Secomea Case Studies Enables 1st Class Customer Service

	Enables 1st Class Customer Service Secomea

Enables 1st Class Customer Service

Secomea

Technology Category	Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Equipment & Machinery
Applicable Functions	Field Services
Use Cases	Remote Control
Challenge	Applied Automation needed an efficient yet effective way to do customer services without sending the engineers to all parts of the world. Ongoing customer support is provided by the company’s engineers based on the south west coast of England. They need a remote access solutions which allow them to do customer service in England. Read More
About Customer	Applied Automation is a leading manufacturer of bespoke automated machinery and industrial control systems. Its machines are exported all over the world. Read More
Customer Name	Applied Automation Read More
Solution	A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK. Secomea is now fitted as standard on any machine for export and on those being shipped to UK businesses more than two hours away. The units are incredibly cost effective. If having a SiteManager installed saves just one trip, it’s paid for itself. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Equipment & Machinery

Applicable Functions

Field Services

Use Cases

Remote Control

Challenge

Applied Automation needed an efficient yet effective way to do customer services without sending the engineers to all parts of the world.

Ongoing customer support is provided by the company’s engineers based on the south west coast of England. They need a remote access solutions which allow them to do customer service in England.

About Customer

Applied Automation is a leading manufacturer of bespoke automated machinery and industrial control systems. Its machines are exported all over the world.

Customer Name

Applied Automation

Solution

A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK. Secomea is now fitted as standard on any machine for export and on those being shipped to UK businesses more than two hours away. The units are incredibly cost effective. If having a SiteManager installed saves just one trip, it’s paid for itself.

Impact #1	[Efficiency Improvement - Operation] Connecting remotely saves significant time and cost especially for those ongoing program updates.
Impact #2	[Data Management - Data Security] Secomea’s security credentials meet the requirements for remote access.

Impact #1

[Efficiency Improvement - Operation]
Connecting remotely saves significant time and cost especially for those ongoing program updates.

Impact #2

[Data Management - Data Security]
Secomea’s security credentials meet the requirements for remote access.

Benefit #1	A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK.

Benefit #1

A dozen Secomea SiteManagers have been fitted to machines so far, saving approximately 10 trips to Europe, China and around the UK.

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Overview

Enables 1st Class Customer Service

Operational Impact

Quantitative Benefit