Aptean Case Studies Customer Success - Kramp Group

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	Customer Success - Kramp Group Aptean

Customer Success - Kramp Group

Aptean

Technology Category	Functional Applications - Inventory Management Systems
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Supply Chain Visibility Inventory Management
Services	System Integration
Challenge	Kramp Group, a distributor of spare parts for agriculture businesses across Europe, was facing challenges in improving customer service. The company was looking for a solution that could free up their staff's time to provide technical support and advice to customers. The existing system was not efficient enough to handle the distribution of 600,000 parts across Europe, which was affecting the company's customer service quality. Read More
About Customer	Kramp Group is a leading distributor of spare parts for agriculture businesses, covering most of Europe. The company has an annual revenue of 400 million EURO and employs 1,500 people. The company's headquarters is located in Varsseveld, Netherlands. Kramp Group has been experiencing an annual growth of 10 to 12 percent, thanks to better service and lower production costs. The company distributes around 600,000 spare parts and operates in the wholesale distribution and retail industries. Read More
Solution	To address the challenges, Kramp Group invested in the IMI Supply Chain solution from Aptean. This solution was integrated with a multinational ecommerce platform from IBM. The integration of these two systems provided a flexible and efficient system for order fulfillment. With 45 online stores in seven languages connected to IMI Advanced Order Management, customers can quickly find and order spare parts from any of Kramp's European warehouses. This has significantly improved the company's order processing efficiency and customer service quality. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Supply Chain Visibility

Inventory Management

Services

System Integration

Challenge

Kramp Group, a distributor of spare parts for agriculture businesses across Europe, was facing challenges in improving customer service. The company was looking for a solution that could free up their staff's time to provide technical support and advice to customers. The existing system was not efficient enough to handle the distribution of 600,000 parts across Europe, which was affecting the company's customer service quality.

About Customer

Kramp Group is a leading distributor of spare parts for agriculture businesses, covering most of Europe. The company has an annual revenue of 400 million EURO and employs 1,500 people. The company's headquarters is located in Varsseveld, Netherlands. Kramp Group has been experiencing an annual growth of 10 to 12 percent, thanks to better service and lower production costs. The company distributes around 600,000 spare parts and operates in the wholesale distribution and retail industries.

Solution

To address the challenges, Kramp Group invested in the IMI Supply Chain solution from Aptean. This solution was integrated with a multinational ecommerce platform from IBM. The integration of these two systems provided a flexible and efficient system for order fulfillment. With 45 online stores in seven languages connected to IMI Advanced Order Management, customers can quickly find and order spare parts from any of Kramp's European warehouses. This has significantly improved the company's order processing efficiency and customer service quality.

Impact #1	The integration of Aptean's IMI Supply Chain solution and IBM's ecommerce platform has significantly improved Kramp Group's order fulfillment process.
Impact #2	The new system has enabled customers to quickly find and order spare parts from any of Kramp's European warehouses.
Impact #3	The improved efficiency in order processing has freed up Kramp's staff to focus on providing better customer service.

Impact #1

The integration of Aptean's IMI Supply Chain solution and IBM's ecommerce platform has significantly improved Kramp Group's order fulfillment process.

Impact #2

The new system has enabled customers to quickly find and order spare parts from any of Kramp's European warehouses.

Impact #3

The improved efficiency in order processing has freed up Kramp's staff to focus on providing better customer service.

Benefit #1	The number of customers ordering online increased from 57 to 90 percent.

Benefit #1

The number of customers ordering online increased from 57 to 90 percent.

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Overview

Customer Success - Kramp Group

Operational Impact

Quantitative Benefit