Suppliers
United States
WaterSmart Software
Overview
SUPPLIER
MANAGED
WaterSmart SoftwareWaterSmart Software uses mobile and online tools to help water utilities educate and engage their customers to save water and money. |
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United States | |
San Francisco | |
2009 | |
Private | |
< $10m | |
11 - 50 | |
Open website |
IoT Snapshot
Technology Stack
Case Studies
Number of Case Studies1
Empowering Billings City with Digital Transformation: A Case Study
The City of Billings, Montana, the largest city in the state, provides reliable water distribution, wastewater collection and treatment, and garbage collection to its population of 110,000 people. The city was facing challenges in meeting evolving customer expectations and delivering a high-quality customer experience. Their initial attempt at an online payment platform was limited in functionality, focused solely on bills, and was cumbersome to use. The platform was not user-friendly and did not meet the needs of a wide range of customers, some of whom were tech-savvy while others preferred more traditional solutions. The city was receiving a high number of customer calls and complaints related to bills and payment issues. Therefore, they were in need of a platform with self-service solutions to help resolve these common customer issues online. |
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