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As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
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Applied Marine Automation, based in southern England, specializes in control, automation and monitoring systems for luxury boats and superyachts. Their advanced onboard systems require regular updates carried out by Applied Marine programmers.
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Applied Automation needed an efficient yet effective way to do customer services without sending the engineers to all parts of the world.Ongoing customer support is provided by the company’s engineers based on the south west coast of England. They need a remote access solutions which allow them to do customer service in England.
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