Intalio Case Studies Digital Transformation of SAN Misr with Intalio's Enterprise Content Management Solution

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	Digital Transformation of SAN Misr with Intalio's Enterprise Content Management Solution Intalio

Digital Transformation of SAN Misr with Intalio's Enterprise Content Management Solution

Intalio

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Construction & Infrastructure
Applicable Functions	Maintenance
Use Cases	Inventory Management
Services	System Integration Training
Challenge	SAN Misr, an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support, faced the challenge of effectively managing their information and workflows for quick, accurate decision making. The company aimed to sustain continuous improvements across businesses in the MENA region and desired to be the most reliable developer of projects and services. However, the management of large volumes of content, inefficiencies in completing operational tasks that required content for decision making, and regulatory compliance mandates that required greater control over unstructured information within the organization posed significant challenges. The company needed a solution that would make content more accessible and usable, reduce cycle times, and deliver a significant return on investment. Read More
About Customer	SAN Misr is an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support. The company aims to sustain continuous improvements across businesses in the MENA region and aspires to be the most reliable developer of projects and services. SAN Misr is committed to leveraging information technology to improve and fulfill its business needs and objectives. The company has a clear direction to move forward as a unified company with integral alliances and committed employees, and seeks to gain a competitive advantage through embedding the latest technologies to manage company documents and correspondence across incoming and outgoing platforms. Read More
Solution	Intalio was chosen as SAN Misr's digital transformation partner to implement its Enterprise Content Management (ECM) platform. The ECM platform comprised of Document Management, Correspondence Management, Workflow Management, Dashboard, and Universal Viewer solutions built around a service bus and fully compliant with the Service-oriented architecture (SOA). The solution was designed to automate workflows and handle all unstructured information at SAN Misr. It was a comprehensive document-centric process automation system that allowed organizations to capture, index, automate, track, publish, and archive incoming, outgoing, external, and internal correspondence of all categories and formats. The solution was heavily focused on creating a positive user experience by allowing access to all functionalities from mobile phones, tablets, laptops, and computers. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Construction & Infrastructure

Applicable Functions

Maintenance

Use Cases

Inventory Management

Services

System Integration

Training

Challenge

SAN Misr, an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support, faced the challenge of effectively managing their information and workflows for quick, accurate decision making. The company aimed to sustain continuous improvements across businesses in the MENA region and desired to be the most reliable developer of projects and services. However, the management of large volumes of content, inefficiencies in completing operational tasks that required content for decision making, and regulatory compliance mandates that required greater control over unstructured information within the organization posed significant challenges. The company needed a solution that would make content more accessible and usable, reduce cycle times, and deliver a significant return on investment.

About Customer

SAN Misr is an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support. The company aims to sustain continuous improvements across businesses in the MENA region and aspires to be the most reliable developer of projects and services. SAN Misr is committed to leveraging information technology to improve and fulfill its business needs and objectives. The company has a clear direction to move forward as a unified company with integral alliances and committed employees, and seeks to gain a competitive advantage through embedding the latest technologies to manage company documents and correspondence across incoming and outgoing platforms.

Solution

Intalio was chosen as SAN Misr's digital transformation partner to implement its Enterprise Content Management (ECM) platform. The ECM platform comprised of Document Management, Correspondence Management, Workflow Management, Dashboard, and Universal Viewer solutions built around a service bus and fully compliant with the Service-oriented architecture (SOA). The solution was designed to automate workflows and handle all unstructured information at SAN Misr. It was a comprehensive document-centric process automation system that allowed organizations to capture, index, automate, track, publish, and archive incoming, outgoing, external, and internal correspondence of all categories and formats. The solution was heavily focused on creating a positive user experience by allowing access to all functionalities from mobile phones, tablets, laptops, and computers.

Impact #1	The implementation of Intalio's ECM platform has enabled SAN Misr to effectively manage their information and workflows, leading to quicker and more accurate decision making. The solution has made a large volume of content more accessible and usable, reducing the room for human error and increasing service efficiency. Operational tasks that require content for decision making can now be completed in a very short time, enhancing the company's operational efficiency. The solution has also provided greater control over unstructured information within the organization, reducing cycle times and delivering a significant return on investment. Furthermore, the solution has equipped the company with the agility to adapt to ever-changing markets and unpredictable events such as the current pandemic.

Impact #1

The implementation of Intalio's ECM platform has enabled SAN Misr to effectively manage their information and workflows, leading to quicker and more accurate decision making. The solution has made a large volume of content more accessible and usable, reducing the room for human error and increasing service efficiency. Operational tasks that require content for decision making can now be completed in a very short time, enhancing the company's operational efficiency. The solution has also provided greater control over unstructured information within the organization, reducing cycle times and delivering a significant return on investment. Furthermore, the solution has equipped the company with the agility to adapt to ever-changing markets and unpredictable events such as the current pandemic.

Benefit #1	Large number of content made more accessible and usable, reducing room for human error
Benefit #2	Completion of operational tasks that require content for decision making in a very short time
Benefit #3	Greater control over unstructured information within the organization, reducing cycle times

Benefit #1

Large number of content made more accessible and usable, reducing room for human error

Benefit #2

Completion of operational tasks that require content for decision making in a very short time

Benefit #3

Greater control over unstructured information within the organization, reducing cycle times

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Overview

Digital Transformation of SAN Misr with Intalio's Enterprise Content Management Solution

Operational Impact

Quantitative Benefit