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BNP Paribas Leasing Solutions, a leading provider of financing and leasing solutions, was facing significant challenges in managing its documents. The company was struggling with misplaced, lost, damaged, and unavailable documents, which was affecting its efficiency and customer relations. The company realized the need to centralize its documents in a unified and secure repository, making them available for retrieval and viewing. Traditional business intelligence tools and text analysis were proving inefficient and couldn't make sense of the information. The company was looking for a comprehensive and long-term platform incorporating functionalities to capture, process, analyze, search and easily retrieve data from multiple information sources. The main challenges were lowering the costs of managing and processing the client’s documents while guaranteeing security after granting access to all employees in different departments and branches.

SAN Misr, an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support, faced the challenge of effectively managing their information and workflows for quick, accurate decision making. The company aimed to sustain continuous improvements across businesses in the MENA region and desired to be the most reliable developer of projects and services. However, the management of large volumes of content, inefficiencies in completing operational tasks that required content for decision making, and regulatory compliance mandates that required greater control over unstructured information within the organization posed significant challenges. The company needed a solution that would make content more accessible and usable, reduce cycle times, and deliver a significant return on investment.

The Electricity & Cogeneration Regulatory Authority (ECRA) in Saudi Arabia was facing significant operational challenges. The organization was heavily reliant on manual processes, which were time-consuming, prone to human error, and resulted in delays. The paper-based processes also made it difficult to search through unstructured information. ECRA was in urgent need of a solution that could improve their efficiency, transparency, and process controls, aligning them with their business objectives without compromising on security and speed of access and utilization of information. They were looking for an Enterprise Content Management Suite that could automate outgoing and incoming internal correspondence, manage tasks and decisions related to digital assets needs, and produce valuable ad-hoc reports essential for business process supervision and optimization. The solution also needed to be accessible from any electronic device, providing a centralized interface.

Before the digital transformation, the General Auditing Bureau (GAB) of Saudi Arabia was dealing with a massive volume of paperwork. The data and documents associated with related governmental entities were collected and transferred manually, which was a complex and time-consuming process. This method of operation limited their performance quality and extent due to the need for a large number of auditors, the excess number of documents, and the complexity of the process in terms of transportation, room, and other risks. GAB was keen on implementing an electronic system to automate its business procedures, as part of the Saudi Vision 2030 for creating smart cities, the National Transformation Program 2020, and the strategic plan for the digital transformation of the General Auditing Bureau. GAB needed a solution to handle many manual tasks, fight corruption in public institutions, improve financial supervision, reduce the mismanagement of financial resources, and facilitate and accelerate the exchange of electronic documents and audit results.

In line with Saudi Arabia's Vision 2030, the Ministry of Municipal and Rural Affairs (MOMRA) sought to digitally transform its Municipal Sector. This sector encompasses the Ministry, 17 main Municipalities under MOMRA, and all their Sub Municipalities across the kingdom. The primary challenge was to establish an automated digital environment across the Municipal Sector. The goal was to create a unified platform for correspondence management and document archiving, ensuring high levels of security and confidentiality. The platform needed to track correspondences, reduce paper waste, provide system access anywhere and anytime via smartphones and tablets, and modernize the authentication process with digital signatures.

The Ministry of Municipality and Environment (MME) in Qatar was faced with an increased demand for permitting requests and a need to improve customer services. The process of handling paper forms for building permit applications and inspection requests was time-consuming and inefficient. The MME was also dealing with a complex process involving multiple stakeholders and entities, with a large number of related documents, forms, and attachments. This complexity made tracking and following up on specific requests challenging. The MME wanted to manage and control the growing number of drawings and files, as well as the demand related to retrieving this information. They aimed to automate the building permit process, including the Lusail sub-process, to overcome the lack of knowledge in the process steps, especially at the end of the request study and the license delivery. The MME also sought to streamline the cooperation of all parties to ensure the success of the operation and facilitate the generation of accurate reports and statistics.

