Suppliers United States Vonage

	Vonage
HQ Location	United States
HQ City	Holmdel
Year Founded	2001
Company Type	Private
Revenue	$1-10b
Employees	1,001 - 10,000
Website	Open website

Vonage

HQ Location

United States

HQ City

Holmdel

Year Founded

2001

Company Type

Private

Revenue

$1-10b

Employees

1,001 - 10,000

Website

Open website

Company Description	Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. It provides unified communications, contact centers, and programmable communications APIs, built on the world's most flexible Cloud Communications platform. Read More
Contents

Company Description

Vonage was founded in 2001 and became a wholly-owned subsidiary of Ericsson in 2022. It provides unified communications, contact centers, and programmable communications APIs, built on the world's most flexible Cloud Communications platform.

Vonage’s Technology Stack maps Vonage’s participation in the IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies1

Vaillant is Always in hot water (Thanks to Vonage)

Vaillant Group, a leading provider of heating and hot water systems, was facing several challenges with its existing call handling system. The company, which receives over 600,000 inbound calls annually, was dealing with limited inbound trunk capacity, poor integration with Salesforce, limited call recording storage, and manual outbound calling. These issues were affecting the efficiency of their 122-seat contact center and the quality of their customer service. Vaillant needed a solution that could improve their call handling system and integrate seamlessly with their existing Salesforce CRM.

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Overview

Vonage

IoT Snapshot

Technology Stack

Case Studies