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Takeda Pharmaceutical Company, the oldest pharmaceutical firm in the world, faced a significant challenge following its merger with Shire PLC. The merger resulted in a 'quite-disjointed' network architecture that needed to be integrated and secured. The company's IT team, led by CISO Mike Towers, was tasked with managing systems for a global workforce of over 70,000 employees spread across 110 countries. The company had begun rolling out Zscaler Internet Access (ZIA) in late 2018 to secure employee internet egress via the cloud and provide a consistent user experience. However, the merger accelerated Takeda's migration to the cloud, pushing the company to move towards a Zero Trust, user-to-destination model as quickly as possible. The challenge was to provide secure employee connectivity for every type of worker via local internet breakouts, while maintaining a consistent policy across all locations.

TT Electronics, a global provider of engineered electronics, was facing challenges with its existing network infrastructure. The company had set up a global MPLS network with web scanning, email scanning, and VPN in 2010, and renewed its contract in 2015, increasing its bandwidth and user count. However, the increased bandwidth proved to be inadequate due to the rapid transition to cloud apps. Furthermore, the company was struggling to secure its transition to cloud apps and an increasingly mobile workforce. The situation was further complicated by the COVID-19 pandemic, which necessitated remote work. The company's existing remote access VPN was proving to be inflexible and limited in bandwidth, causing difficulties for users in China.

Watercare Services, a public utility company in Auckland, New Zealand, faced significant challenges in securing its network and optimizing work-from-anywhere (WFA) and remote access for its IIoT and IoT devices. The company had initially weathered the first wave of COVID-19 lockdowns using a combination of security solutions, including a secure cloud gateway and virtual private networks (VPNs). However, during the second lockdown, these solutions proved insufficient. The company's existing secure cloud gateway was obtrusive and unpopular among users. Furthermore, Watercare's primary VPN product collapsed just before the second lockdown, leaving the company in urgent need of a more reliable and comprehensive solution. The company was committed to adopting a zero trust security approach and needed a platform that could deliver exceptional user experiences while also providing robust security.

Goulston & Storrs, an Am Law 200 law firm, faced several challenges in securing its client data. The firm needed to continually increase its level of protection to keep up with evolving threats. Operational inefficiencies due to outdated security mechanisms that did not align with modern applications were also a concern. The firm's security measures were complicated by policy management issues. The firm's private and public clouds, which are data-rich targets for cybercriminals, were often secured with firewall-based controls. These controls allowed malicious communications to piggyback on permitted network policies due to a lack of visibility beyond primitive network attributes. The firm needed a solution that could provide application-level enforcement and continuous trust assessments for gap-free security coverage.

Cushman & Wakefield, a global real estate services firm, faced a significant challenge in providing a secure, responsive network that offered a uniform experience to its users, regardless of their location. The company's employees relied heavily on software-as-a-service (SaaS) offerings like Workday, Salesforce, and Microsoft 365, both in offices and on the go. However, the traditional hub-and-spoke WAN architecture was not meeting the company's needs. This was particularly problematic as the company was focusing on its growth strategy through mergers and acquisitions (M&A). Integrating new companies into the Cushman & Wakefield network meant bringing technology, software, networks, processes, and people on board as seamlessly and quickly as possible. The existing WAN architecture was not suited to handle this rapid onboarding.

The customer company, a global pharmaceutical giant with over $2B in annual revenue and more than 11,000 employees in 60 countries, was facing a significant challenge in managing its security solutions. The company's rapid growth, largely through mergers and acquisitions, had led to a proliferation of different security solutions that were becoming increasingly difficult to manage. The company was struggling with multiple appliance proxies across locations, making management cumbersome. The deployment of appliances was challenging due to the company's widespread locations. Furthermore, the company lacked visibility into internet traffic across its various locations. The company needed a single, scalable solution that could be quickly deployed globally, with minimal effort from their small IT staff.

CSR Limited, a leading building products company in Australia and New Zealand, was faced with the challenge of upgrading its IT security system. The existing legacy tools were ageing and could no longer provide the level of protection the company required. The company needed to upgrade its entire perimeter security, including firewalls, replace an ageing on-premise content filtering system and a Threat Management Gateway. Additionally, CSR had to manage a new breed of web-based security threats while allowing users to access an increasing number of cloud-based applications seamlessly and securely. The company also began aligning itself with the ISO 27001 security standard.

ALD Automotive, a service company providing vehicle leasing and fleet management, faced a significant challenge due to its rapid growth across 39 countries. This expansion led to an exponential increase in IT infrastructure complexity. The company had established a mix of local and central Internet connectivity, which required the provisioning of multiple disparate security point products at each site with different policies. This fragmentation made it difficult to obtain an aggregate view of the organization's security state. The proliferation of Web applications further complicated management. Broad policies to deny access were no longer sufficient as Web applications of all types were being used for business, requiring more granular policies that varied across countries. With the evolution of the Web, content became more dynamic and threats more sophisticated, necessitating SSL inspection. ALD Automotive was in need of a comprehensive security solution.

