RingCentral
Case Studies
John Varvatos Enterprises: Streamlining Communication with RingCentral's VoIP System
Overview
John Varvatos Enterprises: Streamlining Communication with RingCentral's VoIP SystemRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries | |
Retail Telecommunications | |
Human Resources Maintenance | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
System Integration Training | |
Operational Impact
The transition to RingCentral’s VoIP system brought about significant operational improvements for John Varvatos Enterprises. The cloud-based system eliminated the need for multiple phone numbers and extensions, simplifying management and reducing costs. The intuitive interface reduced onboarding and training time, with employees learning to use the new phones within minutes. The system also improved communication with features like call routing, conference calling, and a consolidated phone directory. The integration with Salesforce and Zendesk further enhanced productivity by automatically presenting customer information for both incoming and outgoing calls and automatically logging numbers, generating tickets, and bringing in past customer history for the service team members. The company was able to deploy the system across its entire organization in a month, significantly faster than most VoIP solutions. | |
Quantitative Benefit
Reduced annual phone system costs by 18 percent | |
Saved the IT department more than 350 hours a year | |
Decreased IT tickets year-over-year by 40 percent in the first year of RingCentral’s deployment | |