RingCentral
Case Studies
Hott Solutions: Transforming Real Estate Consultancy with IoT
Overview
Hott Solutions: Transforming Real Estate Consultancy with IoTRingCentral |
Infrastructure as a Service (IaaS) - Cloud Databases | |
Buildings Telecommunications | |
Facility Management | |
Inventory Management | |
System Integration | |
Operational Impact
The implementation of RingCentral for Desk has transformed the operations at Hott Solutions. The cloud-based call center solution has not only eliminated the need for phone hardware but also significantly streamlined the company's help desk operations. The integration with Desk.com allows agents to have immediate access to all existing information about a caller, including past support activities. This has improved the efficiency of the help desk, as agents can now handle calls more effectively and provide better customer service. The automatic generation of support tickets also ensures that no customer request is missed or overlooked. Overall, the solution has enhanced the operational efficiency and customer service quality at Hott Solutions. | |
Quantitative Benefit
Elimination of phone hardware, leading to cost savings | |
Seamless transition from old VoIP system to RingCentral | |
Streamlined help desk operations through integration with Desk.com | |