MAN Diesel & Turbo, a leading industrial player in transport-related engineering, faced a significant challenge when their existing security solution, SurfControl, reached its end-of-life. With a vast network of 12,000 users spread across over 100 locations in 50 countries, the company needed to find a new solution that could protect their extensive user base without incurring additional capital expenditure. The task of replicating the appliance model was no longer feasible, especially considering that some of their remote sites lacked advanced filtering. The challenge was to find a solution that was not only effective but also scalable and capable of evolving with the company's requirements.

Crutchfield Corporation, a leading catalogue and Internet retailer of consumer electronics, faced a significant challenge in protecting its corporate assets from web-based threats. The company's legacy URL filtering solution was ineffective, often allowing threats to go undetected as it was not deployed in-line with traffic. It was unable to protect against zero-day exploits despite frequent maintenance updates. Furthermore, the solution was not trivial to protect multiple Internet gateways and the growing base of mobile users. The company needed a comprehensive security solution that could effectively protect its diverse employee base, including call center staff, distribution agents, and traditional knowledge workers.

Banco Regional de Monterrey (BanRegio), a leading financial services institution in Monterrey, Mexico, faced several challenges due to its rapid business growth. The expansion of new branches led to high bandwidth costs as traffic was backhauled from 100 locations to a central site. This resulted in high operational costs and increased complexity in maintaining a large pre-approved URL list. The bank was using a central proxy-based URL filtering solution that did not include a network-based Anti-Virus solution. This posed a significant challenge to the bank's security infrastructure, making it vulnerable to potential threats. The appliance-based solutions were not only cost-prohibitive but also did not address the backhauling issues, adding to the bank's operational woes.

HCR Manor Care Inc., a leading provider of medical and rehabilitation care, was facing significant challenges with its existing web security solution. The company's previous solution was a central proxy-based product used in conjunction with a URL filtering product that backhauled all traffic from users to headquarters. This setup resulted in high infrastructure costs due to the on-premise hardware and software, and a high administrative burden associated with maintaining the URL filtering list. Furthermore, the solution did not provide support for road warriors and mobile device users. The company was considering renewing or upgrading its current solution, but found both options to be cost prohibitive.

Ulster-Greene ARC, a non-profit agency providing services to people with autism and other developmental and intellectual disabilities, faced significant challenges with their web security and data protection. They were backhauling web traffic from 35 locations to 3 central locations for URL filtering on traditional proxy servers. This process introduced latency and performance degradation. The URL filtering appliances they used could only define broad, static categories of filtering, but could not provide granular, dynamic control of web content. This led to the blocking of many websites, even legitimate ones, due to the fear of potential security threats. Furthermore, mobile users were left unprotected, creating difficulties in enforcing policies for these users. The organization also needed to ensure HIPAA compliance and prevent data loss, particularly of private medical information.

Heritage-Crystal Clean, an environmental services company, was faced with the challenge of securing 60 Internet gateways. The company had initially deployed a traditional URL filtering solution, which was centralized and handled requests from all 60 locations. This architecture created re-routing latency and lacked a comprehensive reporting solution. The technology offered little flexibility, forcing the IT department to either allow a website or block it entirely. It was incapable of protecting against newer threats, such as active content embedded in legitimate websites, unless it blocked those legitimate sites altogether. Furthermore, mobile users were left entirely unprotected, posing a significant security risk.

The YMCA of the USA (Y-USA), a leading nonprofit organization, was grappling with a significant challenge in managing its internet security. The organization's small IT team was spending an excessive 15 hours per week on remediating malware on employee systems, despite having anti-virus software and controls in place. The challenge was to balance the need for employees to use the Internet and Web 2.0 applications with the need to control corporate liability and security. Furthermore, Y-USA was unable to control Web 2.0 and could not trace the source of malware infections. The existing anti-virus approaches were failing to keep up with new threats, leading to a pressing need for a more effective solution.

La-Z-Boy Inc., a leading residential furniture producer, was facing significant challenges with its existing web security solution. The company's infrastructure, which includes five manufacturing facilities, five distribution facilities, six regional offices, one large supply center in Mexico, and 70 stores throughout the USA, was heavily reliant on a central proxy-based product used in tandem with a URL filtering product. This solution was causing high bandwidth costs and increased latency due to all traffic being backhauled to La-Z-Boy’s headquarters. Additionally, the company was dealing with a high administrative burden due to the large number of false positives resulting from the misclassification of web content by the URL filtering solution. This not only led to a frustrating user browsing experience but also increased the workload for the IT department.

