Aptean Case Studies Customer Success - Hammond Group

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	Customer Success - Hammond Group Aptean

Customer Success - Hammond Group

Aptean

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Chemicals
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Predictive Maintenance Supply Chain Visibility
Services	System Integration
Challenge	Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals. Read More
About Customer	Hammond Group is a specialty chemical company founded in 1930. The company operates seven plants in North America, Asia, and Europe. It primarily serves the automotive and industrial lead-acid battery market. The company is headquartered in Hammond, Indiana. The company is known for its customer care and was looking for ways to maintain this reputation while also cutting costs. Read More
Solution	To address its challenges, Hammond Group implemented Aptean Ross ERP for Manufacturing and Finance, and Aptean Pivotal CRM. The Ross ERP solution was chosen to help reduce ERP-related costs. The Pivotal CRM was implemented to improve customer service, technical services, and sample handling. These solutions were built specifically for process manufacturers like Hammond Group. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Chemicals

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Predictive Maintenance

Supply Chain Visibility

Services

System Integration

Challenge

Hammond Group, a global chemical company with plants in the US and abroad, was facing a challenge. The company wanted to grow and maintain its reputation for customer care. However, it needed to cut costs from its operations while still focusing on its customers. The company was in need of systems that would help them achieve these goals.

About Customer

Hammond Group is a specialty chemical company founded in 1930. The company operates seven plants in North America, Asia, and Europe. It primarily serves the automotive and industrial lead-acid battery market. The company is headquartered in Hammond, Indiana. The company is known for its customer care and was looking for ways to maintain this reputation while also cutting costs.

Solution

To address its challenges, Hammond Group implemented Aptean Ross ERP for Manufacturing and Finance, and Aptean Pivotal CRM. The Ross ERP solution was chosen to help reduce ERP-related costs. The Pivotal CRM was implemented to improve customer service, technical services, and sample handling. These solutions were built specifically for process manufacturers like Hammond Group.

Impact #1	The Ross ERP solution has reduced ERP-related costs by 39%.
Impact #2	The company now handles Certificates of Analysis within the ERP system.
Impact #3	The solutions have brought the Hammond Group closer to its customers.

Impact #1

The Ross ERP solution has reduced ERP-related costs by 39%.

Impact #2

The company now handles Certificates of Analysis within the ERP system.

Impact #3

The solutions have brought the Hammond Group closer to its customers.

Benefit #1	ERP-related costs reduced by 39%

Benefit #1

ERP-related costs reduced by 39%

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Overview

Customer Success - Hammond Group

Operational Impact

Quantitative Benefit