Salesforce Acceleration
公司规模
Large Corporate
地区
- Asia
国家
- China
产品
- Salesforce CRM
技术栈
- ACCA
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 教育
适用功能
- 销售与市场营销
用例
- 远程协作
服务
- 云规划/设计/实施服务
关于客户
The customer is a large educational institution that owns 16 subsidiary institutions and non-profit organizations. They provide a wide range of curriculums, including language learning, study abroad programs, educational traveling, degree curriculums, and cultural exchanges. To manage their operations, they adopted the Salesforce CRM solution. However, they were facing challenges due to the location of Salesforce's origin and the need to support both mobile and PC versions.
挑战
The customer, a large educational institution with 16 subsidiaries and non-profit organizations, was facing challenges with their Salesforce CRM solution. The main issue was that the origin of Salesforce was located in non-mainland-China areas, which led to a poor user experience. The domain name or IP addresses of Salesforce were constantly changing, leading to unstable access to the platform. Additionally, Salesforce had to support both mobile and PC versions to cater to staff who worked out of the office.
解决方案
To address the customer's challenges, ACCA was used to accelerate the Salesforce CRM solution. ACCA is a technology that can significantly reduce latency and improve page loading times. By implementing ACCA, the customer was able to improve the stability of Salesforce access and enhance the user experience for staff working out of the office. The solution was effective in addressing the customer's pain points and improving the overall performance of the Salesforce CRM solution.
运营影响
数量效益
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