British American Tobacco (BAT), a multinational company with a presence in 180 countries, faced significant challenges in maintaining multiple global locations that used varied endpoint technologies. The company had 40 different Internet gateways from various vendors, leading to a high maintenance and support overhead. The geographic spread across countries and continents with different infrastructure standards made it difficult to maintain a uniform security cover. As a result, BAT had a locked-down approach to Internet browsing, leading to user dissatisfaction. This was further aggravated by high latency due to the need to VPN into the BAT infrastructure and the associated backhauling of Internet traffic.

Telefónica, a leading integrated operator in the telecommunication sector, faced a significant challenge in supporting its expansion into Latin America and other overseas markets. The company needed to ensure service reliability, manage services across various geographies, and differentiate itself as the best Internet access provider. However, the company had no presence in Asia, which meant that customers traveling there would either have to be backhauled to Europe or routed to expensive, local routes. Furthermore, the maintenance and deployment of appliances were not scalable, making it difficult for the company to expand its operations effectively.

Dillen Bouwteam, a Belgian construction company, faced a significant challenge in ensuring the security of their internet access, particularly for their remote workers. With 50% of their staff accessing the internet and the corporate network remotely, the company was exposed to advanced threats. As their business processes increasingly moved online, including technical documentation, construction plans, and supplier interactions, the need for a robust and secure internet environment became paramount. The company required a cloud-based solution that would not only provide advanced security but also align with their preference for outsourced IT processes. Their IT service provider, Aurelium, recommended Zscaler's Cloud-based Web Security Solution.

Hoek en Blok, a company providing in-house advice and assistance in accountancy, tax, legal affairs, personnel and salary matters, was facing significant challenges in managing its growing accounting practice. The company was struggling with limited resources, poor end-user experience, and the stress of managing security appliances. The IT staff had to duplicate changes across all boxes, travel onsite for emergency repairs, and still had to spend hours on maintenance and security issues. The backhauling of traffic was creating a very poor end-user experience. The company needed a model that could save time and still deliver a faster end-user experience. The challenge was to find a solution that could provide advanced security protection, ease of use, and enhanced end-user experience while efficiently utilizing IT resources.

API Group, a leading manufacturer of specialized materials for packaging, was facing significant challenges with their legacy IT solutions. The company's IT department was backhauling Internet traffic from all international offices to two central gateways in the UK and US, where URL and anti-virus filtering was handled using a traditional on-premise Web proxy-based solution. This process was not only cumbersome but also wasted much-needed and expensive bandwidth of their newly purchased Multi Packet Label Switching (MPLS) network. Additionally, the company lacked a reporting facility, making it difficult to monitor and manage their security posture effectively.

Fraser and Neave, Limited (F&N), a leading Asia Pacific Consumer Group, faced significant challenges in managing its IT infrastructure across multiple global offices. The central IT team was small and struggled to manage appliances across these offices. The company also lacked the ability to control its increasingly mobile workforce, which included employees working remotely on laptops and mobile devices. The use of appliance-based centralized solutions was limited, and the growing adoption of cloud applications necessitated better control over web access across all locations and users, irrespective of their location. Additionally, the company faced network bottlenecks due to backhauling traffic to the central office, which was a waste of network bandwidth.

HDFC, India's largest home mortgage company, was facing a significant challenge with its legacy web security solution. The existing system was ineffective, only providing protection against known threats and requiring extensive maintenance for antivirus signatures. The system was not only difficult to maintain, but also costly, requiring significant investments in terms of time, manpower, and technology. The legacy solution scanned web traffic from all branches through a central gateway located at their head office, which was not cost-effective due to the need to backhaul traffic from all locations to a central point. Furthermore, the system was not effectively scanning advanced web-borne threats and those arising from increasing usage of Web 2.0 applications.

Brigade Group, a leading property developer in South India, was facing significant operational challenges due to their reliance on a hardware-based solution for their IT needs. The company had to frequently send IT staff to remote sites to repair systems infected with malware, which was both costly and time-consuming. With 15 sites spread across India, this was a significant drain on resources and productivity. The existing solution, a combination of Websense and Microsoft’s ISA, was proving unreliable and did not provide the necessary control over remote sites. Furthermore, some sites had no firewall protection at all, leaving them vulnerable to security threats. The company was in dire need of a solution that could provide reliable remote site coverage and meet the stringent reliability requirements of their business.

The LANCO Group, a diverse conglomerate with 16 operating companies spread across the U.S., Canada, and Central America, faced significant challenges with their legacy centralized URL filtering solution. This system required backhauling traffic from all locations to its headquarters for URL filtering, which introduced significant latency and dramatically increased bandwidth costs. The alternative of deploying and managing multiple point products at each location was not feasible due to the complexity and administrative overhead involved. The group was in need of a solution that could provide efficient and effective security without the latency and cost issues associated with their current system.