Safran, an international high-tech group, was struggling with the management and control of its immense volume of physical archives. The company was using a complex excel sheet with 154 columns, 500 document types, and 14 attributes. The system was inefficient, time-consuming, and failed to meet the company's business needs and legal regulatory standards. Safran was storing over 340,000 documents and 80% of 100,000 boxes at a third-party archiver. The company was also facing issues with access rights control and rule modification. The increase in legal, normative, regulatory, and internal requirements, along with the growing number of paper flows and audit requests from supervisory authorities, made it necessary for Safran to modernize its archiving system and secure the electronic flows. Frequent changes within the company, such as merges and reorganizations, further emphasized the need to standardize archiving practices across the entire group and improve efficiency.

TAIF University was faced with the challenge of managing and controlling the circulation of documents within the university, both digital and paper-based. The university needed a system that would comply with international and local specifications and standards in line with Digital Transformation Governance. The university was also looking to implement a system that would eliminate duplications of documents, safely dispose of documents that have lost their value, and provide real-time access to needed documents. The university also aimed to develop streamlined procedures to ensure the highest levels of security and enable easy integration with external universities to improve e-service quality.

In the modern software development landscape, managing complexity is a significant challenge. Enterprises are grappling with the need to implement modern development practices at scale, while also ensuring governance and compliance. The situation is further complicated by the need to support multiple codebases, regardless of their simplicity or complexity. Additionally, there is a need for visibility and traceability in all processes and operations. This is crucial for maintaining a strong, traceable audit trail, which is a key requirement for compliance and governance. Furthermore, the need to support change-based development and control all 'in progress' changes across the entire development organization adds another layer of complexity.

4sinfosec, a managed service provider (MSP), was tasked with assisting a US-based insurance company with 500 employees in recovering from a ransomware infection. The infection had spread from the insurance company's parent company, which had 50,000 employees, due to domain trusts and network integration. The ransomware had encrypted 80% of the insurance company’s servers, rendering all services completely down. The parent company was even more severely affected, with 100% of its servers infected. The challenge was to assess the damage and restore the client's operations as quickly as possible.

API Bank, a small financial institution based in Serbia, was faced with the challenge of complying with the stringent requirements set by the National Bank of Serbia. These requirements included the Decision on Minimum Information System Management Standards for Financial Institutions and the Law on Information Security, both of which are based on the ISO 27001 standard. The bank also needed to detect potentially malicious activities before they could jeopardize cybersecurity. This included suspicious attempts to access the bank’s Oracle databases, VMware-based virtual infrastructure, and network devices, including VPN concentrators.

Bank of Botetourt's IT team was facing significant challenges in managing their Active Directory and VMware systems. They were unable to promptly identify and address security violations, leading to potential disruptions in operations. The bank relied on Managed Security Service Providers (MSSPs) to provide reports on the health of the IT environment and any changes that had occurred. However, these reports were lengthy and complex, rendering them virtually useless for the IT team. The inability to quickly and accurately identify security risks and operational changes was a significant challenge for the bank, impacting their ability to ensure secure and uninterrupted operations.

Carmody Torrance Sandak & Hennessey, a U.S. law firm, was facing challenges in securing large amounts of sensitive client data, including personal information, financial statements, and business agreements. The IT director was seeking a solution to automate the monitoring of user activity across file servers. The existing document management system had auditing gaps and failed to provide detailed information necessary for detecting unusual user behavior and other data threats. The firm also needed to avoid service outages and ensure the IT staff performed their duties effectively. This required automated change and configuration auditing for Active Directory.

Cellular One, a telecommunications company, was faced with the challenge of maintaining the security of its corporate IT environment and the large amount of business-sensitive data it contains, which includes financial, customer and HR records. The company needed to streamline user behavior monitoring across the distributed IT environment of one central corporate location and 12 remote sites. The IT team of 4 people was tasked with the responsibility to proactively mitigate cyber threats and to validate security policies within the entire IT infrastructure. The challenge was not only to protect the 50TB of sensitive data but also to save time on security monitoring.

Christchurch Airport, a major transportation hub in New Zealand, faced a significant challenge in managing its IT environment. The airport's IT team needed to closely monitor activity and changes in Active Directory, a backbone system that provides authorization and authentication for many critical services. The airport is subject to Payment Card Industry Data Security Standard (PCI DSS), which necessitates regular audits of the IT environment. To comply with this requirement, the IT team needed to automate auditing across its network devices, including routers, firewalls, and switches. The challenge was to complete this task accurately and efficiently, promptly detect and investigate issues, and ensure compliance with PCI DSS.

