Toffeln's Implementation of Acumatica ERP for Enhanced Productivity and Customer Service
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- Acumatica ERP
Tech Stack
- Cloud-based ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Food & Beverage
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
About The Customer
Toffeln is a family-owned firm based in Bristol, England. Founded in 1978, the company has grown from a small apartment above an office to a company that distributes its products in 50 countries. Toffeln designs, produces, and distributes ergonomic footwear worn in hygienic environments such as hospitals, dentist and veterinary offices, and food service. The company has 25 employees with two sales representatives outside of the United Kingdom, primarily covering continental Europe and the Middle East. Toffeln's sales have grown about 12 to 13 percent each year.
The Challenge
Toffeln, a UK-based company that designs, produces, and distributes ergonomic footwear for hygienic environments, was facing challenges with its data management systems as it expanded. The company was using Sage Accounting, Sage ACT for CRM, and Orderwise for managing stock and order processing. However, the lack of connection between these systems was causing problems, particularly when sales personnel could not easily access customer records. As Toffeln's sales grew by about 12 to 13 percent each year, the company realized that it had outgrown its existing systems and needed a more integrated solution.
The Solution
Toffeln decided to implement an ERP system to integrate its accounting and order management systems. After considering several options, including NetSuite, SAP, and Microsoft Dynamics, Toffeln chose Acumatica due to its flexibility and ongoing product development. Toffeln contracted with Acumatica partner Arcus Universe to manage the switch-over. Toffeln opted for Acumatica version 5.2, on a PCS (private Cloud) license, with the Financial Management, Distribution Management, and Customer Management suites. The company appreciated the ability to have unlimited users, which was a significant benefit for them.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
The Kellogg Company
Kellogg keeps a close eye on its trade spend, analyzing large volumes of data and running complex simulations to predict which promotional activities will be the most effective. Kellogg needed to decrease the trade spend but its traditional relational database on premises could not keep up with the pace of demand.
Case Study
HEINEKEN Uses the Cloud to Reach 10.5 Million Consumers
For 2012 campaign, the Bond promotion, it planned to launch the campaign at the same time everywhere on the planet. That created unprecedented challenges for HEINEKEN—nowhere more so than in its technology operation. The primary digital content for the campaign was a 100-megabyte movie that had to play flawlessly for millions of viewers worldwide. After all, Bond never fails. No one was going to tolerate a technology failure that might bruise his brand.Previously, HEINEKEN had supported digital media at its outsourced datacenter. But that datacenter lacked the computing resources HEINEKEN needed, and building them—especially to support peak traffic that would total millions of simultaneous hits—would have been both time-consuming and expensive. Nor would it have provided the geographic reach that HEINEKEN needed to minimize latency worldwide.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
