Suppliers United States ScreenSteps

	ScreenSteps
HQ Location	United States
HQ City	McLean
Year Founded	2003
Company Type	Private
Revenue	< $10m
Employees	11 - 50
Website	Open website

ScreenSteps

HQ Location

United States

HQ City

McLean

Year Founded

2003

Company Type

Private

Revenue

< $10m

Employees

11 - 50

Website

Open website

Company Description	ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees. Read More
Contents

Company Description

ScreenSteps is a knowledge ops solution that helps companies overcome training and performance challenges by solving their root problem — an inability to transfer knowledge efficiently to their employees.

ScreenSteps’s Technology Stack maps ScreenSteps’s participation in the IoT technology stack.

Application Layer
Functional Applications

Cloud Layer
Platform as a Service

Infrastructure as a Service

Edge Layer
Automation & Control

Processors & Edge Intelligence

Actuators

Sensors

Devices Layer
Robots

Drones

Wearables

Supporting Technologies
Analytics & Modeling

Application Infrastructure & Middleware

Cybersecurity & Privacy

Networks & Connectivity

Technological Capability

None

Minor

Moderate

Strong

Number of Case Studies1

Cut Your New Agents’ Time-To-Proficiency by Over 75%

The Business Process Outsourcer (BPO) was facing a challenge with its newly hired call agents. The new agents were taking up to 60 days to feel confident in handling every type of customer call. This was affecting the efficiency and productivity of the call center. The BPO was looking for a solution that could reduce the time it took for new agents to become proficient in their roles. One of the key metrics of proficiency for the BPO was handle time, which was not improving with the current training methods. The new agents often had to put customers on hold to ask for help from their colleagues, which was increasing handle time and reducing customer satisfaction.

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Overview

ScreenSteps

IoT Snapshot

Technology Stack

Case Studies