RingCentral

Carvana, a fast-growing online used car retailer, was facing a communication challenge. The company's unique business model, which includes home delivery of vehicles and car vending machines, was being hampered by outdated communication practices. Carvana's External Advocates, the employees who deliver cars to customers' homes, were using their personal cell phones to communicate with customers. This led to a situation where post-delivery queries from customers, such as how to register the vehicle or operate its navigation system, were directed to these External Advocates who did not necessarily have the answers. The company needed a solution that would direct these calls to the right place, ensuring that customers received accurate and timely information. Additionally, the company's hardware-based PBX system was not scalable enough to support Carvana's rapid expansion from eight to 33 markets and 40 business locations across the US in just 18 months.

Hott Solutions, a consulting firm specializing in Yardi property management software for real estate companies, was facing a challenge with its enterprise VoIP phone system. The system had reached its end of life, and the company was in need of a replacement. Hott Solutions wanted more than just a VoIP solution. They were looking for a system that could integrate with their customer support platform, Salesforce's Desk.com, to streamline their help desk operations. The company provides comprehensive Yardi help desk services to real estate companies ranging from 50 to 3,000 employees, and the need for an efficient, integrated solution was paramount.

John Varvatos Enterprises, a luxury fashion brand, was struggling with its legacy phone system that had become a complex mix of phone lines from multiple carriers. As the company grew, the phone system failed to scale along with it, becoming increasingly expensive and difficult to manage. Employees often experienced dropped calls and had difficulty finding coworkers’ numbers. The helpdesk spent most of its time addressing phone-related issues, and HR would spend more than two hours installing phones for each new hire. The legacy system’s lack of functionality in terms of call routing, conference calling, consolidated phone directory, mobile support, and solution integration was impeding communication. Within the office, users would spend, on average, 10 to 15 minutes each day searching for coworkers’ numbers. Wholesale sales teams also experienced difficulty manually managing customer contact information.