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Customer Success - AAA Western & Central New York
AAA WCNY's transactional systems and manual processes did not capture member information or feedback effectively, which led to data inconsistencies and inadequate visibility into member needs. The organization was struggling to provide consistent and efficient member service due to these limitations. The lack of a comprehensive system to manage member relationships was hindering their ability to effectively serve their members and convert interactions into transactions.
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Customer Success - Ahlsell
Ahlsell, a leading wholesaler in the Nordic region, was seeking to implement a new CRM system. The company's primary focus is on electrical, plumbing, and HVAC supplies, tools, and equipment. The challenge was to find a system that would help its sales agents and sales managers achieve better alignment with senior management objectives. The company needed a solution that was flexible, easy to integrate with other supporting systems, and user-friendly.
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Customer Success - Alliance of Indiana
The Alliance of Indiana Rural Water was facing a challenge with their member information management. They had their member information scattered across several databases. The member contact information and event tracking were in two separate places, making it difficult to monitor their most active members. The organization was using a home-built Microsoft Access-based database that could only be accessed at the office. This posed a significant challenge as it limited the accessibility of the data and made it difficult to manage and track member activities efficiently.
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Customer Success - Bay Valley Foods
Bay Valley Foods, a leading provider of shelf-stable foods, was facing spiraling material costs and increasing competition in its private-label food business. The company needed to gain enough efficiency to increase capacity, streamline costs, and avoid unnecessary capital expenditures. The challenge was to find a solution that could help them achieve these goals without incurring additional costs.
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Customer Success - Bergendahls Food
Bergendahls Food, one of the larger retail trading companies in Sweden, was facing a challenge in their supply chain operation. The company, which operates in the Food, Fashion, and Home Deco sectors, needed a new real-time based supply chain operation to increase efficiency and delivery precision. The existing system was not able to keep up with the rapid growth of the company, which has 4,000 employees in six countries and generates a revenue of 1 billion Euro. The challenge was to find a solution that could modernize and automate their central warehouse, improving their overall supply chain operation.
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Customer Success Berner Food & Beverage
Berner Food & Beverage was looking for smart ways to transform and grow its business. The company needed technology solutions to manage inventory and costing, and improve plant utilization. Approaching full capacity and with an ambitious 5yr growth plan, the company wanted to improve throughput efficiencies and reduce performance variances.
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Customer Success - Hammond Group
Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals.
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Customer Success - Kramp Group
Kramp Group, a distributor of spare parts for agriculture businesses across Europe, was facing challenges in improving customer service. The company was looking for a solution that could free up their staff's time to provide technical support and advice to customers. The existing system was not efficient enough to handle the distribution of 600,000 parts across Europe, which was affecting the company's customer service quality.
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Customer Success Lakeside Foods
Lakeside Foods, a privately held private label food processor, was facing challenges in maintaining its industry-leading status due to escalating raw material costs and increased competitive pressures. The company identified high mechanical downtime levels and manual quality assurance processes as barriers to improved performance. Furthermore, Lakeside lacked actionable intelligence, which prevented plant personnel from identifying line problems in real time and taking appropriate action. This situation was detrimental to the company's efficiency and productivity, and it was clear that a solution was needed to overcome these challenges.
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Customer Success - Litehouse Foods
Litehouse Foods, the second largest manufacturer of refrigerated salad dressings, marinades, and dips in North America, was facing a significant challenge. The company was experiencing growth but was struggling to accommodate this expansion without incurring the prohibitive costs of infrastructure investments. They needed a solution that would allow them to scale their operations efficiently and cost-effectively.
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Customer Success Nanso
Nanso, one of Finland's leading fashion companies, was facing challenges in meeting new delivery requirements from leading fashion retailers. The company was dealing with many manual routines that resulted in low productivity and quality issues. Additionally, Nanso was operating several different ERP systems, which further complicated their operations. The need for a more efficient and streamlined system was evident to improve their supply chain operations.
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Customer Success Tuko Logistics
Tuko Logistics was facing increased competition in the Finnish market and needed a solution for voice-directed picking. Their old system had reached the end of its life, necessitating the implementation of a new, modern system.
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Customer Success Windsor Foods
Windsor Foods, a leading provider of frozen pasta products, was under great pressure from escalating commodity costs, particularly corn and wheat. In response, the company embarked on a number of cost-cutting efforts, including giveaway reduction programs, best-practice initiatives, and capital cost-saving efforts. However, these measures were not enough to offset the rising costs, and the company needed a more effective solution.
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Customer Success Case New Holland (CNH)
CNH's contact center agents face a significant challenge due to the company's history of innovation and consolidation. The support centers, located on four continents, must have expertise across thousands of products, models, and model years, hundreds of product categories, and a myriad of accessories. Furthermore, CNH must provide support for all these products in multiple languages to thousands of dealers spread across the globe.
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MyJar
Prior to choosing Aptean Respond, MyJar used several Excel spreadsheets to track and manage complaints. This process, although arduous, was bearable. Fast-forward to the present day and MyJar, having experienced rapid growth, have made the customer focused decision to enact a purpose built solution that supports their flourishing business. Storing data in numerous locations proved to be an inefficient logging system. Case handlers lost time searching for critical pieces of information and managers struggled to pull MI. There was no easy way of overseeing the team’s performance; recording information on many different platforms meant that human error and inconsistency were difficult to identify. MyJar needed a system that would match the quality of service they provided and began to look for solutions that would not only increase their efficiency, but also target training and prevent the reoccurrence of mistakes.
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