CDNetworks Case Studies Salesforce Acceleration

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	Salesforce Acceleration CDNetworks

Salesforce Acceleration

CDNetworks

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Education
Applicable Functions	Sales & Marketing
Use Cases	Remote Collaboration
Services	Cloud Planning, Design & Implementation Services
Challenge	The customer, a large educational institution with 16 subsidiaries and non-profit organizations, was facing challenges with their Salesforce CRM solution. The main issue was that the origin of Salesforce was located in non-mainland-China areas, which led to a poor user experience. The domain name or IP addresses of Salesforce were constantly changing, leading to unstable access to the platform. Additionally, Salesforce had to support both mobile and PC versions to cater to staff who worked out of the office. Read More
About Customer	The customer is a large educational institution that owns 16 subsidiary institutions and non-profit organizations. They provide a wide range of curriculums, including language learning, study abroad programs, educational traveling, degree curriculums, and cultural exchanges. To manage their operations, they adopted the Salesforce CRM solution. However, they were facing challenges due to the location of Salesforce's origin and the need to support both mobile and PC versions. Read More
Solution	To address the customer's challenges, ACCA was used to accelerate the Salesforce CRM solution. ACCA is a technology that can significantly reduce latency and improve page loading times. By implementing ACCA, the customer was able to improve the stability of Salesforce access and enhance the user experience for staff working out of the office. The solution was effective in addressing the customer's pain points and improving the overall performance of the Salesforce CRM solution. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Education

Applicable Functions

Sales & Marketing

Use Cases

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

Challenge

The customer, a large educational institution with 16 subsidiaries and non-profit organizations, was facing challenges with their Salesforce CRM solution. The main issue was that the origin of Salesforce was located in non-mainland-China areas, which led to a poor user experience. The domain name or IP addresses of Salesforce were constantly changing, leading to unstable access to the platform. Additionally, Salesforce had to support both mobile and PC versions to cater to staff who worked out of the office.

About Customer

The customer is a large educational institution that owns 16 subsidiary institutions and non-profit organizations. They provide a wide range of curriculums, including language learning, study abroad programs, educational traveling, degree curriculums, and cultural exchanges. To manage their operations, they adopted the Salesforce CRM solution. However, they were facing challenges due to the location of Salesforce's origin and the need to support both mobile and PC versions.

Solution

To address the customer's challenges, ACCA was used to accelerate the Salesforce CRM solution. ACCA is a technology that can significantly reduce latency and improve page loading times. By implementing ACCA, the customer was able to improve the stability of Salesforce access and enhance the user experience for staff working out of the office. The solution was effective in addressing the customer's pain points and improving the overall performance of the Salesforce CRM solution.

Impact #1	The implementation of ACCA resulted in a significant improvement in the performance of the Salesforce CRM solution. The average latency of the origin was reduced to 91.34ms, representing an improvement of 195.1%. The page loading time was reduced to 7.32s, an improvement of 299.04%. The availability of the origin was increased to 99.95%.

Impact #1

The implementation of ACCA resulted in a significant improvement in the performance of the Salesforce CRM solution. The average latency of the origin was reduced to 91.34ms, representing an improvement of 195.1%. The page loading time was reduced to 7.32s, an improvement of 299.04%. The availability of the origin was increased to 99.95%.

Benefit #1	Average latency of the origin reduced by 195.1%
Benefit #2	Page loading time reduced by 299.04%
Benefit #3	Origin availability increased to 99.95%

Benefit #1

Average latency of the origin reduced by 195.1%

Benefit #2

Page loading time reduced by 299.04%

Benefit #3

Origin availability increased to 99.95%

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Overview

Salesforce Acceleration

Operational Impact

Quantitative Benefit