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LUMO Energy has considerable operational experience in the peak generation sector of the National Electricity Market in Australia. The energy provider wanted to extend the capacity of its SCADA system in order to enhance its ability to react to price fluctuations in real time and to maximize revenue. In addition, with the goal of increasing cost savings and operational efficiency, LUMO Energy was looking for a solution that would give real-time visibility into the infrastructure of its many power stations.
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iRhythm was founded to provide patients an affordable alternative for monitoring heart rhythms, one that helps avoid the complexities, inefficiencies and lack of cost-effective monitoring options. With its single-use adhesive Zio Patch, an ECG rhythm monitor that can be used continuously for up-to-14 days, iRhythm has addressed key unmet clinical needs in the field of ambulatory cardiac monitoring. In order to keep pace with its rapid growth and limited resources, iRhythm required an efficient and effective way to monitor business processes, establish baseline performance across the entire operation and continue to track that performance to support the company's value-driven, high-volume business model.
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Agero, a market-leading roadside assistance company, was facing the challenge of digitizing its services to improve response times and provide better customer service. The company, which responds to approximately 12 million events annually, provides critical driver support services 24/7. Traditionally, customers accessed its services via telephone, and agents would then dispatch a tow truck or other service provider. However, with the increasing demand for digital services, Agero needed to offer a fully digital, transparent experience to better pinpoint locations, dispatch vehicles, and provide the help customers needed when they were in an accident or stranded on the road. The challenge was to transition from a phone-based service to a 100% digital, agentless experience.
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Managing thousands of systems and servers across a multitude of hybrid environments created complexity for Globe Telecom, making it hard to spot issues that could impact customers.Delivering superior customer experience is paramount in the telecom industry.That’s why Globe Telecom insists on running an unfailing, round-the-clock IT operation. They wanted to monitor our networks, applications, and databases from a single pane of glass so we could keep a watchful eye on our systems 24 hours a day, seven days per week — without missing any critical alert
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Nikko Chemicals, a specialty chemicals manufacturer in Japan, was facing several challenges in its cloud operations. The company was struggling with the time-consuming integration of logs from disparate sources, which resulted in restricted operational visibility. There were also security concerns related to cloud migration and the management of Software as a Service (SaaS) applications. Additionally, the company had limited manpower and resources for managing its cloud infrastructure. These challenges were hindering the company's business continuity strategy, which aimed to run a secure, scalable, hassle-free, and fully visible cloud operation.
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Honda Manufacturing of Alabama (HMA), the largest light truck production facility of Honda, was facing a significant challenge in terms of data utilization. Despite generating a vast amount of data from the assembly floor, the plant lacked the ability to leverage this data for insights into parts, equipment, and machines. This lack of visibility forced the team to adopt a reactive approach to troubleshooting, which was inefficient and often led to machine failure or interruptions in the production line. The inability to predict and proactively address issues was hindering the plant's efficiency, safety, and profitability.
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Jupiter Shop Channel (JSC), Japan’s first television shopping network, was facing several challenges in executing its omni-channel strategy for unified shopping across TV and e-commerce. The company needed a platform that could convert data into actionable insights, simplify workflows, boost interdepartmental collaboration, and improve customer engagement. The IT staff was burdened with increasing workloads, especially in failure investigation, after the launch of an e-commerce site to support the omni-channel initiative. The company was using Zabbix, a software tool for detecting system errors, but it was not effective in handling disparate data sources across multiple servers and operational silos. The IT team had to manually correlate access logs and application logs before they could analyze failures, which was time-consuming and challenging.
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