ScreenSteps
Case Studies
Cut Your New Agents’ Time-To-Proficiency by Over 75%
Overview
Cut Your New Agents’ Time-To-Proficiency by Over 75%ScreenSteps |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
Human Resources | |
Training | |
Operational Impact
New agents are more confident in handling calls right out of training. | |
The need for new trainees to put customers on hold has been significantly reduced. | |
High Quality Assurance (QA) scores are naturally occurring as the call flows, policies, and procedures are documented and easy to follow. | |
Quantitative Benefit
Time-to-proficiency for new agents reduced by over 75% | |
Handle time decreased by 20% when onboarding with ScreenSteps | |