The City of Plano was facing a significant challenge in managing and securing regulated data across various platforms including SharePoint, Office 365, OneDrive for Business, and Nutanix Files. The manual process of locating regulated data such as Criminal Justice Information (CJI), Protected Health Information (PHI), and credit card numbers was not only time-consuming but also ineffective. The lack of insights into this data was a major hindrance for the IT group in reducing the risk of a data breach. The city's native tools were unable to provide an accurate audit trail for CJIS, PCI DSS, and HIPAA audits, and there was insufficient funding to support the manual audit preparation workload. Additionally, the IT group was keen on generating more detailed audit reports to apply for a Department of Homeland Security grant aimed at protecting city governments against cyberattacks.

CoastHills Credit Union was faced with the challenge of ensuring the security and confidentiality of their member's information. The credit union needed a solution that would allow them to quickly identify and investigate potential security violations. Additionally, they were required to meet the National Credit Union Administration (NCUA) requirements for regular auditing of their IT environment. The challenge was not only to maintain the security of sensitive data but also to ensure its accessibility for their members. The credit union was also looking for ways to avoid compliance failure and to save valuable time spent on regular auditing procedures.

Cheshire County Government in New Hampshire was facing a significant challenge in managing and securing a large amount of sensitive and regulated information, including criminal justice data, financial information, Social Security numbers, and personal health information. The five-person IT team found it impossible to manually comb through audit logs to ensure that this data was stored securely and handled in accordance with HIPAA and CJIS requirements. The IT director was also aware of the increasing risk of ransomware attacks targeted at local governments and wanted to ensure the availability and security of the data stored by the county. This required quick detection of anomalous activity in any file server. Furthermore, the IT team needed to be able to quickly resolve issues, such as a file being improperly deleted or moved. However, investigating these problems was difficult and time-consuming.

Credissimo, a leading European FinTech Group, faced the challenge of securing the financial and personal data of its employees and customers. The company needed to pass annual financial audits and confirm compliance with the General Data Protection Regulation (GDPR) and ISO/IEC 27001. The task was complex and time-consuming, requiring a week to generate reports on security controls. The challenge was further compounded when GDPR came into effect, necessitating the hiring of a data protection officer (DPO) and the need for daily activity reports on changes to security group memberships and logons outside business hours.

Crutchfield, a North American retailer specializing in electronics, faced a significant challenge in its IT Services department. The team was tasked with enabling internal users to satisfy customers, which often involved requests for applications like the Firefox browser. However, ensuring the software was set up correctly and kept updated to meet security requirements was a labor-intensive process. Additionally, the team needed a more efficient way to control updates and enforce the company’s proxy policy. The manual approaches they were using, such as editing the config file, were not scalable, leading to inefficiencies and potential security risks.

Day Pitney, a full-service law firm, faced a significant challenge in securing a vast amount of proprietary and client data. The firm needed to gain full control over activity across its IT infrastructure, with a particular focus on file shares containing sensitive content. The challenge was not only to protect the data but also to demonstrate the reliability of internal controls during regular audits conducted by clients. The firm needed a solution that could provide continuous discovery of sensitive data, better control over user privileges, and visibility into IT risks.

Eastern Carver County Schools, a large educational institution with over 9,300 students and 2,000 employees, faced significant challenges in maintaining the security of their IT systems. Recent audits and penetration tests revealed weaknesses in their IT security, particularly the over-provisioning of privileged access. This allowed a Red Team to gain access to critical systems consistently. System administrators had privileges attached to their accounts, and traditional strategies such as the 'A' accounts still left accounts with privileges that could be misused. The school was not prepared to invest in complex, expensive projects due to limited IT staff, which further complicated the situation.

Enjoy.ing, a software engineering company, faced a significant challenge in consolidating the audit trail across its hybrid infrastructure. The company aimed to improve control and prepare for future GDPR and ISO 27001 compliance. Additionally, they needed to troubleshoot incidents more efficiently to maintain business continuity for all three of their development centers. The challenge was to find a solution that could provide a comprehensive overview of activity across critical on-premises and cloud systems in a readable format, and also alert the IT team to the most critical events that could put business operations and security at risk.

