytime, anywhere, improved data accuracy and client satisfaction.

Impact #1

The implementation of Nintex brought about significant operational improvements for KBA. The automation of many workflow processes led to increased productivity, allowing KBA and its clients to complete projects at more competitive budgets or to reinvest the productivity savings. The standardization of forms and workflows meant that employees who knew the forms and processes for one project could easily apply them to all projects. This allowed for greater flexibility in moving personnel from project to project without the need for them to learn new administrative processes each time. Additionally, the real-time updating of contractor submission logs and the ability for employees and clients to access data anytime, anywhere, improved data accuracy and client satisfaction.

Benefit #1	Jobsite productivity of KBA employees increased by 25% to 50%, allowing clients to get more for less.
Benefit #2	Standardized, automated processes across the firm made it easier for KBA to move personnel from project to project as needed.
Benefit #3	KBA was able to redesign their project management template and create five workflows based on it in just two months with a small IT staff.

Benefit #1

Jobsite productivity of KBA employees increased by 25% to 50%, allowing clients to get more for less.

Benefit #2

Standardized, automated processes across the firm made it easier for KBA to move personnel from project to project as needed.

Benefit #3

KBA was able to redesign their project management template and create five workflows based on it in just two months with a small IT staff.

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Overview

Boosting Efficiency and Client Satisfaction in Construction: A Case Study of KBA, Inc. and Nintex

Operational Impact

Quantitative Benefit