First National Bank Minnesota (FNB MN) faced a significant challenge in rebuilding its Active Directory to reduce its complexity and improve security. The bank needed to secure the sensitive financial data of its customers, such as income verification, Social Security numbers, and employment history. This was crucial to mitigate the risk of data breaches. The challenge was further compounded by the fact that the bank had recently merged with another bank, adding to the complexity of the Active Directory. The bank was looking for a solution that could help it clean up its Active Directory and secure its sensitive data efficiently and effectively.

Flagler Bank was facing a significant challenge in managing its IT risk profile due to a lack of insights into its IT operations. The bank's proprietary and customer data were at unnecessary risk due to this lack of visibility. The IT department, consisting of only one person, was unable to manually monitor activity across the enterprise, leading to the potential overlooking of critical events that could result in security incidents or downtime. Furthermore, the time-consuming process of investigating common user issues was diverting resources away from more strategic technology projects.

Grand Lake Casino, subject to several regulations including PCI DSS and MICS, was struggling with the tedious process of auditing through Microsoft Event Viewer, which did not provide sufficient information to satisfy audit requests. The IT manager was particularly concerned about the risk of unauthorized insider activity and privilege abuse by third-party contractors and IT members. With no visibility into user activities across the IT environment, the manager was unable to promptly spot and respond to incidents. The casino, which stores a variety of sensitive data, was particularly concerned about control over file servers. The IT manager wanted to monitor how employees handle sensitive data and detect potential issues before they escalate into security incidents or compliance violations.

Insiel S.p.A., the in-house ICT company of the Friuli Venezia Giulia region, has been gathering a large amount of historical data and information related to its region, public administration, local authorities, and public health since its founding in 1974. The company wanted to enhance the value of this data by integrating it and making it available to relevant stakeholders for services to citizens and businesses. However, the company faced challenges due to the vast amount of data sources with different data formats and different security protocols. Without an efficient tool to integrate these data sources, it was difficult for Insiel to achieve its goal. The company needed a data platform that would allow users to focus on data analysis and generating insights, without having to worry about the technicalities of the different data sources.

Nedbank Group, one of the four largest banks in South Africa, was facing a significant challenge with its data infrastructure. The bank, which serves 7.5 million customers, of which 2.3 million are digitally active, was loading six terabytes of data into its operational data store and data marts on a daily basis. This sheer volume of data was proving to be a challenge for the bank's IT infrastructure to process and manage. The complexities posed by traditional data models were also a hurdle for data consumers within the organization. The bank needed a solution that would simplify its data infrastructure, reduce data integration costs, and provide a single interface for accessing all types of data within the organization.

Schroders, a UK-based investment management firm with over $939.2bn worth of assets under management, faced a significant challenge in integrating third-party data sources with internal data to create comprehensive environment, social, and governance (ESG) models. These models are crucial for understanding the companies in which Schroders invests, as the firm aims to ensure its investments are directed towards well-governed, socially, and environmentally compliant companies. The inability to effectively integrate these diverse data sources hindered the firm's ability to produce timely ESG views of its portfolios, which in turn impacted the ability of fund managers to manage ESG risk and make informed investment decisions.

SpareBank 1 Forsikring, a part of the SpareBank 1 Alliance and the third largest supplier of pension products in Norway, faced a significant challenge due to increasing regulations in the financial services industry. These regulations increased the reporting obligations to various internal and external stakeholders at SpareBank 1 Forsikring. The bank needed to detect and report suspicious activities related to money laundering and terrorist financings, such as securities fraud and market manipulation. To meet these obligations, the bank required a new data platform that could efficiently integrate data from all kinds of heterogeneous data sources, deliver the data to consuming applications, provide the flexibility to add new data sources quickly, support a variety of different input/output formats and tools, shorten time-to-delivery of data integration projects, support modern data and analytics use cases, and ensure that the data infrastructure is secure, well-governed, and intuitive enough to promote a self-service data-sharing culture within the organization.